Updates to how you service customers

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Dedicated Support Boards Closed

Thank you for sharing questions and feedback on the 2020 Spring Seller Update. We appreciate your time.The dedicated Seller Update support boards have closed. If you’d like to start a new conversation, please do so our Selling discussion board. Selle...

Buyer Requests Ship to a Different Address

I have generally tried to work with buyers when they request that I ship to an address other than the ebay/PayPal address on file, as I don't think it's good customer service to insist that we cancel the transaction and the buyer change the address o...

Tracking and Address Matching Requirement

First, let me say I use ebay labels with tracking uploaded automatically. I'm a bit confused by this: Will I be required to provide any other information to buyers to receive protection from “Item not received” claims filed through eBay Money Back Gu...

Resolved! Sufficient time for buyer to return

From the announcement... "Starting April 1, 2020, we will no longer close returns early at the request of a seller when the buyer has not shipped the item back. Instead, we will wait to ensure buyers have sufficient time to provide proof items they r...

Resolved! 3 day seller respnse. Seller vacations not allowed?

Changes to handling “Item not as described” return requests for all sellerseBay Money Back Guarantee requires sellers to respond within 3 business days when buyers request to return items that don't match listing descriptions. When you do not respond...

Blocked Bidder's up to sellers to catch, why? You have the technology......

eBay has and uses IP technology to link multiple accounts, and it is used 24/7 for many reasons. Why won't they use this technology to protect sellers from blocked bidders making multiple accounts? Most blocked bidders can change names and mailing ad...

2020 SPRING SELLER POLICY UPDATES

The seller has 3 days to respond to an item not as described claim. The buyer has how many days to return the item? I don't see the time frame listed anywhere. Why isn't listed? Does it vary from one poor seller to the next? In the past one or my ret...

Claims on low priced items

The link to get more details on "Claims on low priced items" is not working. It leads to the same page, and there is no more information about this on the page, that I can find. https://pages.ebay.com/seller-center/seller-updates/2020-spring/service....

What happened to updates on SELLER PROTECTION.

Why is there nothing on Seller Protection in this update? We've been told by Ebay that improvements will be coming in 2020. Why not start now? Why do we have to continue to wait for Ebay to pay attention to this very SERIOUS matter? Ebay wants the GM...

Changes to handling “Item not as described” return requests for international sellers

Could someone give some detail around "provide the means" to return the item within 3 business days? Does that mean we should send them money for purchasing the return postage? I suppose we should estimate the cost based upon our outgoing cost? Also ...

Returns due to promoted listings ads not properly representing items conditions

Currently when a item sells sellers only see if it was sold through a promoted listing ad. Sellers do not have access to review the ad's and their content while waiting to be sold. After a item sells there is no record of the ad for the seller to rev...

Resolved! Plain White Envelope?

Does this mean all items are now required to have a tracking number? Will it be against policy to ship in a PWE with a only a postage stamp?

Changes to handling “Item not as described” return requests for all sellers!|!|!

This policy change reads as follows. eBay Money Back Guarantee requires sellers to respond within 3 business days when buyers request to return items that don't match listing descriptions. When you do not respond, we may refund the buyer and seek rei...

Changes to handling “Item not as described” return requests for international sellers.

This is a terrific change, or would be if it wasn't only "recommended". We recommend that all international sellers targeting US buyers by listing items on eBay.com provide their buyers with a return address in the US. When a return has to be shipped...

Reporting a Buyer

Does your new process flow allow for reporting buyers who have not yet purchased. Currently there is no online way to report a buyer who is being abusive or otherwise violating ebay policy unless they actually buy something. Example, we get multiple ...

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Resolved! Sufficient time for buyer to return

Resolved! 3 day seller respnse. Seller vacations not allowed?

Resolved! Plain White Envelope?

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