Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Shipping Costs Raised..last minute

Hey Ebayers, Im a very observant human who prefers to shop online and is still figuring out the way things work on this website. Sometimes I will search for an item and then find one where the bidding is ending the soonest. I saw an item and clicked ...

return item before refund

Should i return an item (wrong model - not the one listed on ebay) to the seller before i receive the refund ??

Ebay Violations

Ebay has violated my legal rights as an ebay member. I chose the NO RETURN policy which was not protected on ebay. I was unable to use a NEGATIVE feedback against my buyer. Ebay only gave me a POSITIVE choice or I could not use my feedback rights. Eb...

FeddEx Home Delivery rates STILL are incorrect

@Anonymous, alan@ebay, The ebay shipping tool and the label purchase system still are not functioning properly for FedEx Home Delivery, UNLESS ebay negotiated a deal that eliminates the Home Delivery surcharge and the fuel surcharge. I removed FedEx ...

Resolved! Ebay Negotiated shipping discounts

Is anyone else not recieving these negotiated discounts for priority mail yet? I am a top rated seller and am only recieving 5% off, not 24%. I have contacted EBay and they are supposed to be looking in to it.

Resolved! eBay Global Shipping isn't Available to my Customers

I have decided to offer direct international shipping to my customers in most countries. I have excluded a few countries, and have checked the setting to override those exclusions for the global shipping program. However, my customers in those countr...

Top Rated Seller Not Receiving Correct Shipping Discount After 1/21 Postage Rate Increase

I am a Top Rated Seller that saw our USPS Shipping Costs increase with the increase in the postal rates on 1/21/18 Per the memos we received in advance, I was expecting to see our costs drop on average, even though the retail label rate was going up....

USPS Delay Impatient Buyer

I live in Atlanta and shipped an item within 24 hours to Portland via Priority Mail. I underestimated shipping costs and really made net $1.34 on the item. The item is delayed by USPS and the buyer wants a refund today. Can you please tell me what to...

People cannot tell FREE LOCAL PICK UP from FREE SHIPPING?

I have recently had several people buy a LARGE HEAVY item that is marked FREE LOCAL PICK UP and also other areas in the listing noting this will not be shipped. I also have FREE LOCAL PICK UP as an option on a lot of other listings. People just see F...

do I have to refund?

Sold a new sealed dental drill toa licensed dentist. He said he used it and it seized during surgery. I asked him to look into getting it repaired for a partial refund. I sent it new sealed sterile and getting it back used sounds gross.

Ebay refusing to refund return shipping

Back in January I purchased an items from England, a ceramic pocket watch stand. The stand arrived damaged and on 1/30/17 I notified the seller and Ebay.On 2/1/17 eBay sent a message that the seller accepted my return , and I should receive a return ...

Resolved! Can I report the seller? Who is responsible for delayed shipping?

I paid for Expedite shipping (cross country shipping), my package is supposed to be delivered by Feb 15. Howeber, the package arrived 5 days late. I messaged the seller on Feb 16, and asked him if he can speed up the shipment. He kept telling me that...

Shippo is useless

wow shippo is one big fat uselss service. first you have to sign up. WHY? I am already signed up with ebay. This should not be seperate. Secondly if you dont you cant find the customers address.Thirdly once you go throught he process you then have to...

Resolved! Printing eBay Shipping Labels Killed My Cartridges (?) Possible?

Hello All and thanks for reading. This is a tough one to research, as searching "damaged" "malfunctioning" "USPS" "ebay shipping" and "cartridge" brings up issues about returning items or "damaged during shipping". But let me try: I went to print my ...

Please Help My product.

It's my first time shipping stuff, and it has been like a week since my product hasn't moved an inch. It still tells us that it has Unsuccessful Delivery. I just found out yesterday from a tracking site that the item has gone back to the seller becau...