Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Bulk Shipping Tool

I've never had an issue with this before, none of my orders are populating. I'm having to ship things one by one, really frustrating. It started a few days ago, thought it might be my computer but I've tried multiple computers and web browsers. Any h...

Do I have to give Partial refund

I have a question as a new seller on eBay. I sold a toy that arrived to the buyer all in good condition except 2 small figures. This item was a hot item that had 26 bids. The lady that bought it said when it arrived 2 action figures had broke and she...

Resolved! seller refused to refund

Seller refuses to refund me for defective item. I wrote before about some water damage to ipad. He kept saying he didn't get it. I have tracking that says the return was delivered. The seller is being rude, every message I send, he repeats what I wro...

Resolved! Most economical way to ship toilet paper rolls?

I live in a senior community with nearly 200 residents. A while back I read in a blog that selling various items like toilet paper rolls, wine corks, bottle caps, can pop tops, etc., can be profitable. Nearly everyone here is on a limited and fixed i...

Seller wants more money after I paid

I based in US and purchased a jewelry over $1k (almost £900) from a UK seller with a shipping cost of $22 (£16).After my purchase, I asked a few questions about this item (just wanted to make sure it’s authentic because she said there’s no return onc...

International shipping request from buyer?

I just sold an item to someone in Canada who is asking me to put 'personal effects' on the shipping slip. I cannot find any info on this but I'm not comfortable with it. I am assuming they want to bypass extra fees. Can anyone shed some light on this...

Return abuse

What is eBay doing to prevent this?I am now out $40 for round-trip shipping charges because a buyer who knows how to exploit the system claimed an item was "broken" (when it in fact it wasn't). I'd post their username here for other sellers to avoid ...

Item return address is Amazon fullfillment

I bought an item from ebay and received it from Amazon Prime. It was the wrong item, so i filed for a refund. The seller agreed to it the next day and provided the return address as an Amazon Fullfillment Center - which is on the return label that I ...

Unusual selling and shipping situation.

A few weeks ago, an auction that I had listed sold. The buyer pays within a timely manner on a Friday morning. I then go to the PO and have the package sent off. The unusual thing is that l believe the scale at the counter where the postal employee w...

I think I mistake dumb mistakes!!!

This morning I print off two shipping label that's supposed to be sended out to two different buyer. One of the package is a media mail (26) oz and the other one is a first class mail (9oz). I don't know whether I did or not but I swear I accidently ...

Weird Sale

Buyer purchased a item then 1 day after delivery sent a message that item would not fit.We responded no problem you will get a return label in the next hour or so.Label sentWaited a few days and got the following message: Tried item and it broke. Now...

local pick up

buyer made an offer and requested local pick up. I accepted and he paid with paypal. Now ebay is asking me to ship - how do I handle this? There is no option for picked up.

Buyer refused shipment

Buyer purhcased an item that weighed 300 lbs. It was shipped LTL freight but the buyer refused the item (buyers remorse). They then filed a claim as "item not as described". Item was returned and I was charged double freight changes, penalities, and ...

Is ebay killing international sales by jacking up postage costs?

I'm in the UK, buying jackets from the US which weigh 1.7 kg. Ths shipping varies from $26 to $65. This kind of thing has been happening a lot since the Global Shipping Program started. Sellers have no idea why the postage varies so much - ebay and P...

Buyer returned 7 custom items without return authorization or communication, wants more exp items.

I have a new buyer (three weeks on Ebay) that bought 10 custom sewn items. She chose size and fabric from size charts provided. I was surprised to find that she returned 7 of the items without a return authorization or any communication. She paid shi...