Shipping

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Stolen Package

Hi! My buyer received their package and they have footage of it being stolen. Currently, they are asking for the insurance receipt number and they are going to file a police report. Where do I locate the insurance receipt number, and is there anythin...

eBay Standard Envelope shipping

I swear that, like a week ago, my eBay Standard Envelope shipping label charge calculated out to $0.73 for a flat uncushioned paperboard rigid mailer (5x7x0.25) and (1.7 ounces) for a single sports card. I set S/H charges for all my listings accordin...

Resolved! Some wants and up grade to their shipping after paying....but how?

more than 3 years later but I am now in this predicament...They already paid for the $600 item which I had listed for Priority Large Box 1-3 day free shipping on my end for all my listing, now they asked me to upgrade to over night but they say they ...

shipping, international, Ebay International Standard Delivery

Hello all -Under Ebay International Standard Delivery, frequently asked questions, question 2, it says that as a seller you can set up "different international shipping options per buyer country." However, I don't see any options to do this, with or ...

QR codes are incorrect

I have had a problem with QR codes printing the wrong info. It looks legit, then I have the post office scan it and it doesn't work/code is invalid. This has been an issue for over 2 months. In the interim I need prepay for shipping. And since I am r...

Do NOT use Shippo

If you are going to need to insure anything, do NOT use shippo. I sent a buyer an item. He says it is damaged and wants to return it. No problem I say, I'll file a claim. I have pics and videos it was in mint and working condition when sent. I start ...

Resolved! Questions about shipping?

Is there a way when shipping your items to areas that are not covered by the global shipping program such as Puerto Rico, Alaska, Hawaii to only allow either first class if under the 16oz weight or priority mail? I have been having issues with buyers...

DHL eCommerce tracking not found

My shipping details listed the carrier as DHL eCommerce. Now, I've tried DHL, DHL eCommerce, DHL Global Mail websites and neither of them shows anything other than "Not Found". However, my eBay Order Details did display a tracking history. So I wonde...

What was the most misdirected package you've ever sent?

I can only laugh at this one... Fortunately it's a cheap item that I can easily replace or refund if the buyer squawks, and I haven't heard anything from him yet (hopefully because he's also laughing at the tracking), but I have never seen something ...

Resolved! Item not showing bought

My order doesn't show up as an order I made. I need to report it to ebay, but I don't know how. Please help!

email said package delivered. There is no package delivered her today. I am unable to track, Please

I received an email saying package delivered. There has been no package on my porch. I tried to track package to see the photo to verify it is my porch but I was unable to track. Please help

Resolved! Buyer wins item, pays for the item, then messages he wants it shipped to a different address.

I have several buyers this week on an account I handle at work who won auction items, paid, then sent messages saying that their address is old and gave a different address they want the items shipped to. Two of them are worded identical, each buyer ...

UPS minimum shipping?

Just curious - how does a seller sell an item for $3.66, with free shipping, and it's coming almost all the way across the US, by UPS? The item, if I bought in a store, would cost a bit over $3.66. I've only ever had a small account with UPS, and hav...

po to street

whi change address from po to street so i can ship heavy item it will not let me generate label Its to heavy to ship USPS

Need to ship USPS-not given that option

I have one buyer for 4 auctions. I sent a combined invoice for shipping she paid. When I went to print label it said I couldnt go through the app. So it sent me to the browser ebay. There it only gave me UPS or FEDEX. Not USPS. How do I fix this? I p...