Shipping

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Increase in "Undeliverable Address"?

I've only sold about 100 items in the past four months. But more than 5% of those items are returned to me in the mail due to an "undeliverable address" or similar. When that happens I always double check the shipping address is correct and contact t...

How to change automatically generated return label settings?

Hello, I am trying to change from USPS to either UPS or FedEx for my buyer return labels. Is it possible? I require buyers to pay return shipping, but the label that eBay provides them is always USPS and they sometimes pay WAY more than they should'v...

Buyer did not receive package. Bad tracking provided.

Ebay says package was delivered to buyer in Brazil. Buyer says she never received it. If you enter tracking number that was provided by eBay on the purchase order, it shows that it was delivered. But if you enter the same tracking number in Google, i...

Resolved! Long duration of preparing shipment? Have I done it right??

Recently I made an order and completed my payment at instant. So I just waited there and looked almost every to see when would the status update. Time passed fast and it has been 7 days since the payment and nothing happened, still in "awaiting shipp...

Resolved! Buyer requesting additional packaging, significant extra shipping cost

I have a buyer that asks for their orders to be placed inside another box. They want the outsides pristine so they can resell them as new. Most of my other buyers are end users, not resellers, like this one. My items are typically shipped in their or...

Bought a throttle cable with Ebay guarantee fit. Doesn't fit, who pays return

I bought the cable with the Ebay guarantee, it is not the right one. Seller says just return, but shows me paying shipping? I thought Ebay guarantee pays shipping?

Standard shipping option gone

When an item is over a pound, I typically have always chosen "Standard Shipping" so the buyer doesn't see a specific service and expect it to be used. I want to chose the cheapest option once I go in to print the label. Just noticed that standard opt...

Resolved! Got delivered a damaged item with UPS

I bought an item that got damaged during transportation. In my opinion the package was not adequate for how heavy was the item. Very thin box, thin foams. I made pictures of the damaged and the state of package and send to the seller. He told me that...

Shipping options--Help, please

I haven't sold on Ebay for quite a while. I'm confused about shipping options. If I select USPS Ground Advantage, will Ebay calculate exact shipping cost and bill the buyer? Do I have to enter exact weight and dimensions when I list the item? And if ...

Resolved! Global Shipping Program

eBay tells me (twice) that my "Action is needed" regarding shipping of a book (I am the buyer). They seem to need it for "further details on delivery". The package has been shipped, so the information (my birth number): Please have (fødselsnummer) av...

Never mind

Never mind.

Order shows delivered 3 months before ordered. How do I tell eBay?

I have an item which I purchased which now shows as delivered, 3 months before the order date. How do I get attention from eBay?

Resolved! Issue with Received Package - Empty Envelope

I hope this message finds you well. I recently made a purchase on eBay for a pair of shoes . Unfortunately, when the package arrived, it was an empty envelope, and the shoes were missing.If anyone has experienced a similar issue or has advice on how ...

Resolved! Buyer from U.K. can't bid on my auctions! I'm enroll in Ebay international shipping program??

I'm enroll on Ebay international shipping program and a buyer from the U.K. wants to bid on my items. I verify that I ship to the UK and is not on the excluded countries I chose. I also check the listing.These are the screen shots the buyer sent me.O...

EIS

eBay International Shipping seems to be considerably slower than the Global Shipping Program. This parcel sat in their warehouse for 20 days before the DHL international phase of their service.