Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

UPS tracking status; "processing for delivery" but is scheduled for delivery today?

I was supposed to have a package scheduled for delivery today (was already mentioned when I tracked it online). The last upate it was is that its "processing for delivery" in the nearby UPS in my city. I know it should've been "out for delivery" if i...

Question regarding return.

I was going through an older email adress and noticed the subject was an item I had sold and shipped at the beggining of Dec and delevired on the 11th of Dec. The email was dated on Dec. 25th telling me her daughter opened it and it didn't work. Ther...

shipping dispute - what to do?

I sold several items to a buyer. The package had tracking (9402109699939485030033) and signature confirmation, and it shows that it arrived at their post office a few weeks back and that they failed to pick it up. They claim they went to the post off...

Why does ebay force buyers to purchase return postage?

I have my own Royal Mail account, which is cheaper to use than ebay postage. Everytime I want to return an item because it didn't fit or I've changed my mind, I have no other choice but select purchase of postage from ebay. Is there a way around this...

How would you handle postage if you have to ship in multiple packages ?

Hello,I'm about to start selling here again after many years. But could someone please help me with this possible scenario;If someone buys two or more articles of clothing from me and it's bulky, like a huge knitted poncho , plus a large full length ...

buyer returns item claiming color isn't as pictured.

I recently have had two returns claiming the color was not as pictured. One was a pair of wooden sconces and the other was a vintage dish with flowers painted on it. In both cases I accepted the return which cost me more in postage the items can be r...

Paid by paypal and bank account, what happens if item is returned?

Trying to figure out something. Let's say there is $100 on paypal account and the person is buying an item for $200. The payment is made like that - the system took $100 from the paypal, leaving there nothing, and then $100 from the bank account whic...

Returns

I had a buyer return a cake pan because she said it was not 8" as advertised. She opned a case and added a picture showing the pan was 7 1/2" but she measured from the bottom. Cake pans are always measured on the top and I told her this but ebay deci...

Resolved! Buyer claims Items Broken During Shipment via USPS. How to proceed?

Hi Community, Need your advice again.A Buyer just reported to me that an item was broken during shipping (see attached photos from the eBay Listing). She claims that two of the plates were broken in shipment, but the other two plates, and all 4 glass...

Returns

Hi, A person bought a used item from me. It was like new when I shipped it out and my listing said no returns accepted. The customer started a return saying it doesn't work like she anticipated. She admitted it works, but said that she should have bo...

shipping

usps new IMPB system Ive had to hits with it so far for postage being do and automaticly taken from my acount all because the the label was paid for usps bye wieght and dimensions the box used was a flat rate box but where it sais flat rate had been ...

INAD, Seller refunded, demands item returned on my dime.

New one for me today. Rec'd an item I purchased this afternoon. It was described as "excellent shape, no chips or cracks". However, when I received it it had a pretty apparent and large crack in it. It was not something easy to notice in the photos, ...

Buyer wants refund because item arrived AFTER Xmas?

We sold a doll and shipped it the day after it was paid for (December 15th). Before it was delivered the buyer filed a return request because they wanted it to arrive before Xmas and it hadn't. It was actually delivered the day after. It was shipped ...

Shipping from UK to Chile

Hi all, how long does it take for a large letter to arrive in chile.

Resolved! Help - Bought product from South Korea to Chile

Hello, I bougt Miraculous Ladybug Artbook with FREE MUG Marinette Black Cat Noir Adrien Tikki from orientalchannel. Seller has 99,4% possitive feedback (334 votes). I bought it and seller contacted me saying that to Chile it will take 2 months for th...