Shipping

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Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

Ebay shipping fees

I purchases 2 books from the same seller but ebay shipping has charged different amount for the books . one book is 34 USD and the other 60 USDthe seller promised to refund me but doesn't know how to deal with because the shipping is handles by ebay ...

ebay charged $153.76 for 3lb package shipped domestic? Package contained tennis racquet weight 11oz?

Customer service was not able to explain how ship cost of $153.76 created for 3lb package, been promised that issue will be escalated after 3 weeks back and force on phone.Been told to talk to carrier USPS, USPS requested ebay Revenue Assurance ID/US...

Ebay listing that a product was delivered to me between Nov 6th-8th but it is Oct 31st do not like!!

Can not find a way to contact Ebay to go to (my Ebay) and correct their confusing misinformation. I thought that someone somewhere were scamming me because I have been doing front yard work all day and received other items via UPS from Ebay today and...

Help to resolve an issue

Hello I have a problem with a product I purchased and I received something different. I live in Mexico and I made a purchase from a seller in the US of a pocket watch. Use the "eBay International Shipping" service since for years it was the most reli...

International Shipping Program

I can find no way to opt in to ebay's International Shipping program where items purchased are sent to an ebay hub. The instructions say that you can opt in or out through Account--Shipping Preferences. But there's nothing about the International Shi...

New seller questions

How do I revise the shipping options for my listing once it's active? Or do I have to create new listing to do this? And how do I determine fees applied, so I know exactly what I'm netting? Thanks!

WHAT MY TRACKING NUMBER?

ITEM NUM. 404344505264

Resolved! Unable to bid due to address even after changing it

I'm in the UK which I appreciate is no longer part of the EU. I managed to bid or buy items from Germany before and get them delivered to a friend who lives in Germany. Most German sellers only post to Germany anyway.Recently however I get the follow...

International shipping problem

I sold a customer in Germany a rare $100 Sony Minidisc. It went through to EBay center fine. But the buyer in Germany received it and is now claiming that he received an old pair of shoes instead of the mini disc. He included a photo of the label and...

Resolved! BUYER WAITING TO SEND PAYMENT.

A buyer contacted me on Sunday Morning and ask for a deal on a item that they were interested in. I cut the price from $16.95 to $12.95 + shipping to which they agreed with and bought the item. I continued to wait for their payment to clear which is ...

Resolved! Shipping Label Snafu

"Sorry, this item can't be found.Sign-in to eBay again to make sure you are logged in with the correct user and try again." This is the message I get when trying to print a shipping label. I have signed out and back in. I shut down computer and resta...

Unable to lower shipping weight on a parcel lower than the listing

Occasionally I find a way to lower the shipping weight by an ounce or 2 for smaller items. I may find better packaging or choose a smaller padded envelope. I used to be able to do this but now I can only print a label with the original weight from th...

no ecibi mi compra

Good afternoon, I placed an order on August 9 and it is the date that I did not receive the piece and I already contacted the seller and he only gives me delays and that I wait and still nothing and finally he told me that he sent it to me again toda...

UPS Ground shipments billed at approx. double the correct shipping price.

I've been selling golf clubs on eBay more than 20 years and recently have switched primarily to UPS Ground for shipping as the recent $15.00 surcharge USPS adds to boxes longer than 30" for Priority Mail make USPS no longer a viable option for us as ...

devolucion de un articulo que no llego

Good afternoon, I made an order on August 9 and it is the date that I did not receive the part and I already contacted the seller and he only gives me delays and that I wait and still nothing and finally he told me that he was sending it to me again ...