Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! Help with the return" Item not as described."

Hello! Thanks for the help!I bought a pair of used basketball shoes in a bid, from a seller. The seller did not have any bad reviews. He did have a no-return policy, for any reason though.I had messaged him before bidding, and asked what was wrong wi...

PLEASE EXPERIENCED SELLERS HELP ME! 2 items, 1 invoice, only 1 item received. Return reason??

Do I use missing parts? I thought I would have to address the invoice as a whole as NAD, but it only allows me to do a return because tracking shows delivered. The item that did arrive was fine, and I'd like to keep it. So do I use, missing parts/pie...

Returned SNAD item, USPS attempted delivery twice, item has been returned to sender

I bought a makeup item from a seller that was clearly expired - the shade has changed completely from what it was supposed to look like. I opened an SNAD case and the seller issued a shipping label that they made, not one issued through eBay. They ha...

"Item sent" time is bogus

"Item sent" should only be permitted to be listed after the item is actually in the hands of the courier or postal service. Too many sellers generate the delivery ticket electronically and then the item isn't given to the courier until some time late...

How do you start item not reseived in already open returning case?

Like tittle says. My case is just stuck and cant open different case. I cant send item back because seller dont give label. Paggage was missing items so it is more like iten not reseived case...

Shipping merchandise

I sold 10 items last night around 10pm, I was not able to pack and ship them out the next day. Will my selling status be penalized?

USPS FIRST CLASS SHIPPING NOW UP TO 16 OUNCES HOW TO SHIP SMARTLY

As a seller, in the past if the item you are shipping weighed over 13 ounces you could not ship at first class rates. However USPS now allows you to ship up to 16 ounces (1lb.) using first class.USPS charges $6.45 normal rates for shipping an item th...

Don't use My Hermes - Customer Service Chat Transcript - SR# 1-126889063697

Hi, I'm still awaiting a response from ebay on this debacle. Transcript attached - ref number in subject. To add to the confusion and woeful service provided by my hermes they turned up at the buyers residence and tried to pick up the parcel that had...

Ebay Becomes Fence for Counterfeit Software

I got bit by a counterfeit copy of the software Adobe Acrobat XI Pro. Then I discovered there is a 'crew' of at least 5 criminals selling the same counterfeit software. But the INSANE part was Ebay's response. I made several attempts to report this f...

Flat Rate packages

I have an item I need to ship and I paid for shipping and printed a label for a Flat Rate padded envelope. I am assuming I cannot put that flat rate label on the nondescript padded yellow mailers I normally use. Do I need to go into the P.O. and get ...

returs of money

Dear Mr Sirs I am Fernando Alvarez, from Cali Colombia I am feeling badly treated by customer service of Ebay, due I make a claim , but there was a wrong final desicion Happened that the seller with name "" she is a seller inside of USA, she sold me ...

Shipping to California

I live in Tennessee. Is there away to list items without California residants able to buy? Shipping is ridiculas!!

SHIPPPING price

I wanna buy item it was 55.55 eur +33.90 shiping, (it was whit offfer price option) i ofered 40 eur + shiping. He agreed, so when I push to pay it was 40 Eur for item + 40Eur for shiping. why the shiping price is incresed? No customs or other tax, bo...

I DONT HAVE TO CHANGE THE MONUMENT OF FOLLOW-UP OF A RETURN THAT I MADE ERRONEO

HOLA PONGA EL SIGUIENTE NÚMERO ERRONEO EN UNA DEVOLUCIÓN Y NO CÓMO SE CAMBIAHOLA PONGO EL SIGUIENTE NÚMERO DE ERRONEO EN UNA DEVOLUCIÓN Y NO HAGO LA MODIFICACIÓN HOLA PONGA EL SIGUIENTE NÚMERO ERRONEO EN UNA DEVOLUCIÓN Y NO CÓMO SE CAMBIAHOLA PONGA E...

Sold as for parts or not working, buyer no longer wants item and wishes to return it

Sold an item for parts or not working. Buyer decided they no longer wanted the item because they said it wasn't as described, even though it was clearly sold as for parts or not working. They started the return process, however the return process is ...