Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Ebay Thinks I'm from US!! US buyers sees Domestic Shipping instead of International Shipping! HELP!

I have big problem as a Seller:I've recently updated my Ebay Selling Profile and Payoneer.Ebay Thinks I'm from US!! US buyers see Domestic Shipping instead of International Shipping!!My location is Israel. And it says Item Location and Seller locatio...

Resolved! Postage not refunded on damaged insured Priority Mail

I sold a ceramic plate and shipped it Priority Mail with insurance. The package was badly damaged and unfortunately, the plate broke. I refunded the buyer the full amount plus shipping and filed a claim with USPS. When filing the claim, I was only al...

Reimbursed shipping charges

I sold an item that was buyer pay shipping. I shipped via Pirate Ship and had to pay. How do I get reimbursed by Ebay of the $10.00 shipping charge that the buyer payed?

Is the net order proceeds what i get or does shipping come out?

My buyer paid for the item and shipping (calculated) which was printed via eBay. In the payments it shows the total amount they paid (item + shipping) subtraction for fees in this case 13% of the total amount. And then my net order proceeds. Is the n...

Switching to international selling but keeping USPS discounts on my items

Hi - I'm in the U.S. and was going to switch on "international" selling because I understand there isn't much of a downside. The problem is, I often offer shipping discounts and otherwise play around with that number - like trying to pay about half o...

Packing international sales.

When you have a GSP (now EIS) sale, do you package it any better/differently than a domestic sale?I heard that ebay will sometimes re-package orders at their hub before forwarding it to the buyer.Is this true?

How do I answer this buyer's question about shipping to their country?

I have a potential auction bidder asking me if the item will ship to Taiwan. I was switched to Ebay International Shipping a while back and most of my listings I've checked had a very LONG list of countries eligible, yippie! But when I look at this o...

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Buyer originally to pick up - now changed to having it shipped

The buyer from another state wanted her brother to pick up the heavy item. When pointed out that he was 5 hours away, she changed to wanting it shipped. My question: how do I now charge her for shipping, since she already paid for the auction with no...

Shipping?, across USA r World how far how much does it cost I don't know what I am doing could use

Don't. know where to start with shipping

Resolved! "Delivered to agent for final delivery"

Just a question, I have many orders that have this status and the funds have not been released yet and it is still not recognized as delivered. I was just wondering when/if the funds will be released and is there a time frame for them being on a hold...

EBay Intenational Shipping – only 30 countries?

Experts, I am in need of your help! I have been rolled over to eBay International Shipping, and this morning got a message about an auction (for a lens) that ends today at 1PM PST. The buyer requested shipping to Japan. I checked the country list in ...

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Shipping to Latvia

UK based seller.i sold an item and afterwards the person said they want me to ship to Latvia. However I already have the Global Shipping turned on. Why shouldn’t this allow the person to pay eBay and I ship to the UK local address? The buyer said I n...

Resolved! Refund for shipping?

I paid $22.95 for expedited shipping 10 days ago for an item shipped domestically and haven't received the item yet. There hasn't been an update for 3 days and tracking says "in transit" with no location. I know what to do if I don't get the item at ...

USPS Tracking Issues?

Hi! I also posted this question in the 'Ask a Mentor' group. But then I thought it might be more applicable here in the Shipping group. So here goes. Is anyone else having issues with the eBay generated tracking numbers working? Or am I just crazy? I...

The 'Free Shipping' Placebo Effect

Whether you want to believe it or not, "free shipping" affects your sales. As sellers, we think to ourselves, "if I add free shipping every customer is going to know I just added the shipping cost to the item cost and just offered free shipping." Not...