Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

I paid for something 3 days ago and the seller has not sent my items I paid for

Resolved! Item not received, tracking not updated in about 20 days

I ordered an item that was supposed to arrive june 24, 2020. Last tracking update was june 23, 2020 saying its in transit to next facility and nothing since. Its currently july 17, 2020 (around 10pm). Ive put in 2 research requests from usps, and no ...

Resolved! Seller Communication

what happens if the seller doesn't respond to any of my messages?Is there any other way to contact the seller?How do I let eBay know about the seller?

Buyer claimed he received an empty box

Hi I sold an item recently, buyer claimed he received an empty box, ebay to me to get the letter from usps as item weighted correctly at the time of delivery. Its a expensive item

Resolved! What kind of (USPS) box do you ship a Yeezy V2 in?

Sup guys,I have a pair of Yeezy V2's with OG box, size 11, and just I cant seem to find the right USPS box to make it work for shipping. I can fit every other shoe box just fine with the necessary "alterations" to the USPS boxes I've tried, but I jus...

Buyer selected Fedex, I'm not seeing options in eBay Shipping Labels for Fedex

I only have multiple options from USPS. Not options for Fedex / UPS / eBay. Buyer selected Fedex at check out. What should I do? It's a domestic address, not a PO Box.

Mark the product as shipped and update the tracking number late

Hi I hope you're doing well, I little confused right now, What if i Can do "Mark as ship to the order on the last day of handling time and then update the tracking number " Does that count late and decrease my tracking update on time ratio? Example:B...

Standard International Delivery

I blocked from print my shipping label due to... No services available Do I have to cancel the sale and have the buyer use the Global Shipping Program?

Combined shipping settings

Hello, I’m new to eBay. I set up combined shipping but it doesn’t seem to work. What can I do? Thank you

FedEx Address Correction Fee

Hello,I was charged $19.50 address correction fee from FedEx. I clicked "Get Shipping Label" on the eBay app and printed out the label at the FedEx store. How it is my problem authenticators mailing address needed to be corrected? I called FedEx and ...

Postage overcharge

Seller charged 23.95 for shipping Seller paid 8.45 for shipping. I asked about a refund of the over amount. Seller said no.

Item damaged usps priority mail

I sold an item that was received damaged. Sent by USPS priority so it was insured. I went through the usps site, forwarded pics and I received the postage amount back today. But I thought I would have received the total amount of the item. I sent the...

Shipping estimate charges incorrect

eBay shipping estimate is incorrect especially when you use the UPShave ran into the same problem in the past so I compensated a bit to make sure I was getting my shipping cost once again after buffering it ilthe estimate Ebay gave me for shipping is...

shipping cancellation

I purchased and tried to ship with a label that is incorrect. How can I get that label refunded and purchase an updated correct labelfor that same item?

Resolved! Forwarding Service, am I just out of luck?

A buyer purchased a brooch from me and gave me an address in Portland. I had no clue that it was not a residence mail box service. I mail off the package and yes here is my error. I don't look at the tracking. Buyer waits six weeks to tell me they ne...