Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Return items

I have an eBay seller account linked to Paypal, where I put products from China. If a customer bought a product and wanted to return it to me, would the product be returned to my personal address at PayPal? Or will be returned to the address exist in...

"Submit for reshipment" - unable to click the actuall button

Hi! I just received an email from Ebay saying that the package for some reason couldnt be deliviered and that I have to fill in the form for reshipment. But the form is corrupt, I can´t click the button saying "Submit for reshipment". I tried Safari ...

Late Christmas delivery

So I shipped a ups ground on Friday. EBay system said estimated delivery 22nd. EBay still says 22nd as estimated delivery. However if you track it at ups, it shows delivery 26th. I shipped a few hours after the order was placed, and told the customer...

buyer says plush was dirty and dingy doesnt reply

I got a notice from ebay the other day about an item the buyer wants a refund--says the plush was dirty and dingy and there was something like dried toothpaste on the back none of this I ever noticed--it still had the tags on since it was just sittin...

USPS Tracking Texts

I've read a number of times on this board about signing up for text message tracking and how that sometimes gets packages moving that are otherwise stuck. Is it possible to do this with international packages as well, more specifically, from China? A...

Apple iPhone 6 - 16GB - Gold (Unlocked) Smartphone

What kind of guarantee do I have? That he will send me money. Return the item back to the seller. Who will pay for money? When I got the thing I paid the money, and now I send it back and I will pay for it is not fairTake action and withdraw money ba...

Shipping and Shipping Labels

I am a seller wanting to list an eight cup set of tea mugs with matching tea platters. I'm going to have to package the tea cups in a separate box from the plattters, yet I'm selling it as a single item on Ebay.My questions is. How do I figure out th...

Mail Carrier not delivering package

On Friday my mail carrier pulled down my driveway turn around and left. I was standing in the drive at the time. Monday I get a package slip in my mailbox I contacted USPS to schedule a redelivery for today. I was standing right next to my mailbox wh...

Resolved! seller is still responsible for return shipping costs, right procedure?

Hi. I have recieved a message from ebay:Hi hr2014_pral,Seller let us know that they can't buy a return shipping label for you to use for Black For SAMSUNG GALAXY J3 LCD J320 J320F SM-J320F Display Touch Screen Digitiz.The seller is still responsible ...

Item I sold has not been marked as delivered yet

I shipped an item on Nov 19th and as of Dec 20th it still has not been marked as delievered. I have not heard anything from the buyer, so I assume it has been delievered but I am not entirely sure. It was shipped from Pa to NJ via Media Mail. Should ...

The person got the item and the money back and ebay told me nothing they can do case was closed?

The buyer made a claim in October 10th about not receiving a product after many times calling ebay and showing proof they still closed my case and made me pay now its December and i went to check on it to see if it was still mailing back to me. The i...

Resolved! Need Advice on reporting a buyer on a return.

Hi,Debating if I should report this buyer, based on minimal evidence. I sold a red sequin top 11/20, perfect for a holiday party. A return was put in 12/2 saying it wasn't for her. I assumed she didn't like it, no problem. I got it back today. Well.....

Item not arrived after 2 months, unable to contact seller; How to proceed?

Hi everybody, So I have a slight problem. I bought a really old Macbook Pro (Late 2006) for the starting bid of $31.03 + US $15.45 shipping. There where a few things that needed fixing, but for the model year and price I considered that an okay deal....

Return requested for wrong item sent!

Hello! I shipped the buyer the wrong book! They opened a return request! I shipped out the correct book with tracking that I posted on the return request to prove and told the buyer to keep the wrong book! I asked the buyer to cancel the return reque...

Buyer requested different shipping address after label was printed

I purchased and printed a shipping label (USPS) for a sold item. I was just about to drop the package at a post office when I got a message from the buyer saying the address on record was an old one, and asked if I could ship it to a different addres...