Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Tracking Updates/Shipments Delivered Tracking Not Updating

New to the selling world with trading cards on eBay. I made a sale using eBay standard shipping envelope with eBay tracking. The shipments estimated delivery date was Aug. 10th to Garnavillo, IA. I noticed tracking hasn't updated since Aug. 8th last ...

FedEx consistently overcharging on shipping labels despite the exact same dimensions and weight

Good Morning! I've been selling on eBay for only about the past two years and it's been quite the experience, given the nightmare of the managed payment system rollout as well as other shipping issues. The latter half of last year i started having se...

delayed shipping

I have a customer who purchased an item today but wants me to wait one month to ship it. How do I do this? Do I wait and print the label later or will this work against my rating as an eBay seller?

Resolved! UPS Worldwide Expedited selected by buyer, eBay shipping page makes EIS the default

@wastingtime101 and other shipping experts, Moderator, could you move this to the "Shipping" forum? Thank you. The title gives the start of the problem. (UPS Worldwide Expedited is an option in the shipping policy I used, see screen shot below.) Out ...

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Tax exemption papers need an address for ebay

I need an address for ebay to put on the tax exempt form for eBay so I don't have to pay taxes on things I buy for reselling for my business. Does anyone know an address I should use? I operate my business out of Tennessee

My cargo has already been delivered to the customer.

My cargo has already been delivered to the customer. When I enter the tracking code of the cargo company, it does not give the correct information, but the goods have arrived to my customer. Order 11-11997-56815. How can you help with this?

usps problem

have dropped mail in local dropbox on mon 08/26 before usps pickup now 08/30 still not registered as received.

Ebay Package Tracking Not Updating With Fedex's Tracking Updates.

Hello, I shipped out a package with Fedex (I used my own label) and Ebay Isn't Updating past "Tracking number provided". It currently has two updates on the Fedex Website. Is this a glitch or should I be concerned and contact EBay when I can?

How to get USPS to Locate a Package for Sent to an Old Address

I recently sold a card and unfortunately ebay likes bury changing the ship from address deep in the menus and I realized that a recent shipment I sent was returned to the Seller me, but at my old address. My hope is that whoever lives there says No L...

Confused about how to get USPS Ground Advantage refund for item broken in transit

Customer received an item that was broken. I have already refunded them but how do I go about getting a refund? Their site is very confusing. Where do I find the form? TIA.

Why doesn't it show package as being delivered?

Hi, I sold an item and the buyer had the item delivered to a reshipper in Miami, FL. The package has been stuck in "In Transit to Next Facility, Arriving Late" and I have an upset buyer. I thought the package might have been lost. However, I went thr...

Don't forget - Monday is Labor Day - post office is closed.

Anything sold Friday doesn't need to ship until Tuesday. Although personally, I make it a point to get it out Saturday just so the buyer gets it as quick as possible. And avoids the "why did it take so long: complaint.

what does it cost

Is USPS priority mail shoe box a fixed price? the drop down menu shows a variable rate?

After paying how long is reasonable to wait for the seller to ship?

I paid for the items, and the seller provided a tracking number. The track did not work for 17 days, and only after I requested a refund. Is this acceptable?

Resolved! Buyer wants refund for undamaged item because of packaging

I could use some advice. I have a buyer requesting a refund for a few items that they purchased from me totaling $6,000. Their complaint is that the items were not packaged properly, though they say that the items appear undamaged - they want to retu...