Shipping

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Held in customs for a week now

HI, this 8th of January I bought two products to seller from Hong Kong, the problem is that it arrived to Madrid (im from spain) the 25th of Juanuary but it has been Held in customs since, almost for a week now. I don't know if this is a common thing...

Ebay do not let me change the shipping address change

Hello, can you help me, I need to change my delivery address but when I edit the delivery address in my Ebay account it does not let me Seve the new address.And if I create a new one, it is not saved with the new address either.always return to the o...

Resolved! Seller provided wrong tracking code

Hi, The tracking code format was “AA0###…” but he typed the 3rd character from the left O(as Orlando) instead of zero. I could find this error in the forwarding agent’s website and messaged him to let him know but he never replied and now the package...

eBay Intl Shipping - Prevents Combined Shipping

I just learned from a buyer that eBay is not combining the weight for listings using eBay International Shipping. eBay should have informed sellers about this limitation when they rolled out this service. This is BIG for international orders. Almost ...

Resolved! EIS multiple purchases question

@stainlessenginecovers @pjcdn2005 @dbfolks166mt Anyone who is familiar with EIS can answer, but paging you 3 b/c I know you have a lot of knowledge about EIS. I combine shipping typically, even when buyers make 2 separate purchases. I just combine th...

Media Mail grayed out

We have sold music books for the last 10 years shipping almost exclusively using Media Mail. Now starting earlier this week Ebay will not let us choose Media mail as an option when shipping. It is grayed out. Is anyone else had this problem?

Seller uses Buyer pays return shipping for new items and used items

I have been charged Twice/ now 3 times despite using the buyer's pay return shipping. Twice for selling used items but I'm very knowledgeable in both areas. 1 item is a 17-year-old product that is known to be used outside on a regular basis, the item...

Do I have to Opt out of Ebay International Standard Delivery before being invited to EIS?

I have two stores that I use Ebay International Standard Delivery on. I would like to change to the new EIS (Ebay International Shipping) Program in both accounts. From what I can tell it will be slightly cheaper for the buyer, and the fact that ebay...

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shipping address change

I want to send a laptop to my nephew. OK

Return Shipping with Payment Dispute

So I had a buyer open & close a return then open a payment dispute through their bank before I had a chance to respond. I was worried they were going to try and keep the item but have now responded that they will ship it back.My question is can I sti...

customer needs to buy 2nd shipping label how do i do that?

A customer purchased items from me and chose a shipping label that was rejected by USPS. The customer needs to pay for another one How do I do this?

Item stalled at Fedex marked as "damaged handling per shipper instructions"

In mid December I sold an item for $159.00 and purchased FedEx shipping through eBay to Forest hill NYThe item never arrived, I ended up refunding my customer. The tracking shows the item is stalled in Malspeth NY as of Jan. 9,2023Notes say "damaged ...

Why do eBay Standard Envelope charges take so much longer than USPS charges to process?

Shipping label charges for USPS hit my balance typically within minutes, occasionally as long as a day after the label is printed. On the other hand, charges for eBay Standard Envelope take days and even weeks to transact. I just had a batch of Stand...