Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 8/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Can't put in Condition in Vintage Clothing

Trying to list a Vintage Dress under Vintage Clothing: Dresses, it's asking for Condition but won't let me put the condition in so I can't list. Yesterday, I listed and put Condition under the description. Tried on my laptop and phone app. Is the a g...

Resolved! Cannot reply to feedback - app + website

I see this problem reported back to 2022 not sure if it's ever been resolved. I am trying to reply to negative feedback received by a buyer who both did not contact me for a refund as well as did not reply to my offer for a refund if he would explain...

A mixture of Self Hosted and EPS pictures are not allowed.

A mixture of Self Hosted and EPS pictures are not allowed. What is this? I've been uploading pics onto eBay for years with no problems and now it's a problem? I haven't changed anything on my end. How do I fix this or have eBay fix it?

eBay error when I try to login

Hello, I've installed eBay APK on my Xperia 10 iii with Sailfish OS 5. I've also installed android support for Sailfish OS. When I try to login I get an error and cannot complete the procedure.

Cannot complete purchase of Shipping label

When i go to buy my shipping label, i get an error saying “something went wrong, please try again later”, made a work ticket with tech, I hope im not the only one!!

Item Condition Section Missing/Reset on Hundreds of listings

It looks as though anything I've listed in September of 2024 and before has had the Item Condition section (Used/New, condition decriptions) reset to nothing, blanked out as if I never filled it in. This covers hundreds of items such as books and mag...

My Buy 2 Get 1 Free offer is not working and can't access it on site?

Hi, anyone else having problems with customer orders involving Buy 2 get 1 Free offers not working?

eBay Send is experiencing issues

Shipping is down and I can't find any updates "Please be aware that eBay Send is experiencing issues at the moment. We apologize for any inconvenience and if affected, ask that you try again later."

USPS submission date shows as DELIVERED date on Ebay site and app

Ebay has begun to send notifications to buyer and seller that the item was delivered to the buyer on the date that the item was received by the USPS (i.e., when transit is actually only beginning). This is incorrect information and is confusing the b...

STOP CHANGING THINGS EBAY

Your the technical issue ebay, your never ending UNWANTED changes causes us MORE WORK. LOST MONEY. Constant beta testing causes lost sales, you lock down your best sellers for testing. Your Web designers have DESTROYED this place.We have BEGGED for y...

Resolved! EBAY CUSTOMER SUPPORT HAS BECAME INCOMPETENT AND LITERALLY STVPIDS.

More than 15 years on eBay, and I cannot understand how the customer support has reached this level. It feels like cheap outsourcing, and the service has become crazy useless, and ultra-annoying for many simple fast queries. It’s unbelievable that su...

Cannot add bank account to my Ebay account

Attempting to choose a bank to add a bank account results in an endlessly loading page with the text "This is taking longer than usual. Please check your internet connection." This happens on both the browser and app versions of Ebay. There is nothin...

"Checking your browser before you access eBay" hangs on Firefox/mac.

When I click on a listing I get a new window that says "Checking your browser before you access eBay. Your browser will redirect to your requested content shortly. Please wait..." It hangs on this window and NEVER shows me the item. I am running Fire...

When you Copy and Paste text in the Message window, it doubles

(As first reported by @gloryglorygifts in the Selling forum) I have a shipping confirmation message that I send to buyers after I'm back from the post office. (Just a couple of generic lines to let them know that their package has already gone out, a...