Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Pick up decides on Shipping

Hi everyone! This might be a dumb question but I sold an item recently and the buyer requested pick up. He paid for the item, no shipping because he was going to pick up and then decided to have me ship. I could not find a way to invoice him for just...

Question for sellers who are on the GSP: Do your buyer's orders automatically combine shipping?

For anyone who uses the GSP and can recall instances when an international buyer purchased 2 or more items and paid for them as one order, with the sum of the shipping charges you listed for the items, did you find their order already combined when y...

can't select media mail shipping option

I'm selling some manga books, and I can't select the cheaper USPS Media Mail shipping option even though I'm pretty sure I should be able to, I have it as an option with some other books I have listed. Here are the listings I think I should be able t...

Can I deduct Shipping Costs on a Return to Sender Refund

Today I got a message from a buyer that they had forgot something in their address. Unfortunately, this item had already shipped and had over a week ago, so I messaged them to let them know and that I'd let them know if it came back. They messaged me...

eBay shipping lable issues

Seems to be lots of issues with eBay lately. Mainly shipping lable printing with my Rollo printer. Now today March 15th 2022 when I try to print lable I get "Something went wrong" "Sorry, an error occurred while loading the page. Please try again." S...

Seller ship to europe but get fail when trying to buy

I can't buy Leatherman tool from sellers from USA. i have tried different sellers. why is this? I live in Norway and Leatherman tools are legal here.

Resolved! What do you do when a package never gets delivered to buyer?

Hello, I have a wonderfully patient and nice customer who ordered some stuff near two months ago and it has been stuck in one place well over a month. It's media mail, but I'm still concerned that it's lost. I've never had media mail stuck this long....

Resolved! buyer refuse to provide any proof of receiving a damaged item

yesterday a buyer opened a return case on me, and I asked him to provide any documents that proves the item is damaged. but refuse to and keep asking for a refund or to return the item, I even offered him to keep the "damaged item" as a gift and I wi...

Being charged twice for shipping

After changing shipping to be deducted from my payout I have been charged twice for shipping labels. I am going to change it back and see if that fixes it. Looks like it might only be happening with USPS not FedEx

Canada Post tracking information not being updated

so... especially in the past 2 months, 9/10 of my packages tracking info has just stopped updating midway ( selling ).about 30 packages, all "shipped", but then you go to canada post tracking and is delivered. worth contacting ebay support? or should...

packing slip

does anyone know how to print a packing slip??? there use to be a link on the page after you pint the shipping label..

Scam? Or real?

USPS losing 1 in 4 of the packages I send

In the last 3 weeks USPS has lost 5 of the highest cost items I sell. That is one in 4 or worse.After filing multiple claims 2 have all of a sudden appeared at their destination distribution center.Two were lost at my local post office. This post off...

Need to now send what was to be picked up by buyer

I sold an item and mistakenly did not select shipping g , but selected local pick up. When the buyer learned of this they were goi g to cancel bcs it was ro confusing to change for them. To much hassle. so to keep the sale I offered to pay for the sh...

Resolved! A way to cancel sale without dinging me or the buyer?

As a newbie, I didn’t realize I had not set up my settings correctly to limit buyers to the U.S. (I’ve done that now!) The person with the winning bid is a nice man located in Bolivia. The cost to ship via DHL was over $100. I offered to use the EBay...