Seller News: July 2025
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Seller Protections are in place for shipping delays.
The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...
Tracking info update
Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...
Hi what do I do when E-bay charged me 2 times for shipping, on one item, don't know how to fix this.
Hi I hope some on can help me, E-bay charged us 2 times for shipping one item. how can we fix this. please I need help.
Add eBay international standard delivery tracking to item not received case
I sent a package from the US to Canada with eBay international standard delivery (not Global Shipping). The buyer (zero feedback) opened an item not received case, though the tracking shows the package was delivered last week. The package was sent di...
Resolved! Missent Package Delivered But Not Updated
I shipped a First Class package from NC to CA, it arrived within 2 days. When I checked on the status it had updates for about 6 different times for zip codes all in LA.One said Out For Delivery and the one after that was Missent, this was the last e...
Refund claim on delivered package
I just received a refund claim for a package that tracking shows was delivered 5 days ago. I had a feeling this buyer was going to be a problem from the beginning because she kept sending the same offer even though I declined it every time then when ...
eBay standard envelop NOT following my payment preference
I have used "eBay standard envelop" to send a few trading cards. Only now do I see that eBay has been charging me directly for those labels even though my preference for shipping costs is to pay by PayPal.The buy shipping label page for the standard ...
Resolved! Issues with combined shipping & a customer
I'm a bit confused as to how combined shipping works exactly. I have a customer. He paid about $5 for shipping an item. After he had paid for the first item he sent me offers on 2 other items which I accepted. A few days go by and I am waiting for hi...
Seller Refusing to contact UPS
Hey Everyone, I'm looking for some ideas on how to handle a situation with a seller that sadly has quite a few negatives. My son purchased a box of cards from a seller and the item states 'delivered'. However, the item was never delivered by UPS and ...
Shipping help
Very new to selling on here. I'm doing something wrong but I'm not sure what. I select a shipping method and a price charged to the buyer. Twice now the buyer has selected a quicker (and more expensive) method which is then coming out of my pocket. H...
Strange Coincidence
What are the odds of this happening?one item: July 12, 2022, 12:27 am Arrived at USPS Regional Origin Facility ELK GROVE VILLAGE IL DISTRIBUTION CENTER Your item arrived at our ELK GROVE VILLAGE IL DISTRIBUTION CENTER origin facility on July 12, 2022...
Pick list on mobile website?
Is there a way to access a pick list while browsing the website with a smartphone? I had to open an incognito tab just to get the app to stop opening but I still can't find a pick list on the mobile version of the website. Is there a way to view the ...
Shipping Ebay orders by staying in line at the PostOffice to ship item
Isn't more practical shipping Ebay order(s) by staying in line at the PostOffice or visit in person an UPS or FedEx or TNT or DHL office to personally hand over Ebay shipment?I do personally like very much to stay for some time in line at the PostOff...
GSP orders not generating invoice numbers HELP!!
since eBay have moved to the new invoice templates the GSP orders we are now receiving are not generating invoice numbers and are just being skipped. Any one got a solution to this? i have tried speaking to eBay services but they dont have a clue wha...
Shipping Error
Anyone getting this message?"Sorry, we couldn't find a delivery service for this order. Error getting quotes from server"
Resolved! Where is it really shipping from???
I have bought 3 items from someone and they say they are shipping from chatsworth, CA and I paid on June 5th, 2022 and they still havent mailed my items, I live in California it should be here or at least mailed, what is being done about people who a...
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