2020 Spring Seller Update

Resolved! Does eBay Standard International Delivery allow combined shipping?

Does eBay Standard International Delivery allow combined shipping? If an international buyer purchases 2 different items, can they be combined and shipped together, unlike the GSP?

Harry mentioned shoppers that click

Hi - In the Town Hall of 2/25/2020 Harry mentioned we are or will be able to send offers to shoppers that click our items several times.1- Do they show in "send offer eligible tab" as a watcher?2- is this feature live now?3- How many times do they cl...

ATTN Ebay Employee: eBay Standard International Program clarifications needed!!

I have some questions about this new program that I posted on various threads but no one has answered. Please provide clarified answers to these, would be much appreciated! 1. Labels: Program not showing cost on ebay shipping calculator A week ago or...

"offer cart"

Was really hoping ebay could have implemented some sort of "offer cart," kind of like Poshmark Bundles. Buyers could load items with "best offers," listed on them into a cart, but doesn't pull them out of availability to other buyers and buyers using...

Dedicated Support Boards Closed

Thank you for sharing questions and feedback on the 2020 Spring Seller Update. We appreciate your time.The dedicated Seller Update support boards have closed. If you’d like to start a new conversation, please do so our Selling discussion board. Selle...

Dedicated Support Boards Closed

Buyer Requests Ship to a Different Address

I have generally tried to work with buyers when they request that I ship to an address other than the ebay/PayPal address on file, as I don't think it's good customer service to insist that we cancel the transaction and the buyer change the address o...

Tracking and Address Matching Requirement

First, let me say I use ebay labels with tracking uploaded automatically. I'm a bit confused by this: Will I be required to provide any other information to buyers to receive protection from “Item not received” claims filed through eBay Money Back Gu...

Resolved! Sufficient time for buyer to return

From the announcement... "Starting April 1, 2020, we will no longer close returns early at the request of a seller when the buyer has not shipped the item back. Instead, we will wait to ensure buyers have sufficient time to provide proof items they r...

Resolved! 3 day seller respnse. Seller vacations not allowed?

Changes to handling “Item not as described” return requests for all sellerseBay Money Back Guarantee requires sellers to respond within 3 business days when buyers request to return items that don't match listing descriptions. When you do not respond...

Background Removal Tool

I have an old Android phone. I have Android version 5.0.1 on the phone, which can not upgrade beyond that level. Will this support the Background Removal App, or will I need a newer version of Android (and thus a new phone). Are there any plans to br...

Blocked Bidder's up to sellers to catch, why? You have the technology......

eBay has and uses IP technology to link multiple accounts, and it is used 24/7 for many reasons. Why won't they use this technology to protect sellers from blocked bidders making multiple accounts? Most blocked bidders can change names and mailing ad...