Sufficient time for buyer to return

[tealt]

From the announcement...

"Starting April 1, 2020, we will no longer close returns early at the request of a seller when the buyer has not shipped the item back. Instead, we will wait to ensure buyers have sufficient time to provide proof items they requested to return were shipped back. If we do not receive proof of shipment from your buyers while the return requests are active, we will protect you by removing any negative or neutral feedback left on that transaction."

Could you please define "sufficient time".

[steven.cal · Accepted solution]

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@tealt wrote:

From the announcement...

"Starting April 1, 2020, we will no longer close returns early at the request of a seller when the buyer has not shipped the item back. Instead, we will wait to ensure buyers have sufficient time to provide proof items they requested to return were shipped back. If we do not receive proof of shipment from your buyers while the return requests are active, we will protect you by removing any negative or neutral feedback left on that transaction."

Could you please define "sufficient time".

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When buyers are sent an eBay-generated return label, the return is closed if the label is not printed within 10 business days. If the buyer prints the label, we allow the return to remain open an additional 5 business days to ensure shipping scans are captured.  When buyers are not sent an eBay-generated return label, we wait up to 35 business days before closing the return.

[papermoneyforme]

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@steven.cal wrote:

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@tealt wrote:

From the announcement...

"Starting April 1, 2020, we will no longer close returns early at the request of a seller when the buyer has not shipped the item back. Instead, we will wait to ensure buyers have sufficient time to provide proof items they requested to return were shipped back. If we do not receive proof of shipment from your buyers while the return requests are active, we will protect you by removing any negative or neutral feedback left on that transaction."

Could you please define "sufficient time".

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When buyers are sent an eBay-generated return label, the return is closed if the label is not printed within 10 business days. If the buyer prints the label, we allow the return to remain open an additional 5 business days to ensure shipping scans are captured.  When buyers are not sent an eBay-generated return label, we wait up to 35 business days before closing the return.

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So sellers have 3 days to deal with the return and buyers can take up to 35 days to return the item.

How is that fair or equal?

[becksrelics]

Will the return auto close then after the 5 business days ?  The way it reads it seems open ended , like an indefinite period of time the buyer has to return.....

[becksrelics]

The 35 days only apply to : "When buyers are NOT sent an eBay-generated return label "   

[buzzapparel]

That’s funny because Louis Vuitton, Gucci, Chanel, Salvatore Ferragamo, Hermès, Bottega Veneta, Brioni, Loro Piana, Chloe, amongst others don’t offer any returns. I don’t like the one-size fits all approach on eBay. Even as a certified business, even with my credentials as a professional buyer, thousands of positive eBay transactions, receipts, bank-statements I’m still no different than 0 feedback Joe Baloney. 

[papermoneyforme]

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@becksrelics wrote:

The 35 days only apply to : "When buyers are NOT sent an eBay-generated return label "   

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Which is all international sales!

[chrispycritter007]

35 days for a seller-provided label.... yet USPS labels expire after five days.

So, let me get this straight. I issue my own, USPS or Stamps.com generated label. Joe Buyer waits 20 days to toss it in the mail. The package gets returned to him as "invalid label" from USPS. I am forced to give a refund and Joe Buyer gets a free item with his refund.

How is that fair? How is that even legal?

[lvliquidations]

Please define how this is different from the current policy.

[esg-enterprises]

Incredible, at a time when large online retailers are attempting to scale back, discourage returns, ebay is trying to give the buyer even more encouragement to return items, just take your time seller!! 

You really can't make this stuff up, as out of touch as it gets.

[esg-enterprises]

Trinton, 

Buyers have to initiate a label once it is purchased? So does this mean that a buyer opens a return, I accept, and then does nothing for 35 days it remains open?

Theoretically they then print label on day 30 and the now have up to 15 more days to send back?

Is this correct?

Again, while other companies are discouraging returns, why does ebay continue to go the other way?

[tapi-szem]

35 business days is not 35 day, it is way longer.

[mam98031]

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@steven.cal wrote:

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@tealt wrote:

From the announcement...

"Starting April 1, 2020, we will no longer close returns early at the request of a seller when the buyer has not shipped the item back. Instead, we will wait to ensure buyers have sufficient time to provide proof items they requested to return were shipped back. If we do not receive proof of shipment from your buyers while the return requests are active, we will protect you by removing any negative or neutral feedback left on that transaction."

Could you please define "sufficient time".

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When buyers are sent an eBay-generated return label, the return is closed if the label is not printed within 10 business days. If the buyer prints the label, we allow the return to remain open an additional 5 business days to ensure shipping scans are captured.  When buyers are not sent an eBay-generated return label, we wait up to 35 business days before closing the return.

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So why doesn't the Seller Update say all that.  Why is it NOT clarified in the policy release?  Will the policy pages reflect what you have stated here or will it reflect what it said in the Seller Update [without specific time frames]?

Since Ebay sees reason to more than double the amount of time a buyer has to respond or react to returning the item, are sellers going to get the same consideration?  That wasn't a serious question as clearly the answer is NO WAY!

[mam98031]

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@steven.cal wrote:

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@tealt wrote:

From the announcement...

"Starting April 1, 2020, we will no longer close returns early at the request of a seller when the buyer has not shipped the item back. Instead, we will wait to ensure buyers have sufficient time to provide proof items they requested to return were shipped back. If we do not receive proof of shipment from your buyers while the return requests are active, we will protect you by removing any negative or neutral feedback left on that transaction."

Could you please define "sufficient time".

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When buyers are sent an eBay-generated return label, the return is closed if the label is not printed within 10 business days. If the buyer prints the label, we allow the return to remain open an additional 5 business days to ensure shipping scans are captured.  When buyers are not sent an eBay-generated return label, we wait up to 35 business days before closing the return.

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35 business days is so extreme.  How and why did Ebay settle on that number?  35 business days = approximately SEVEN weeks.

Fortunately I issue all my return labels through Ebay, but for those that don't, this is a REALLY REALLY long period of time to have a return hanging out there.  What possible good can come from a policy like that??

[walnut412]

That is such **bleep**. eBay is not giving them time to PROVE they sent it, they are actually giving them MORE TIME TO SEND. Why make the Seller Update so misleading. Do you think we are stupid????