Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

How to turn off buyers paying eBay discounted shipping rates?

I had the message below appear at the top of the page when I went into my SOLD listings. Does anyone know how to turn this feature off? I do not sell a lot and since I live so close to the post office I pay at the counter. My customers are always cha...

Shipment Tracking Late or Erroneous for USPS...

Hi, I started selling on Ebay recently and though I have shipped all packages either same or next day after payment - I have 3 "late penalties" under my selling account - this is despite 0 complaints and a strong history of "fast shipping!" feedback ...

Check your shipping rates

This morning all my calculated shipping was automatically reset to ebay discounted rates. I went in and changed back to standard rates. This is getting beyond annoying now. When they stop taking fees on shipping, I may consider discounted rates.

Item originally sent UPS, free returns, PO Box set up for all returns, where does it go?

I recently enabled free 30 day returns on all of my items and have a theoretical scenario to play out in case it happens down the road... I have it set up to where all of my returns go to my USPS PO Box. But let's say a buyer buys one of my items and...

eBay's International Standard Delivery shipments are getting overcharged.

To preface, at the point of creating labels I ensure to document the exact weight and dimensions of the article to be shipped via eBay International Standard Delivery. This information is documented into my accounting software and reviewed every 4 mo...

Missing tracking and payments on hold

First of all, it's absolutely ridiculous that ebay holds payments on my account that has been active for +11 years, with more than 400 transactions. I'm not very active selling, but very active buying. Recently started selling again, but still, I'm n...

Multiple item shipping issues

Hello. We have some items listed that can be purchased in more than one qty. Ebay has added weight to the shipping cost but does not make my box dimensions bigger. For example: We sold three commercial heat lamps. The weight of the shipping was corre...

Resolved! Fedex Incorrectly Measuring Boxes - Huge Fines

I started selling a product two weeks ago and purchased boxes that fit within the guidelines of the Fedex OneRate service. I received an underpaid label charge on Friday. Upon further investigation, FedEx is mismeasuring the size of these boxes, push...

eBay counted two of my orders as late delivery saying we didn't ship on time however.......

I hope someone can help me. We shipped around 50 packages on April 15th. USPS and our business have an agreement that the carriers always scan in our packages on site. Well the carrier that day didn't just threw our packages into his truck and left (...

Buyer address change

My buyer changed her address long before she made a purchase from me. She was able to see the change on her end but the shipping label reflected her old address. I shipped the item via ebay usps unaware that the address was incorrect and of course it...

How do sellers from Lithuania offer free international shipping on $5 items?

I see a lot of listings for products whose price does not exceed 5 US dollars from sellers from Lithuania. They are big sellers and have a huge feedback. My question is how do they offer free international shipping for many of their products whose pr...

Shipping orders.

Good Morning.When I list my products I always use Ground Advantage for shipping.I received an order and it is marked- BUYER SELECTED FIRST CLASS.??? Ground advantage is basically first class now with the USPS.She paid the amount I had for the shippin...

Shipping

I can’t find a box to fit my it measuring 37x12x12. Buyer paid for USPS priority

Shipping Labels Search is gone

I guess it does not surprise me as it is becoming a daily things at what is going to fail next...So I have an order I needed to track down using the shipping labels manifest, I have a shipping label that I need to match with an order, and nothing is ...

International buyer wants a refund for item over 30 days

I sold an item and sent out within 30 minutes of selling. Since it’s international I sent it to eBay then they inspect and ship it out to Isreal. Before the item was even due to be delivered the customer has wanted a refund. I provided tracking and c...