Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Shipping label different on printout

Hi everyone. when I see the buyer’s address in My EBay, the town is one thing, and then when I purchased the label, it was another town. all other info was the same. do I just check to see if the printed one is correct, or do I need to do more? Thank...

Resolved! discount shipping

I might be special but is there a way for someone who is purchasing more then one item to offer combined shipping? I have recently been selling multiple cards but then having to refund additional shipping charges. looking for a way to eliminate that....

Resolved! I want to sell my sports cards but need USPS tracking...

I have a lot of sports cards and paper money I want to sell, but I need to include legit tracking even for a 2-3 dollar purchase... I certainly don't want 'item did not arrive' situations which shady buyers like to pull... eBay's PWE tracking system ...

Learned My Lesson Handling Time Vent

I had one day handling time forever it seemed. Got sick a few months back and ended up in the hospital. Sent one item out one day late. Okay no big deal. Our largest local post office just put in a self scan kiosk. I thought this is great! No more st...

Fedex issue...

Sorry if this is a repeat but I'm not sure if my earlier post went to the right place. Anyway, I bought a Fedex delivery label through Ebay. After it was shipped, the customer wanted the package to be held at the local Fedex hub. Per the Fedex websit...

Fedex & UPS to start rounding up measurements 8-18-25

I was printing an USPS label on eBay last night, "Fedex & UPS to start rounding up measurements 8-18-25" popped up at the top left of the page. I ship nothing via Fedex, very little via UPS & always rounded my measurements up. Were Fedex & UPS roundi...

Bug report: Can't deselect Simple Delivery for bladed items

I have a listing for some table knives: not sharp but eBay insists on using age-verified delivery. If I try to update the listing (e.g. reduce the price), it insists I use an age-verified delivery service. However, when I try to do this, it is imposs...

Resolved! eBay offers no option to combine shipping on accepted offers - charges fees on incorrect shipping.

I just made offers on half a dozen items and communicated to the seller that I would like combine shipping. They would all be able to fit into one envelope for less than $20, yet eBay automatically charged around twice that by putting through each ac...

Shipping Guide: Measuring Packages

Changes are coming! UPS and FedEx, as of next Monday, August 18th, are changing the way they measure. Everything is going to round up and yes, that means you may pay more. Measuring basics:Always measure outer package dimensions.Dimensions printed on...

Resolved! What is going on with USPS and Ebay with their special letter option for items less than $20?.

I have been using Special Ebay rate for many of my sales. On my sales at the end of July, 4 have not yet been delivered. From the tracking they seem to be stuck in various stages of delivery. I have already filed missing items with USPS. One of them ...

How do we file an insurance claim with Fedex?

How does one file a Fedex damage claim when they are asking for us to get this site's Fedex account number?I ask CS this site for this number and they don't know it. So how does one file a damage claim with Fedex if one used this site to print and pa...

Resolved! What can cause eBAY USPS charges to be sometimes way higher than expected?

Today's examples of postage cost differences:6 oz, 6x4x1" package to Oklahoma City, OK 73107-2133, ebay USPS Ground Advantage $4.80 -- same as ShipStation6 oz, 6x4x1" package to Cache, OK 73527-5000, ebay USPS Ground Advantage $8.97 -- I used ShipSta...

Resolved! when a buyer changes the mode of shipping

I just packaged up a combined order. I listed the items as shipping Ground Advantage with a note that I would combine shipping. The total that I charged was $10.98 and assumed that I would refund the difference. However, the buyer changed the shippin...

Resolved! Shipping label charge?

Just purchased a shipping label for USPS Ground Advantage $8.91 for 7 oz package. Usually this is about $5. I checked USPS estimate directly and it shows $4.91. Used another platform to get estimate and it also says $4.91. Used same zip codes, weight...

Resolved! 1st ever UPS shipping label adjustment

I had been boasting in the past about never seeing a upcharge from UPS on a shipment.That came to a halt yesterday as they hit me with a $2.24 adjustment.I normally always error on the highside with measurements and weight. Say, if it touches the hal...