Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

USPS Office locator and local phone numbers link

Here is a link to contact local USPS offices. Links have local phone numbers, addresses and hours.I use this link to give buyers their local information to contact when item is delivered but missing or stolen. Tip of the month: Local search for USPS ...

Change message on packing slip

How do you change the message on the packing slip, to a custom message?

Switch to local pickup after payment and pickup

I sold an item, didn’t offer local pickup at the time. But I noticed the address was a couple miles away, so I offered to refund shipping and let buyer pickup. Item has been picked up. (I have cameras outdoors, so have a record of buyer receiving the...

ebay shipping costs are way off

For some reason, I put in the weight and dimensions for the package and ebay chose the flat rate envelope rate for $8 but I just took it to the USPS and it is oversize and costs $87. What is going on here?

Resolved! Am I still eligible for Ebay International Shipping?

I am in the USA and I want to list an item for sale on the UK ebay site,where it should get the attention of UK buyers. Am I still eligible for ebay international shipping? The buyer will know that it is coming from the USA

Resolved! Best way to address an eroneous late shipment strike?

Here's the situation:(This wouldn't bother me so much but this has 7 items in the order, and consequently shows 7 items late)1. Repeat Customer bought several pieces on on order and in same time frame ordered another item.2. Ebay combined all the fir...

Multiple orders from China have tracking information that shows items being shipped to other states.

Hello, As the title states, I placed two, separate orders from different sellers. They are both from out of country. I kept an eye on the tracking for a week and a half or so and it showed the shipments passing through customs, arriving in the U.S. t...

UPS wants our "Final Bid Page" for a damage claim. Where can I find this?

We are trying to submit a couple of Damage claims, and they've rejected everything we've sent them so far. They say it must include the name of the buyer, item they bought, tracking number, date shipped. They can't tell me where to look for this. I'v...

eBay International Shipping Refunds

If I ship something using eBay International shipping and that item never reaches the buyer, does eBay refund me the shipping costs?

Buyer Wants USPS Insurance Claim Despite Proof of Delivery

Hello - question for the group about appropriateness of insurance claims. I am a casual, intermittent ebay user that listed an item that sold for ~$600 to a buyer from a new account without feedback. I didn't realize this until after my listing ended...

How do I update my sold and shipped item as received by the buyer?

Hi, The tracking details on eBay aren't updating and I've had confirmation from the Buyer that the order as been received. I have a screenshot of his return message to be confirming this. How I can update this to reflect that its been received?

proof of delivery

Ebay have asked me for proof of delivery of the items i have sold What is that and how can i provide them the proof of delivery of the items i have already given them the tracking numbers

Shipped to Guam lately ?

Hello, I sold an item to Guam not noticing until i printed label because ... well there wasn't any specific instructions or directions or requirements. I went to use the self-service kiosk and it let me know that I needed to leave the package with a ...

Pilots Delivering Amazon Packages Are Ready to Strike

Kinda wonder how this might affect shipping for everyone as a whole.On a nice note....anyone drop shipping using eBay those sellers might get messed up selling stuff on Amazon but using eBay to sell their items? Could it affect them? I hope so.If tha...

Stolen package. Doesn't UPS require a signature or leave a 'missed delivery' paper note?

UPS delivered my package, took a proof of delivery photo too. I rarely receive UPS shipments, from what i remember they used to ask for a signature or if I'm not home, they'll leave a note saying they'll come back tomorrow. I'm trying to file a claim...