Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Can a buyer open a 2nd return request if they miss the first return window?

I, like many, have 60 day, free returns. Since I've added this return policy, I've had very few returns. All my returns requests have been "Doesn't fit" (I seel clothes). Over the last 2 months, I've had 5 return requests stating item doesn't fit. Wi...

Seller is accusing me of damaging returned item

Recently I purchased a rather expensive trading card for a card game I play competitively (Yu-Gi-Oh! Trading Card Game) . The card was being sold as Near Mint condition, however when the card arrived it was clearly damaged. I immediately open a reque...

trying to find out how many stamps to use to send small item in letter ?

i just sold an item, which is a small vintage star wars rifle weapon, and i was going to send it in a standard size letter, and i taped it between two small squares of thin cardboard, and it feels really light, it feels almost as light as just a lett...

INVALID SHIPPING ADDRESS...WHY DOES THIS KEEP HAPPENING?

I've been selling since 2001 and I occasionally ship an item to another country and when I go to print my shipping label, ebay's system tells me that the shipping address is "invalid." This problem only occurs once in a while but I don't understand w...

Resolved! what are the cheapest shipping methods?

Does anybody know of a very cheap way to ship items? Obviously there are ways I am not aware of. How can somebody sell a t-shirt or something for $2 and offer free shipping?

I'm So Conflicted...Any Advice?

Hi All,*8/22: buyer messaged me complaining she was very displeased with a dress I sold. She said it was listed as NWT but the dress she received was used. *8/22: as I was reponding to her message explaining the listing clearly stated Pre-Owned & to ...

My selling shipments marked as "Delivered- PO Box" via tracking. Same day and to my local PO. Help?

Hello, I dropped off a number of packages at the post office yesterday. Today, I received a message from a buyer showing the package has been delivered to the same post office where they were originally scanned in. All my orders from that day are sho...

Opened a return/refund and now what?

I am not a seller, I am a buyer and as I am aware that the ebay rules are a little unbalanced for buyers and sellers, I try to be fair. I usually buy used items and with that I usually do take the grain of salt and am happy with it but I received an ...

Wrong item delivered

Firstly, apologies if this is in the wrong area but I need advice. I don't use ebay alot (this is my first item bought on ebay). It wasn't what I paid for and it was damaged when checked (Screen issues and battery not charging). It also had someones ...

paypal seller protection for INR when a buyer provides an incomplete address?

Can anyone tell me or point me in the right direction for paypal's policy for an INR when the buyer provides an incomplete address? I had a case opened and closed on PayPal today within 11 minutes, all automated of course. Buyer claimed INR, which is...

Buyer has not received package after 23 days (USPS 1st class package with tracking)

Hi, I sent an item via USPS 1st class package with tracking on Aug 7. It's been 23 days, and the last tracking of it is on August 10 ("In Transit"). I went to the post office to ask about it, but they said they were too busy and gave me a phone numbe...

Seller lied about shipping location

on 8/23 I made a purchase for a 4k action camera from a seller who listed the item in Rowland Heights, CA. I only purchased the item from this seller because I also live in CA, and should arrive in a timely manner. The fedex tracking number said that...

How to get eBay shipping rates when reshipping item damaged in transit?

How do I get the eBay shipping rates if I want to reship a new identical item to the buyer without requiring a return? The item was damaged in transit likely due to poor packaging. The customer was nice enough to contact me and I want to reship a new...

Resolved! Question about shipping and box limitations

I have a question regarding packaging for USPS shipping and what they allow in shipping. If I use a box that has another company name on it or lettering that says fragile in white on the sides, will I be charged extra for fragile services or can it b...

Can't Print Shipping Label

I've been trying all day to print a shipping label for a fixed price listing I sold but it won't go through. I get the page where I fill out all of the shipping details like weight and mailing date then I go to the PayPal login page and then click to...