Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer Claims Tracked Package was Missing the Contents--what to do???

I have been selling collectibles (stamps and autographs) on EBAY since 2006. Maybe I have been lucky but I have never had a situation like this before and need the EBAY Communities help. If it were not for EBAY's International Shipping Program, I wou...

User avatar by Adventurer
  • 131 Views
  • 18 replies
  • 0 helpful

Seller Guide: Nonstandard (Irregular) Packaging

Straight to the good news: eBay (finally!) built a process for sellers to deal with nonstandard/irregular packaging. It's a pretty straightforward design for most** package types. The new feature ensures buyers will be charged accurate rates when usi...

irregularpackage-listingtool-unified-nopolicy.png irregularpackage-listingtool-unified-withpolicy.png irregularpackage-listingtool-basic.png irregularpackage-listingtool-app.png

PWE "Default" Weight and Size

I've tried to dig around and did some research but not sure if this is a thing. I've been listing hundreds of cards using PWE but have to change the weight and size each time. Is there a way I can change the default weight and envelope size to 1oz an...

Sellers address was wrong

I've updated my address I don't know how many times. I even updated it through my account but the shipping address still has me in Colorado. I just dropped off a package in Las Vegas to be sent, is it going to screw with shipping if they expect it ou...

User avatar by Enthusiast
  • 32 Views
  • 2 replies
  • 0 helpful

Shipped a local pickup item

I listed and sold an item as local pickup, but ended up shipping it to the buyer. The items remains as "awaiting shipment," because the buyer doesn't have a "confirm pickup," number. Anyone know how I can resolve this? Thanks!

User avatar by Adventurer
  • 41 Views
  • 3 replies
  • 0 helpful

Shipping page chsnge?

I’ve noticed recently that when I go to ship items I’m not getting to put all the information in on one page anymore. Rather, I’m having to go into each item and enter weight/package size, then print individually for each item. Is this new format? Is...

User avatar by Adventurer
  • 30 Views
  • 1 replies
  • 0 helpful

USPS rates $4 higher than they "should" be?

I'm seeing posts from sellers confused about why their shipping costs are $4 higher on USPS services than they're expecting. The answer is you have "irregular package" selected on the listing form / shipping label page and the nonstandard packing sur...

International Shipping

I had a buyer reach out to me that the item they received was not what they ordered. They sent a picture of the item and packaging, and its not what I sent out or even anything I sell. It was an international sale and obviously got the wrong label at...

Can't print shipping labels nor scan form

What is going on? Labels and scan forms have printed just fine for years, including last Saturday. Today, Monday, I paid for 5 labels and eBay sent them to a PDF file instead of my Chrome desk top. I cannot print any shipping labels nor the scan form...

User avatar by Rockstar
  • 42 Views
  • 2 replies
  • 0 helpful

"Shipper Embargo" Returned Shipment

Hi...we had a customer in Hawaii order something, and it was sent via FX Ground. Label purchased on eBay. It was returned, and had a label on it stating "Shipper Embargo." Did some interneting, and sounds like it could be various things ie "port cong...

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