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Current known technical issues - updated as of 9/2/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

eBay will not let me respond to messages or give feedback. Pictures not loading.

Unable to respond to messages. Unable to give feedback. Unable to contact sellers. Pictures of items not always loading.

ALL IMAGES SAY "UPLOAD FAILED" TRY AGAIN...

TRIED EVERY TYPE OF IMAGE... ALL FAILED. FIX THIS!!!!!!!

Listing

Hello, I can't change or put prices on my new listings

Resolved! There was a problem adding or updating Promoted Listings. Update this listing to try again.

Every time is list using "Sell Similar" or "Relist" I get this notification.... It's been happening for over a month. There's no information on why this happening or how to avoid it. What's going on? " There was a problem adding or updating Promoted ...

Can´t send offers

"We couldn’t send 1 offer due to an unexpected error. Please try again later" anyone else getting this error?

Address on return label got changed to the nearest park

Instead of my city, the address on the return label lists the nearest city park as my city (which is not a city obviously), it's also way too small about 2 x 3 inches. I called customer service and they were completely useless

Cannot create listings - no shipping options will load on the listing page

In addition to the shipping issue, I am seeing business policies applied to all of my active listings that I did not create or apply to them. I don't use any and now have them on all my listings. Please fix.

Resolved! Updated app, now can't upload photos

Yesterday I updated the eBay app on my Android. Today I sat down to do some listings, and when I attempt to 'upload photos from mobile', the app on my phone will only access 'cloud media app.' I am at a total loss here. I can click on albums, but it ...

Images will not upload

Been trying to list for 2 hours, no images will load. I do 80 listings a day and NOTHING works now, tried every type of image, all "errors". Called... they said they're aware.

Shipping Weight and Dimensions Missing

Missing Weight and Dimensions for all shipping types. I have updated Chrome, cleared cache and cookies, restarted computer, and signed in and out of ebay.Still no changeWorks on mobile but not on desktop. I see other complaints of this. Please fix th...

Listings shipping option isn't showing up

I'm currently trying to do listing and for some reason the shipping information isn't showing up. I'm unable to put package dimensions in and weight because there is not option. Please help is anyone else having this issue?

Shipping Weight Option is missing so unable to list new items

Shipping weight option is missing making in impossible to list any new items

Shipping Issues

Hi, It is 4:45 p.m. in Texas on 9/04/25 and I am still having issues with shipping info, not showing up on my selling page!! Melissa

Listing form is broken. No place to enter shipping info.

Been trying to list all day but form is broken. No way to enter shipping info, weight, etc.

Shipping Weight and Dimensions Fields Missing (Using Business Policies)

Just in the last few minutes, I am unable to see the fields that would usually show to enter the shipping weight and dimensions, which normally show underneath the Shipping Policy selection. It was for a little while showing up only if we switched po...