Shipping

Forum Posts

Sorted by:

Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

NO Shipping showing on my listings! Urgent!

devon@ebay elizabeth@ebay kayomi@ebay I just received a message from a potential customer asking what shipping cost with tracking was for one of my items ... imagine my surprise when shipping was NOT displayed on that listing or any of 20 of my listi...

Resolved! Wrong shipping amount charged (by ebay) to buyer

I sold an item today but the shipping amount paid by buyer was incorrect. The amount was calculated based on my dimensions and weights (they are correct) so I can not understand how the amount charged was less than what I pay. Please look into this. ...

Resolved! Question about free shipping when shipping with a different option than the listed one

I'm going to list a fairly large item with BIN and list with fedex ground/fedex home delivery because it is the cheapest shipping option for that item although that service doesn't deliver to PO box addresses. This will be a free shipping listing. So...

Mugged by ebay - unwanted pre paid labels.

So i am really aggravated at this “service”. I did not ask for nor subscribe to simple delivery (uk). The couriers are not convenient. It took a decade for my local shop to modernise and offer store collection of post and ebay have now negated this b...

order #10-13685-88296

My order was placed on 10/12/25 (order #10-13685-88296) and tracking #9434608106244353317980). I never received the items. When I track This package it states that the order was delivered on 10/15/25 to [Removed by Moderator]. My shipping address is ...

Shipping adjustment

I received a notice from eBay saying I underpaid for an item I shipped. The item I shipped weighed 2 lbs, 12 ounces and I am being charged $12.21 because ebay is saying it weighed 15 lbs. I went to the USPS and they told me that it is an eBay issue. ...

Surcharge for Poly and Bubble mailers using Fedex Ground or UPS Economy services?

Looking for an Oct. 2025 update; anyone getting hit with "additional handling" surcharges for shipping FedEx Ground Economy or UPS using a poly bag/bubble mailer? Thanks!

Resolved! Sudden Shipping Cost Surge over 400%

I noticed yesterday I have a bunch of items listed with UPS Ground Saver shipping originally at $6.85 now jumping to $28.24. That's over a 400% increase. That's not normal. Is anyone else having this sudden surge in shipping cost? Is this a glitch or...

2025 Peak Season Surcharges - USPS, UPS, FedEx

Today eBay updated the previously posted Announcement regarding carrier holiday surcharges. See below for the details. We're getting breaks on some of the surcharges through eBay labels. Take note USPS increases went into effect yesterday. UPS/FedEx ...

Black Hole In Florida?

Buyer made a $732 dollar order to which they decided to only insure it for $100... so the package makes it to Miami Fl where it is supposedly sitting in a Distribution Center there. The address the person gave us to deliver to and is using on eBay is...

items was sent to the wrong address not mines

looked up my order and you guys sent all my orders to a wrong address

Tracking Not Updating From USPS To eBay Tracking

Hi Folks....I combined and shipped 2 orders on Monday, October 20th. One order was Priority mail. The other USPS Ground Advantage. I combined them to Ground Advantage (OK with customer). I have a scan receipt from the post office. Tracking is updatin...

Resolved! Tracking uploaded on time and validated- ERROR!!

Well I checked my "seller level" today and saw "Tracking uploaded on time and validated" was 98.26% - not 100% - even though I knew better. So it says that I have 17 packages that were "Uploaded on time but no carrier scan". All of these were weekend...

Can't ship to Canada despite being in International shipping program

Having a huge issue trying to ship to Canada right now. I've had a customer attempt to purchase an item multiple times via USPS and UPS, yet I cannot select a service. I understand the USPS strike is ongoing, but I am enrolled in the international sh...