Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Seller 5 days past stated handling time, still hasn't shipped, and said as much

We are still barely within the shipping period that is estimated (but it was a 2 week shipping period. . . . ), and I still want the item, but the seller is very uncommunicative except in the beginning when he asked me to resubmit my offer so he coul...

Stolen Package

I have a package that i shipped from the US to Brazil. The tracking for the Brazil PO shows tracking updates to Rio but then states that package was stolen. Will Ebay/Paypal force me to refund? i have no control once i tender the package to the PO an...

Does anyone ship with Global Shipping anymore?

I have been offering the Ebay Global Shipping program since it was a pilot program years ago. I just realized that I haven't shipped anything using the GSP for maybe going on a year. I like having the option over USPS shipping since once an item gets...

Resolved! Seller gave undeliverable address for a return

I received the package back as undeliverable after doing an official return request and shipping it out USPS with the Ebay generated label. I went to Google Maps and sure enough the address doesn't exist. On the "return steps" it shows the seller/pac...

Suggestions on controlling increasing shipping costs

I have been selling on eBay for about 18 months. Our standard policys are free shipping and 30-day return (not free). We also participate in the Global Shipping Program. Recently we went from about 250 items to about 725 items and are experiencing gr...

Fraudulent returns, no help from eBay

I have been selling on eBay for 17 years and specialize in used auto parts, mainly control modules and engine computers. Lately, I have had 2 buyers claim the computers they received were defective. Since I offer a 30-day warranty, I had no choice bu...

Buyer wrote note when paying saying that item he bought is a gift for his sister ...

Just sold something and buyer paid promptly. When he paid, the buyer added a note saying the item is a gift for his sis, whose address is different than his (though the shipping address of the sis has "confirmed" next to it on the message from Paypal...

Resolved! Buyer Initiated a Refund Request for a Damaged Poster

Hello Everyone....need some help, I recently sold a poster to a buyer, and today I received a notice claiming that the poster is damaged and that they're requesting a refund. 1) I don't offer refunds as I have stated in my listing (but I'm assuming t...

Returning unused item for refund(item never left depot/return to sender )

Hello i previously purchased an item and I was unhappy with the item scale of the delivery so I requested the item to be sent back to the seller/send directly with yodel. They are sending it back and I have checked the tracking number to confirm this...

Been trying to void a shipping label for two days... Not a newbie here

I know perfectly well how to void a shipping label on eBay. Been at it for two days now. Printed label at 9am, at 9:05am - tried to void it. No-go (see screenshot.) Tried a couple of hours later. Nah. Rebooted computer, empted cache, blah blah blah. ...

USPS vs FedEx vs UPS - cheapest option for shipping this package

I have to ship a package 45.00lbs - 53 in x 18 in x 4 in from zip code 92394 to 07647.eBay calculated shipping amount of $96.38 for USPS Priority Mail and FedEx $58.25. My questions: 1-Is there any Fedex fuel surcharg for this shipping? 2-USPS, FedEx...

Tracking not updating

Just wondering if anyone else is having issues with their tracking info not being updated on ebay. I've got one that shows as being delivered 8/24 on the USPS site, but still showing in transit with the latest update being on 8/23 on ebay. Also have ...

Package Return to Seller - next step?

I've read some past discussions on this topic but they seem dated and want to make sure I'm current on policies. Here's the situation: Sold item (just under $100). Smoothe transaction. Timely payment. Quickly shipped. Tracking data entered. Followed ...

Bought a 1 year warranty and can’t return now?

I bought a power steering pump and it’s not for the car it said it was going to be for. I bought a 1-year warranty for it as well and now when i go to return it, it won’t even pop up in my buy history? Someone please help

Cannot purchase international shipping because eBay times out ("We are retrieving information. ...)

Hello, I recently received an international order and the buyer wants direct shipping (not GSP). Normally this is quite easy for me to do, but for some reason eBay's system keeps timing out at the final step. I confirm the address and package size/we...