Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Label Maker

Looking to purchase an economical as well as practical label maker for Ebay occasional shipping. Any recomendations? Or things I should consider?

Shipping 2 shirts in a single package

A buyer bought two t-sirts (same design but two different sizes). For some reason e-Bay made him pay for two separate shipping fees. I would assume that since both shirts are to go to the same buyer and to the same address, I could ship them in a sin...

Buyer provided wrong address, item Returning to Sender, what to do?

Hello everyone, a buyer provided the wrong address for the order and now the item is being returned. I reached out to the buyer and he stated it was his oopsie and provided the correct address. Should I resend the item and provide the new tracking? S...

Problems and Delays with USPS in Georgia

This is the problem we have in Georgia with mail.https://www.fox5atlanta.com/news/usps-mail-delays-postal-workers-speak-out-as-senators-demand-accountability

How to set the shipping address and return address?

When I click on "Account" and then click on "Address", the interface automatically jumps back to the homepage. What's going on with the operation page on eBay? Are you teasing me? Can you hire a better programming team and add a professional human cu...

Buyer asking for my name and address

The buyer is asking for my name & address. The item hasnt even been delivered to the address i have posted to yet. They want me to send them invoice (I'm a private seller) so they can ship item to their country. I sent to the UK address provided on E...

Customer used a mail forwarding service and items arrived damaged

A customer purchased fragile product from me and had me send it to a mail forwarding service that then sent the package to a foreign country. The items arrived damaged and he wants a refund, the package was insured up to 100.00 and the item was sold ...

eBay international shipping delivered the wrong item, how to proceed?

As per the title, we shipped out a small item into the eBay hub a few weeks back. Today I got a message from the buyer with pictures of a completely different item (a Transformer toy). They said the package had two labels on it and it was shipped to ...

Didnt put in correct dimension/weight for Item that sold to International Shipping program

I just sold an item that I had a flat rate for shipping... 6.95. I didn't fill out the dimensions or weight correctly and just put 1 oz and 1 1 1 for the dimension (looking back now that wasn't smart lol). How does this play out with the buyer being ...

Resolved! Buyer asking for return when I don't accept returns

I am confused at what I should do. I sold an Xbox with (read description) in the title. In the description I outlined there was a small hole in the case. The customer paid and I shipped the item. Now he wants a return and cited a defect specifying th...

one shipping charge

Folks, I've been a member for ten years and I still can't get this right. I want to charge $5.50 per shipment, whether they're buying 1 item, 10 different items, 10 of the same item--no matter what. I sell iron on transfers so the weight is 1 ounce p...

Is my seller required to use EBay International shipping service?

Hi, I purchased a bicycle from Italy and I live in Australia. Something I have done many times.The seller - who I have confidence in - is saying he is now having trouble shipping bicycles from Italy using EBay International because there is a limit o...

CPC: 45624171********97 for Canadian post?

Hi! If this correct 18 digits tracking number for Canadian post without letters? the seller says: "That is what ebay provided". Is this ebay global shipping or something else?

Close a dormant ShipSaver account?

I had a ShipSaver account for a now-closed eBay account. I want to close it since I no longer use it. I have been upside down and backwards trying to find any information on ShipSaver on how to close this account, but they do not tell you how!!! They...

USPS didn't deliver the package, but said they did. What do I do as a seller when this happens?

I am so frustrated with ebay help. I don't know how to contact ebay with my problem. Here is what happened. I sent a package to a buyer. USPS said they delivered it to his "Locking mailbox" but the package was too big for his mailbox. They would have...