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Shipping Weight and Dimensions Fields Missing (Using Business Policies)

Just in the last few minutes, I am unable to see the fields that would usually show to enter the shipping weight and dimensions, which normally show underneath the Shipping Policy selection.  It was for a little while showing up only if we switched policies and then switched back to the one we wanted, but now it's completely absent.

 

jonathanbrightlight_0-1757008855277.png

 

I'm seeing this on both the account I'm using to post and on my selling account.

 

Edit: Mobile App looks normal:

IMG_0345.PNG

jonathanbrightlight Volunteer Community Mentor
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Message 1 of 37
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36 REPLIES 36

Shipping Weight and Dimensions Fields Missing (Using Business Policies)

Me too,. I just posted about it. I'm a newer seller so wasn't sure if it was me, but I tried repeatedly, too.

Message 2 of 37
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Shipping Weight and Dimensions Fields Missing (Using Business Policies)

I'm also having this issue. Exactly! Mine looks just like yours. 

Message 3 of 37
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Shipping Weight and Dimensions Fields Missing (Using Business Policies)

Experiencing the same issue. Just posted about this. It sounds like an issue ebay needs to fix. Mobile still works to input weight and dimensions. 

Message 4 of 37
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Shipping Weight and Dimensions Fields Missing (Using Business Policies)

The app appears tht it is working but if I go back in after the edit, it doesn't show the new measurements I put in...It keeps reverting back to the previous random measurements befor ethe edit...

Message 5 of 37
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Shipping Weight and Dimensions Fields Missing (Using Business Policies)


@abclovell wrote:

The app appears tht it is working but if I go back in after the edit, it doesn't show the new measurements I put in...It keeps reverting back to the previous random measurements befor ethe edit...


Hmm, that's not the case for me so far, it is keeping it.

jonathanbrightlight Volunteer Community Mentor
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Message 6 of 37
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Shipping Weight and Dimensions Fields Missing (Using Business Policies)

Update: As of 2:29PM Eastern Time, it appears to be working again.

jonathanbrightlight Volunteer Community Mentor
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Message 7 of 37
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Shipping Weight and Dimensions Fields Missing (Using Business Policies)

Nothing here on the west coast yet. Gonna try another Browser, using Firefox right now.

Message 8 of 37
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Shipping Weight and Dimensions Fields Missing (Using Business Policies)

It isn't working for me on the desktop yet.  3:44 pm eastern time.

Message 9 of 37
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Shipping Weight and Dimensions Fields Missing (Using Business Policies)

I'm having the same issue.  I was in the middle of completing a listing when the weights & measurements fields disapeared.   

Message 10 of 37
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Shipping Weight and Dimensions Fields Missing (Using Business Policies)

Same issue for me. Eastern time here as of 3:50pm.

Message 11 of 37
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Shipping Weight and Dimensions Fields Missing (Using Business Policies)

It's happening again for me now, it only worked temporarily.  Same issue right now at 3:55PM Eastern.

jonathanbrightlight Volunteer Community Mentor
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Message 12 of 37
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Shipping Weight and Dimensions Fields Missing (Using Business Policies)

I'm having the same problem no shipping info while trying to list. Using Firefox

Message 13 of 37
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Shipping Weight and Dimensions Fields Missing (Using Business Policies)

Same issue for me in Chrome.

Message 14 of 37
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Shipping Weight and Dimensions Fields Missing (Using Business Policies)

Using Firefox, as of 3:00 pm CT, shipping details/options are  missing on my listings.  Bad thing this is.  

Message 15 of 37
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