09-04-2025 11:02 AM - edited 09-04-2025 11:07 AM
Just in the last few minutes, I am unable to see the fields that would usually show to enter the shipping weight and dimensions, which normally show underneath the Shipping Policy selection. It was for a little while showing up only if we switched policies and then switched back to the one we wanted, but now it's completely absent.
I'm seeing this on both the account I'm using to post and on my selling account.
Edit: Mobile App looks normal:
09-04-2025 11:04 AM
Me too,. I just posted about it. I'm a newer seller so wasn't sure if it was me, but I tried repeatedly, too.
09-04-2025 11:06 AM
I'm also having this issue. Exactly! Mine looks just like yours.
09-04-2025 11:08 AM
Experiencing the same issue. Just posted about this. It sounds like an issue ebay needs to fix. Mobile still works to input weight and dimensions.
09-04-2025 11:09 AM
The app appears tht it is working but if I go back in after the edit, it doesn't show the new measurements I put in...It keeps reverting back to the previous random measurements befor ethe edit...
09-04-2025 11:14 AM
@abclovell wrote:The app appears tht it is working but if I go back in after the edit, it doesn't show the new measurements I put in...It keeps reverting back to the previous random measurements befor ethe edit...
Hmm, that's not the case for me so far, it is keeping it.
09-04-2025 11:29 AM
Update: As of 2:29PM Eastern Time, it appears to be working again.
09-04-2025 12:42 PM
Nothing here on the west coast yet. Gonna try another Browser, using Firefox right now.
09-04-2025 12:44 PM
It isn't working for me on the desktop yet. 3:44 pm eastern time.
09-04-2025 12:47 PM
I'm having the same issue. I was in the middle of completing a listing when the weights & measurements fields disapeared.
09-04-2025 12:51 PM
Same issue for me. Eastern time here as of 3:50pm.
09-04-2025 12:55 PM
It's happening again for me now, it only worked temporarily. Same issue right now at 3:55PM Eastern.
09-04-2025 12:56 PM
I'm having the same problem no shipping info while trying to list. Using Firefox
09-04-2025 01:00 PM
Same issue for me in Chrome.
09-04-2025 01:01 PM
Using Firefox, as of 3:00 pm CT, shipping details/options are missing on my listings. Bad thing this is.