Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

shipping with Fedex

I shipped a well packaged item with Fedex. It was a 250.00 item with 80.00 shipping. It arrived broken and the receiver was livid. I refunded his money in full just to get him off my back. I filed a claim with Fedex and was denied. They say not enoug...

ebay tracking not updated in 5 days

i ordered a package on sept. 14. tracking became available on sept. 15, but nothing has been updated since the 16th and its the 19th now. it’s from ebay speedPAK and the order is from China and I’m in the US so is that why? i’m really confused on why...

Why do both buyer and seller pay for shipping?

Hello, I recently sold my first ebay order. I listed the item for $160, and the buyer paid $173, which included shipping. However, in my payout, I was only paid $132, where $24 was taken out for fees and about $16 was taken out again for shipping. Is...

Item said delivered but was not

You said you delivered item this morning. Never arrived. Why can you not talk to a person. It’s set up to defeat that. If no one calls me back I’m done with eBay

Shipping set up

Hi - I'm a brand new senior seller trying to figure out shipping in general. I was hoping to use Canada Post, I purchased a laser label printer and scale thinking I could weigh and measure from home and print shipping label and drop off at the post o...

Resolved! No Shipping Refund?

It seems like I have to call Ebay Customer Service a number of times to get a Shipping charge back that was wrong not just once! Anybody else have this experience?

Delivered Packages | Yet you never received the Package

Any one to put on my shoes and give me a better brief on this because am running mad.I recently purchased a Lens that was shipped from Brazil to Dover, US.on the day of arrival got all the updates and indicated delivered by the USPS team from my dash...

Freight Forwarders

I recently sold an item at auction for nearly 800 dollars. The buyer’s address is a known freight forwarder to Georgia. While I usually don’t have any concerns about lower-priced items, I’m a bit skeptical about shipping higher-priced items. I know t...

Did not accept internatial until Enrolled in EIS since it started, just got a order going to Poland.

Hello, I quit all international shipping along time ago(way to long ago to remember). It was not until eBay came along with EIS that I enrolled and started shipping internationally again (only EIS through the US Hubs) if I recall, they had a checklis...

Ebay envelope shipping

I shipped something using the ebay label, seems to not give a lot of tracking info, want to make sure the customer is getting it. Anyone else noticed this? Any suggestions?

USPS delivery issues

Second time in a month that I've had delivery issues with USPS - first taking forever to get packages to destinations via ground and second, claiming "no access to delivery location" - even though buyers say they are there and got packages the same d...

eBay International Shipping Program

I've called Customer Service twice, asking the reason why I am not getting offered to enroll in the International Shipping Program. Both times, the reps agreed that I was eligible; one told me it is an automated process, and the other told me that I ...

Postage fees wrong

How do I now correct wrong postage that is due??

Bought shipping twice, how do I get a refund for second?

I mistakening bought two shipping lables, now I cant seem to find out where i get a refund for the second

A Post Office worker Disagrees with the Ebay label and now 30 plus letters are lost

Ok I talk to the post office. They seemed to be at fault or Richmond. Some random post office worker disagreed for the post label pricing and is returning the cards to me, but none of them have show up. This is a weekends worth of owners. Aka I pay 7...