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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! How best to Refund without return

I sold a pair of never worn vinyl boots that had been in my closet for a long time. Today, I got a message from the buyer that the first time she wore them, the vinyl basically started flaking off. She is being super nice about it, even said in her m...

If your buyers complain about USPS tracking ....

... believe them. It's ALLLLL messed up!! I have a number of incoming packages, some of which were due to arrive today. Tracking isn't happening. Those that are gettintg scanned are not showing up on my Informed Delivery Dashboard. It's a MESS and I ...

After a return, I want to sell it back to buyer

I sold a computer to a buyer and it did not work. He started the refund and it was returned, without some items so I am not ready to grant him a full refund. Within 30 minutes, I was able to get it to work again - a power cable had gotten loose durin...

HELP please, need to change delivery da

Hello guys I ordered something on ebay for my girlfriend as a Xmas gift. estimated delivery is December 26th - January 4th. But seems my girlfriend goes to another town for a week to her family . seller already shipped the item by USPS. tracking is n...

Resolved! New Buyer (account made day of purchase) requests return for bogus reason

The item:https://www.ebay.com/itm/253285821614?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649 The Issue:Buyer is requesting refund for the reason "doesn't seem authentic", which is false. I've sold 100's of these and get them supplied from a scho...

Not allowed to request a refund even if the item received does not match description ???

Unbelievable ... I am a member for more than a decade ... probably two ... have hundreds and hundreds on positive feedbacks as buyer ... buying about 5-10 items per month. Overall feedback score is at 100% for at least 10-15 years. Also sold a few it...

Warning on changing Order cut off time for same business day handling

I have a set cutoff time of 12PM EDT, but some days I just don't want to wait around, so after packing all my orders, I will change the cutoff time to 10AM or 11AM. Well, eBay does not recognize the change, which is stupid. I have gotten a few dings ...

Late Shipment Rate - Max Estimated Delivery Date

Looking over my Late Shipment Rate full report excel spread sheet, I wanna know where ebay get's it's Max estimated delivery date column information.

Buyers Using 'Item Not As Described" for Fit.

Twice recently and three times over the last several months I have had buyers use' item not as described' in the case of a clothing item not fitting. eBay customer service has been helpful in all three cases BUT each time it was handled a different w...

Oredered a projector from ebay retailer select n pay who claimed to be shipping from u.s

Ordered a yg 300 projector from select n pay... took my time and paid extra for it and extra for shipping to get it before Christmas from a u.s retailer... they claimed to be located in atl with only a 3day delivery time with priority mail... there w...

Automated Package Verification

It's been several months since this has been implemented. Does anyone have any experience with adjustments in regards to being credited or debited for over or underweight packages?

Seller scamming Magic Cards. Return Denied.

The seller states that they don't know anything about Magic the Gathering trading cards. The picture was of 8 stacks of cards with a rare ontop of each stack. This gave the illusion that there was a wide variety of cards in the "collection". I receiv...

how long before refund shows up on credit card?

I received an email from eBay on Tuesday 12/19 that the seller has refunded.I paid with credit card linked to my Paypal account. So, far nothing "Pending" showing in my Paypal account.And nothing showing "Pending" on my credit card. How long does it ...

Resolved! When a seller lies....

Hello,I already know about when sellers use false pictures or information on listings, I can of course request a return/refund.My question is related to being lied via a message, when asking specifically about details before buying, because the listi...

Resolved! Need some thoughts on a return process.

Long story Short - Customer opened a does not fit return - no contacting me before hand. I get the request, say sure I will take a return. Fast Forward - nothing has been sent back - the Ebay people keep emailing me telling me I "SHOULD HAVE" receive...