Sufficient time for buyer to return

[tealt]

From the announcement...

"Starting April 1, 2020, we will no longer close returns early at the request of a seller when the buyer has not shipped the item back. Instead, we will wait to ensure buyers have sufficient time to provide proof items they requested to return were shipped back. If we do not receive proof of shipment from your buyers while the return requests are active, we will protect you by removing any negative or neutral feedback left on that transaction."

Could you please define "sufficient time".

[autotechlighting]

You guys need to clarify. 

For domestic shipments, you say that buyers have 5 days to print a label and if they do not print the label, the return can be closed in favor of the seller. Ok, that is clear.

I also understand the waiting 5 more days if the buyer has printed the label to allow for scan updates.

However, how will this common scenario be handled? Buyer prints label within 5 days....but tracking clearly shows the buyer did not actually mail the item until after the 5 business day period. Then what?

[nuclearomen]

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@autotechlighting wrote:

You guys need to clarify. 

For domestic shipments, you say that buyers have 5 days to print a label and if they do not print the label, the return can be closed in favor of the seller. Ok, that is clear.

I also understand the waiting 5 more days if the buyer has printed the label to allow for scan updates.

However, how will this common scenario be handled? Buyer prints label within 5 days....but tracking clearly shows the buyer did not actually mail the item until after the 5 business day period. Then what?

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No the way returns have worked is like this: 
- You make a listing and have 30 day returns
- Buyer activates a return within those 30 days 
- Buyer had 5 Days from the date of opening the return to have the item sent back to the seller
- If item wasn't returned to seller within that 5 day period the case could be closed in sellers favor and protected against neg feedback.

[therogue-trader]

you did the math wrong. FVF for a $100 sale is $10, so with the TRS discount the fee would be $9 i.e. you save $1.

[mam98031]

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@nuclearomen wrote:

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@mam98031 wrote:

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For Every $1000 worth of sales, you save $10 on your FVFs on domestic sales. 

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no, it's $10 on every $100 not $1,000, 10% of $100 is $10, 10% of $1,000 is $100 😉 

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$1000 sales X 10% FVF = $100 x 10% TRS discount = $10.00  and that is on Domestic sales only excluding shipping if separately stated and paid for.

@nuclearomen 

Just look at your invoice, you will see that what I'm saying is accurate.  

[nuclearomen]

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@therogue-trader wrote:
you did the math wrong. FVF for a $100 sale is $10, so with the TRS discount the fee would be $9 i.e. you save $1.

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that's not how it works, it's 10% of Total FVF's at monthly invoice, if you pay $100 in FVF's total for the month 10% of $100 is $10...I've been TRP for 2 years, it pays my store subscription fee...which is normally $20 or $21 (can't remember exactly what it is now for that tier) well use to, hasn't fully paid since December as sales have been down last month I had to pay $13 and change for store as I only did enough FVF for the month to give me $7 savings, the benefit is also stated on your invoice.

[mam98031]

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@nuclearomen wrote:

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@therogue-trader wrote:
you did the math wrong. FVF for a $100 sale is $10, so with the TRS discount the fee would be $9 i.e. you save $1.

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that's not how it works, it's 10% of Total FVF's at monthly invoice, if you pay $100 in FVF's total for the month 10% of $100 is $10...I've been TRP for 2 years, it pays my store subscription fee...which is normally $20 or $21 (can't remember exactly what it is now for that tier) well use to, hasn't fully paid since December as sales have been down last month I had to pay $13 and change for store as I only did enough FVF for the month to give me $7 savings, the benefit is also stated on your invoice.

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Well if you change the numbers, then yes we can make your stated numbers work.  But when you corrected me I clearly said that the sales number was $1,000.  What I said was correct.  

What you are saying is what I said, you are just ignoring the amount of sales.  My above post should clarify this for you..  That $100 worth of FVFs you are paying represents about $1,000 in sales.

[dentalsales4u]

If you have a store, your FVF are 9.15% (in most categories).
$100 in sales = $9.15 FVF x 10% TRP discount = .91.
It doesn't sound like much unless your sales are in the thousands. Then it's worth keeping.
My monthly FVF discount avg is around $500 a month. That pays my shipping costs for returns plus my monthly store subscription with some left over.
It's been worth it for me to keep it, but with this 7 weeks for returns on top of the original 30 days.......I'm going to have to rethink things here on eBay. They definitely don't have our backs on these kinds of returns.

Buyer opens return on day 29, they receive their return label that I emailed them.  They sit on it for 5 weeks before finally returning. It's now past 60 days from the date of the sale, are my FVF refunded after the buyer is refunded? 

[therogue-trader]

this thread is really starting to derail, but I have to tell you that nuclearomen, mam98031, and I were talking about top rated seller FVF discounts, not store subscriber FVF discounts

edit:  just to clarify, my initial reply to nuclearomen was just using scaled back math.  the situation mam98031 was describing was with 10x the sale amount so the FVF would've been $100 before TRS discount and $90 after (i.e. $10 FVF discount from TRS)

[buzzapparel]

No this is completely incorrect,........the penalty is 5% which amounts to a 50% increase.....

[nuclearomen]

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@dentalsales4u wrote:

If you have a store, your FVF are 9.15% (in most categories).
$100 in sales = $9.15 FVF x 10% TRP discount = .91.
It doesn't sound like much unless your sales are in the thousands. Then it's worth keeping.
My monthly FVF discount avg is around $500 a month. That pays my shipping costs for returns plus my monthly store subscription with some left over.
It's been worth it for me to keep it, but with this 7 weeks for returns on top of the original 30 days.......I'm going to have to rethink things here on eBay. They definitely don't have our backs on these kinds of returns.

Buyer opens return on day 29, they receive their return label that I emailed them.  They sit on it for 5 weeks before finally returning. It's now past 60 days from the date of the sale, are my FVF refunded after the buyer is refunded? 

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this is why I said I'm likely abandoning the TSP. But yes, the FVF is retuned (credited) to the seller at invoice (it's suppose to be) make sure if you have a return in a month period you check your invoice for the credited FVF if you had a return and refunded the buyer 100% (which is I believe how the credit works)

and @mam98031  @therogue-trader  yes, sorry for the confusion, I just never look at it in terms per sale but in total FVF's at monthly invoice. 

[dentalsales4u]

I do get my FVF refunded as it is now, but I'm wondering how it will work with the new 35 business days before eBay will close a return.

[nuclearomen]

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@dentalsales4u wrote:
I do get my FVF refunded as it is now, but I'm wondering how it will work with the new 35 business days before eBay will close a return.

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good question...cause i think what you mean is the credit going to appear on that month's invoice or 3 invoices late(??)...i don't know, ebay has not specified this. 

[mam98031]

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@mam98031 wrote:

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@steven.cal wrote:

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@esg-enterprises wrote:

Trinton, 

Buyers have to initiate a label once it is purchased? So does this mean that a buyer opens a return, I accept, and then does nothing for 35 days it remains open?

Theoretically they then print label on day 30 and the now have up to 15 more days to send back?

Is this correct?

Again, while other companies are discouraging returns, why does ebay continue to go the other way?

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The return wouldn't stay open that long. If the buyer doesn't print the label, we'll close the request 10 business after the return was opened. So the buyer won't have the option to print the label on day 30 as the return will have already closed. 

If the buyer does print, we'll wait 15 days from open to close the request if we don't see a ship scan.

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@steven.cal 

15 days or 15 business days?

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@steven.cal 

Are you still with us?  Please answer the above question.

If you can't answer the question, can we get someone active on the thread that can please.  As you know, these threads have a limited life span and we have questions that we should be able to get answered.

[mam98031]

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alan@ebay wrote:

Hi Sellers,

Seller Updates are an important communication channel between eBay and the selling community. We’d appreciate your feedback on this update. Please click here to respond to our 5-question survey. 

Thanks. 

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alan@ebay 

These threads have a limited life span and we are suppose to have Ebay representation on the threads to answer questions.  While they do pop in occasionally, it should be better.  There are lots of questions, important questions, going unanswered on this thread and many others.

We are just trying to make sure we understand what Ebay is telling us in the Seller Update.  We desire to adhere to the changes, but first we must understand the changes.  So we are here to get a better understanding.  But if we can't get participation from your side of the house, it just makes things more difficult and leaves far to much to my imagination.  That isn't a good thing.  LOL

[steven.cal]

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@mam98031 wrote:

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@mam98031 wrote:

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@steven.cal wrote:

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@esg-enterprises wrote:

Trinton, 

Buyers have to initiate a label once it is purchased? So does this mean that a buyer opens a return, I accept, and then does nothing for 35 days it remains open?

Theoretically they then print label on day 30 and the now have up to 15 more days to send back?

Is this correct?

Again, while other companies are discouraging returns, why does ebay continue to go the other way?

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The return wouldn't stay open that long. If the buyer doesn't print the label, we'll close the request 10 business after the return was opened. So the buyer won't have the option to print the label on day 30 as the return will have already closed. 

If the buyer does print, we'll wait 15 days from open to close the request if we don't see a ship scan.

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@steven.cal 

15 days or 15 business days?

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I'm really sorry I missed this one earlier. 15 business days. 

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