Shipping

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Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

FRAUDULENT ORDERS (AGAIN)

So I spent several hours on the phone with both eBay and Paypal about a rash of fraudlent orders from stolen accounts lately. Did you know that Paypal has absolutley no intention of implementing Prevention measures, and eBay has no intention of commu...

double shipping services (ups mail innovations, fedex smartpost and DHL E-commerce)

As a longtime seller and buyer here on e-bay, what irritates me most is double shipping services (picked up by one company and delivered by USPS) that take 3 - 4 times as long for a buyer to get their item. What I mean by double shipping is using the...

Bulk change shipping time

Is there a way to bulk change the shipping time on 750 listings? Going out of town for a few days and want to extend from nest day to 4 days. Thanks

eBay removing my feedback

I receintly bought something from a seller in Greece who has great feedback. I received a empty package after contacting the seller, the seller made excuses, blamed others and called me a thief! I left the seller feedback saying exactly what the sell...

Buyer returned item but it's not the one I sold him!

Anything I can do here? I sold a portable DVD player to someone. It was brand new in the box, never opened. They claim there is a scratch on the screen so they are returning. I got the item back today and they switched the new one I sold them with a ...

Shipping Costs Raised..last minute

Hey Ebayers, Im a very observant human who prefers to shop online and is still figuring out the way things work on this website. Sometimes I will search for an item and then find one where the bidding is ending the soonest. I saw an item and clicked ...

return item before refund

Should i return an item (wrong model - not the one listed on ebay) to the seller before i receive the refund ??

Ebay Violations

Ebay has violated my legal rights as an ebay member. I chose the NO RETURN policy which was not protected on ebay. I was unable to use a NEGATIVE feedback against my buyer. Ebay only gave me a POSITIVE choice or I could not use my feedback rights. Eb...

FeddEx Home Delivery rates STILL are incorrect

@Anonymous, alan@ebay, The ebay shipping tool and the label purchase system still are not functioning properly for FedEx Home Delivery, UNLESS ebay negotiated a deal that eliminates the Home Delivery surcharge and the fuel surcharge. I removed FedEx ...

Resolved! Ebay Negotiated shipping discounts

Is anyone else not recieving these negotiated discounts for priority mail yet? I am a top rated seller and am only recieving 5% off, not 24%. I have contacted EBay and they are supposed to be looking in to it.

Resolved! eBay Global Shipping isn't Available to my Customers

I have decided to offer direct international shipping to my customers in most countries. I have excluded a few countries, and have checked the setting to override those exclusions for the global shipping program. However, my customers in those countr...

Top Rated Seller Not Receiving Correct Shipping Discount After 1/21 Postage Rate Increase

I am a Top Rated Seller that saw our USPS Shipping Costs increase with the increase in the postal rates on 1/21/18 Per the memos we received in advance, I was expecting to see our costs drop on average, even though the retail label rate was going up....

USPS Delay Impatient Buyer

I live in Atlanta and shipped an item within 24 hours to Portland via Priority Mail. I underestimated shipping costs and really made net $1.34 on the item. The item is delayed by USPS and the buyer wants a refund today. Can you please tell me what to...

People cannot tell FREE LOCAL PICK UP from FREE SHIPPING?

I have recently had several people buy a LARGE HEAVY item that is marked FREE LOCAL PICK UP and also other areas in the listing noting this will not be shipped. I also have FREE LOCAL PICK UP as an option on a lot of other listings. People just see F...

do I have to refund?

Sold a new sealed dental drill toa licensed dentist. He said he used it and it seized during surgery. I asked him to look into getting it repaired for a partial refund. I sent it new sealed sterile and getting it back used sounds gross.