Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

As a seller what do you do when the USPS loses your package? Refunds?

I shipped an item over 2 weeks ago and have submitted the missing package claim. I shipped using priority mail. It was a pair of very expensive sneakers, what do I do? Do I refund the buyer? I will be out $260, will USPS or ebay give me a refund?? Th...

Resolved! Shipping details: Payment, Shipping, and Return policy

Went to go make a listing and no matter what I can not figure out how to get out of this menu. It is showing it on the mobile app as well. If we have to select these "Payment, Shipping, and Return policy" each time this will slow everything down for ...

Shipping cost discrepancy

Hello I sold an item which I had listed with shipping options to be paid by buyer. She bid on the item and won, then emailed me and said that the auction she was bidding on said "Free Shipping", she sent me a screenshot and sure enough it looked like...

Buyer Says Item Shipped to Wrong Address

Hello to all. On March 5th, I mailed a package and used the address that was provided to me through eBay shipping. The carrier was USPS. Today (March 10th), I received a message from the buyer saying that something was wrong with his delivery address...

Resolved! Postage calculator has become inaccurate

I have been selling on ebay for 22 years, in all that time the calculated shipping when I listed my item was the same as the price paid by the seller and which I was charged by ebay at the end of the auction when I shipped the item.NO LONGER TRUEThe ...

Fragile item extra charges by usps

Hello that any of you has being charge extra for using a fragfile stamp in the package to be deliver;my client who took over a week to claim the package hold at the post office because she was't available to pick-up claim that the new charges should ...

Resolved! Buyer changed shipping conditions

Buyer changed shipping conditions. My buyer purchased two items and combined shipping. However the shipping selected is not large enough to contain both items, USPS flat rate small box was selected, he bought 16 cassette tapes and that box only fits ...

How can I change the "shipping schedule"?

When I list items shipping first class, Ebay states that the customer will get it in 4 days....NOPE! It will take at least 7 days. How can I change the shipping schedule in listings?

Can't print my shipping label for a flat rate envelope

Buyer gets refund and I don't get my item eturned

I sold a ring ..when I purchased it the person stated they diamonds, I honestly thought the were did the fog test and it passed with flying colors. I'm not a professional gemologist just a seller. Well long story the buyer tested the stones she sent ...

If you ship in multiple boxes, does every package need signature confirmation for $750+?

If you have an order $750+ that you need to ship in multiple boxes, will every single box need added signature confirmation? Or will one suffice? Thanks!

USPS Contradicting eBay on Standard Envelope Shipping

I'm having some issues with eBay and USPS not being on the same page on this "service." I've been going round and round with the local postmaster for a while now over toploaders, semirigid protectors and even thin, flexible cardboard when it comes to...

My package has been sitting in Los Angeles and im struggling to find the patience

I've already tried filing an Item Not Received case and all I got from the buyer is "The package is on its way to the next USPS facility" That would have been great to know through the "track package" option.

Ebay "Discounted" USPS Region A box is the same Cost as the USPS.com Retail Price??

So I am printing out a shipping label for a sold item. I am using USPS Proirity Region A shipping option and it shows a cost of $11.63 stating that "ON EBAY YOU SAVE 16%" I then go to the USPS.com website and look up the same shippng method and weigh...