Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Estimated delivery time longer than the usual

Hello, I made a purchase today but when I saw the estimated date I was scared because it says it should arrive by the 25th! Unfortunately I will be traveling for a holiday and if the parcel does not reach its destination by the 17th, I will have to c...

Resolved! UPS Damaged item sent to buyer

Buyer bought a extension grabber tool type thing like you use to squeeze the handle and pick up things out of reach with. It's about 36 inches long and aluminum. The shipping label was through UPS, and when the buyer received it was completely snappe...

Buyer asked to have order shipped to a different address

Help

Hi,My situation as a seller on an item I sold and ebay generated a usps label for couldn't be used so the post office generated and attached to the flat rate usps box a new label and tracking number and was shipped and delivered. I emailed buyer of t...

Resolved! Buyer claims damaged item and sent photo of completely different item

I have this buyer sendig me emails about my Beanstalk Group 1/18 Ford Gt Concept #4 Heritage Colors which i listed for $62.99. He offered to pay me $20 including shipping. I said politley that I can not do that . I get another reply from the buyer TH...

went back to seller

I ordered item from seller in Me. I am in Al. The item arrived in Birmingham and then got lost. The tracking shows that the item ended back up in Lincoln Me and was picked up by an individual. I have tried to contact sell but no response. Ebay wont l...

Resolved! I purchased an item that was shipped to the wrong address in another city. Seller won't help.

ebay issued the wrong address to the seller. The item was delivered but not to me. Seller has my payment and I have nothing. This is not rocket science. I want my item or a refund asap.

Resolved! USPS Tariff Codes For EU?

I tried looking for information on these boards... Can someone pin some sort of link to how to EASILY find these codes that are required for shipping to EU countries? My wife and I ship so little internationally, that it took me about ten minutes to ...

USPS sucks

I will not order from Ebay or anyone else that ships usps. I have many lost packages and filed claims. I get the runaround, Go here and go there, or your claim is under review. I, now, have 3 packages that are at last 10 days late 2 have been route t...

UPS has some cost adjustments on your shipping labels.

I shipped a large sign for $7. It was adjusted to $18. I now worry UPS adjusts too many shipments.Isn't 64 ounces = 4 pounds?????The UPS adjustment stated:Weight on label: 64.0OZBillable weight: 4.0LB

How to purchase return shipping labels on Ebay?

I cannot find anywhere a way to purchase a return shipping label, and to send it to a buyer. I got an automated message from EBay, that states: if I do not send a return shipping label to a Buyer by a certain date, MAY BE they will do it for me??? OK...

Resolved! Tracking info shows delivery to wrong city & state

Hello - I'm hoping that someone can help me here. I've had two buyers in as many days reach out to me stating that their tracking information shows their items as being delivered - to MY city and state! Both buyers live in different states and I only...

How long may it take for seller's shipping setting to get updated?

Hello everyoneI've recently wanted to buy something via auction, however, the seller had Germany only shipping option set, and I live in Poland, meaning I couldn't bid. I messaged the seller and asked them to change it, and they said they did, but i ...

Resolved! buyer said the address he put in is not what ebay put on the shipping label.

the street # is right but the city, state, and zip. is wrong.i don't see how i can change the address what can i do.Do i have to cancel the sale

Question about customs form to Guam

I had an item sell to a buyer in Guam. I am a bit confused by the customs form that comes up with the shipping label on eBay. It is asking for a license number, certificate number, invoice number & has an AES/TIN/exemption field as well. The “Type of...