Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Global shipping program experiences

As just got quite a hassle with a package from UK to Finland, have to share my experiences. Also the postal office's employee told that there has been recently quite much issues as part of the ebay packages are sent back as the recipients/buyers don'...

Items Returned as Undeliverable by USPS - unclaimed and refused

I just had two packages returned to me after months of them being sent out. Both were sent priority mail and both were sent to a PO Box. One was sent in May and one was sent in June. Buyer paid for postage however one package exceeded the postage she...

no he recibido un producto , y no me me hacen un reembolso

Tengo problema para que me realicen reembolso de dos compras de un mismo vendedor, al tratar de realizarlo por medio de atencion al cliente, me aparece el siguiente mensaje: No pudimos encontrar ningún artículo que coincida con tu búsqueda. Vuelve a ...

Ebay shipping labels now being paid from my Paypal?

Just printed a label for USPS and usually the amount goes on my Ebay account. This time I was sent to my Paypal account from which it got paid. Is this something new?

Losing money because of return...options

Customer bought 3 shirts off of me and just contacted me last night that XL does not fit and they need 2XL. So they applied for a return. So I told them since they messed up that they need to pay for shipping and also need to pay me again to ship the...

Scam

Hello to everyone.I'm a seller with well established account (>13 years, >1500 - 100% positive feedback), I have a customer (registered <1 year ago, feedback score 3) from Japan who bought an expensive brand new guitar processor for $3000 (listed "as...

Resolved! Buyer chose, "item does not match description or photos" but states "I did not expect this color"

I have discovered my return setting were changed to automatically accept returns when I was switched to the new seller hub! So a buyer returned a dress using "item does not match description or photos" and in comments she states that "I did not expec...

me siento robado

nunca me llego lo que pague, es una estafa esta forma de compra

Calculated & Free vs Flat & Free shipping

I've never been able to get a definitive answer on this and have heard it go either way, but is there any difference between choosing Flat with Free shipping versus choosing Calculated with Free shipping? I've heard Google search favors one, I've hea...

Shipped new item to buyer, no tracking information to show in ebay.

Customer want to change new item. We print shipping label in ebay and ship new item out 3 days . Ebay system no tracking information to show. But USPS.COM has its tracking information. who has same problem? If it still no tracking information to show...

Congratulations eBay, you've rewarded a scammer

Buyer claims there was a technical problem with the product and opened a refund case, and he used delaying tactics to prolong the case. I offered some suggestions, and he leaves with a vague message "I'll try to play it and see". So I waited. After a...

WHAT IS WRONG WITH EBAY

Hi1st item i sell.the buyer emails to send him a larger sizeto do favor - i not cancel sale.i ask where i buy this to send him item in larger size.i sell the shirt i have on an app. No problem no ebay trick.the buyer open case after 3 business days i...

eBAY JUMPS THE SHARK ON 2 DAYS TO REFUND A RETURN!

Buyer asks for return due to fit, I approved, she mailed package & I received notification from eBay of shipment. Package delivered 8/31, eBay notice of delivery dated 8/31 at 11:01pm. Also received "standard message" stating if you do not refund by ...

Why am I being forced to provide

Trinton@ebay.com Why am I being forced to provide a shipping label and tracking on a listing that is local pickup only? Does this mean I will end up with multiple defects now because your system is requiring this? I have 10 of these available

What is this? Need signed-for foreign shipments with tracking?

I just noticed this. Can you give me a link to the eBay policy. Thanks. "DUE TO NEW EBAY GUIDELINES ALL INLAND AND OVERSEAS PARCELS WILL OFFER A 'SIGNED FOR' SERVICE WITH TRACKING NUMBER .. ANY ITEM OR COMBINED SHIPPING ITEMS WITH A VALUE OF £20 OR A...