Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Tracking says shipping label was created on the 12th with no updates since.

I purchased an item on January 8th and the seller created a shipping label on the 12th. Since then the tracking has still only shown “Shipping label created, USPS awaiting item”. It is currently the 17th and the expected delivery is from the 18th to ...

Dollar general closes for middle of day. FedEx cannot pickup packages.

I have two packages out to buyers at dollar general store 19601. The dollar general store is a FedEx drop box. The store closes everyday during the middle of the day. Sometimes, and I mean sometimes they are open in the morning. Then same thing, only...

Product delivered but status not changing on ebay from ship to delivered

I want to know about that i shipped the product to customer and its delivered to customer 3 days ago but on my ebay seller dashboard the order is still showing Shipped rather than delivered what should i do? because i will not get paid until this sta...

FedEx GroundEconomy no movement for weeks, buyer INR, but I can't file claim

74899998825429380814 hasn't moved, so the buyer just opened an INR case (without contacting me first). When I go to FedEx and try to open an online claim, it rejects that tracking number as not eligible and directs me to a page that says only the par...

Delivery to Israel

Please when is eBay resuming shipment to Israel?

eBay Sold a Bad Batch of USPS Labels, how to report?

How would one report a bad batch of eBay Standard Envelope labels? I know I saw a community post where a eBay employee stated sellers are protected from a label issue around June 23-27th+, but that is simply not true. eBay is allowing buyer cases to ...

I purchased a Milk Frother and Warmer replacement whisk. Still waiting for Milk Frother since 30/6/2

order number 15-13217-52462 to be delivered by 30/6/25. Waiting Waiting?

How do i list and sell two large items that go together but will ship in two different boxes?

Road Ready RR1200HWS Turntable Case Combo That is what I am trying to sell. The go together but they can be used separately as turntable carrying cases and shipping them seprately would be way easier than one ultra large package. I don't see any opti...

My shipping address is Doral 33122 and the package has been delivered to FL 33198

Saludos a todos, estoy teniendo este problema con tres paquetes. Los vendedores piensan que los estoy estafando.El estado del paquete es ENTREGADO AL AGENTE DEJADO CON EL INDIVIDUOMiami, Florida 33198 Sin embargo, esa no es mi dirección donde suelen ...

Resolved! What to do when EBay tracking is not working?

I shipped a package with DHL express. So the buyer can get it sooner, instead of standard DHL. Buyer bought it 28.02 and I shipped it the same day and it’s already in buyers country. I can track the package on DHLs website. I’m in the situation that ...

Additional Info on Tracking Bug - Items Actually Going to Wrong Destination

I have a shipment that is affected by the tracking bug in the pinned post. But the following was not mentioned in the pinned post so I want to make other users and eBay aware: Example: Tracking 9400108105462965480390As is known, the USPS website show...

Shipping ZIPPO lighter from USA to GERMANY FRANCE CHINA via ebay international shipping or via usps

Hi, Have had returns from ebay shipping service and need understanding of how I can ship zippo lighters without fuel / empty to china, germany, and france. I am too confused at this point to get into the slew of recent issues but would appreciate the...

Wow, eBay's lying about protecting sellers!!!

Around June 23rd-26th (possibly even longer) eBay/USPS had a serious issue with eBay Standard Envelope tracking. There was an eBay employee who stated here in the community that seller's would be protected from cases/metrics/refunds, but it's absolut...

FedEx committed fraud by lying about the weight and overcharging me after the package was sent

I will never use FedEx again for any shipment. I am warning others about using them too. These dishonest fraudsters claimed that my overnight package weighed 3 pounds even though I weighed it on two separate scales and it was 15.6 ounces. I also conf...

purchasing additional shipping insurance no longer an option for ups and fedex shipping

There is no option to purchase additional shipping insurance when I chose fedex or ups shipping. The option only appears for usps shipping. I believe this is a bug...I tried on mobile and desktop, in advanced shipping options not basic