Sufficient time for buyer to return

[tealt]

From the announcement...

"Starting April 1, 2020, we will no longer close returns early at the request of a seller when the buyer has not shipped the item back. Instead, we will wait to ensure buyers have sufficient time to provide proof items they requested to return were shipped back. If we do not receive proof of shipment from your buyers while the return requests are active, we will protect you by removing any negative or neutral feedback left on that transaction."

Could you please define "sufficient time".

[mam98031]

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@dentalsales4u wrote:
I have a real problem with this since I issue my own return label.
The buyer gets 30 days and free returns. Now I have to give them an additional 7 weeks to complete the return???
THAT IS LUDICROUS!
Who came up with that??
It's just a way for force sellers to use eBay labels as twnpopcards stated.
I will not use them as they don't insure properly nor are they the correct weights for my high dollar items.
eBay forces these stupid policies on sellers, but take NO responsibility in the transaction except keep their hands out for more money.
I pay eBay thousands of dollars every month to have this thrown at me!
Way to have our backs eBay!!

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I'll be going back to 30 day returns with buyer pays shipping on Buyer Remorse returns.  While certainly not a resolution to this problem, at least it may help a little.

[esg-enterprises]

Steven,

Thank you for clarification.

[sports-cards-n-stuff]

So let me see if I have this right:

Basically, as a seller I am forced to offer 30 day returns; so buyer Joe Blow comes along and buys my item. For whatever reason they have 30 days to return it, Basically, I have to accept THE return; {sure not for buyer remorse but that's rare} and issue a return label {in which buyer has additional 10 days to print label} than buyer Joe Blow has another 15 days to go to post office and get a carrier scan.

Yet, I have to get a carrier scan within 1,3,5, or 10 days whatever my handling time is or my FVF will go up 40% for failing to meet seller metrics.

YEP, THAT SEEMS FAIR

[twnpopcards]

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@sports-cards-n-stuff wrote:

So let me see if I have this right:

Basically, as a seller I am forced to offer 30 day returns; so buyer Joe Blow comes along and buys my item. For whatever reason they have 30 days to return it, Basically, I have to accept THE return; {sure not for buyer remorse but that's rare} and issue a return label {in which buyer has additional 10 days to print label} than buyer Joe Blow has another 15 days to go to post office and get a carrier scan.

Yet, I have to get a carrier scan within 1,3,5, or 10 days whatever my handling time is or my FVF will go up 40% for failing to meet seller metrics.

YEP, THAT SEEMS FAIR

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Ebay is getting desperate to try anything to get the appearance that they have more buyers than they actually do have.  They are prepping to sell the company as shown by the use of the Stub Hub money that was supposed to be used to fix the marketplace now being used to repurchase Ebay Stock so the price hopefully goes up for those remaining, like the executives and the BOD.

BTW @sports-cards-n-stuff  Sports cards actually can have a 14 day return period on them so you might want to change your listings to help lower the amount of time that Ebay gives their scammers to try and use your items to make their money before returning them.  This helps to limit those that try and buy your items and then flip the items if it happens to go up as the amount of time is to short, especially with the GTC rules that are now in place.

[sports-cards-n-stuff]

I changed to 14 day for now, but once they restore my top rated status {I lost it by sending to many PWE on .99 cards, with $1 shipping- to compete on low end stuff}. I have to do 30 day to keep TSR+

[collectorkp]

Pretty terrible. The return period is plenty long as it is both to open and return items.

In some categories such as certified collectibles/coins, the 30 day return policy doesn't make sense and is absolutely not the "industry standard", which is more like a few days if even allowed at all (other major auction houses typically don't allow returns what-so-ever on certified items)

[nuclearomen]

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@sports-cards-n-stuff wrote:
I changed to 14 day for now, but once they restore my top rated status {I lost by sending to many PWE on .99 cards}. I have to do 30 day to keep TSR+

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I'm going to be abandoning the TRP for my listings soon, there is no real benefit of offering it other then 10% discount on FVF at end of the month... use to be more worth it when sales were higher/more constant but now it's simply a joke IMO.. aside TRP on your listings doesn't increase sales.

[sports-cards-n-stuff]

Don't know how true it is; but when I spoke to someone at ebay {management} they told me it increases your views in search in the algorithm. Otherwise, I totally agree with you.

[nuclearomen]

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@sports-cards-n-stuff wrote:
Don't know how true it is; but when I spoke to someone at ebay {management} they told me it increases your views in search in the algorithm. Otherwise, I totally agree with you.

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not true! All my items for most part are TRP and if I search my items to compare prices against other sellers with same item my item is not always above others whom are not TRP or even TR sellers at all. 

[collectorkp]

That's the algorithm. Truly a mystery how it decides the order! May not mean that TRP doesn't give you a bonus, just how much of a bonus.

[nuclearomen]

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@collectorkp wrote:
That's the algorithm. Truly a mystery how it decides the order! May not mean that TRP doesn't give you a bonus, just how much of a bonus.

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exactly! who knows, and there certainly isn't enough benefits to sellers provided to even take the time to try and figure it out...got better things to do.

[alan@ebay]

Hi Sellers,

Seller Updates are an important communication channel between eBay and the selling community. We’d appreciate your feedback on this update. Please click here to respond to our 5-question survey. 

Thanks. 

[mam98031]

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@sports-cards-n-stuff wrote:

I changed to 14 day for now, but once they restore my top rated status {I lost it by sending to many PWE on .99 cards, with $1 shipping- to compete on low end stuff}. I have to do 30 day to keep TSR+

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@sports-cards-n-stuff 

For many small sellers for small $$ value items, retaining TRS+ on your listings just shouldn't be of such concern.  For Every $1000 worth of sales, you save $10 on your FVFs on domestic sales.  For many of us that is a discount that is easily chewed up in the cost of the returns.  You just need to see which is more important to you.

You can still be TRS without having a single listing qualifying for the discount [trs+].  

So how important is that discount to you really?  Look at your previous months and see how much you saved in FVFs.  I think that will tell you if the extra work is worth it.

[mam98031]

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@sports-cards-n-stuff wrote:
Don't know how true it is; but when I spoke to someone at ebay {management} they told me it increases your views in search in the algorithm. Otherwise, I totally agree with you.

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That is a perk of being TRS.  ALL perks of the TRS program are because you qualify for TRS with the exception of two.

The ONLY perks of TRS+ are:  1.  The TRS+ badge on your listings.  2.  A 10% discount off of Domestic FVF for the product price only.

ALL other perks of the program are because you qualify for TRS.

@sports-cards-n-stuff 

[nuclearomen]

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@mam98031 wrote:

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For Every $1000 worth of sales, you save $10 on your FVFs on domestic sales. 

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no, it's $10 on every $100 not $1,000, 10% of $100 is $10, 10% of $1,000 is $100 😉