Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Simple question on delivery dates/ tracking information, thank you!!

Hey everyone, I just have a simple question on delivery dates/ tracking information I just joined ebay not too long ago and i recently placed an order for an iphone part (water accident on my end) Upon viewing "my orders" it states that delivery woul...

Dear Buyer: Sorry, eBay's fault again

100% Money back Guarantee for Buyers!! WOOT!!... wait... something is not right... Seller sends out a package using carrier service. tracking shows item is "out for delivery". package does not get "delivered". package is now "Lost". Buyer gets there ...

New shipping label set-up....

Welp! I woke up this morning and BLAZAM!! ....everything had changed. Yet again tiny demons have come to plague me in the night. Being almost 49 years old I'm not the most computer savvy person as it is, so when things go getting changed around AGAIN...

Resolved! Fedex Office (store) tracking

For the past several months, when I drop off a pkg at a Fedex store (2 different ones), the tracking never reflects this. I drop off in early morning but tracking shows it was picked up in another city (their depot which is about 10 miles away) late ...

Of these 3 services, which one is the worst?

Fedex SmartpostUPS InnovationsDHL eCommerceI've had poor experience with all 3 but I think the prize has to go to DHL for slowest.I would NEVER subject my buyer to any of them. Curious what your experiences have been.

Resolved! Returning multiple items to same seller on same purchase

I'm having trouble finding a straight answer that makes sense -- hope the Community can help me out!I bought five items of clothing from the same seller on one transaction, and I need to return three. But when I choose "Return Item" in the drop-down ...

How do you get a refund for fraudulent ads?

I made and purchase and EBay deleted the item and now does not recognize the item purchased so I can't get my money back. What can I do?

Procedure for returning defective item sent to me via regular mail without tracking

I purchased a cheap ($2 with free shipping!) craft item that the seller sent via regular mail, in an envelope with one stamp. However, it's unusable, as there are little snags on one edge and that wasn't in the description. I sent the seller a photo ...

Seller says I'm responsible for damaged shipping

I'm new to ebay but read everything thoroughly, and I'm looking for confirmation on the ebay guarantee. My purchase arrived broken and damaged due to lack of padding in shipping. I started a return, sent photos. Seller responded immediately saying on...

Shipping Glitch

I have talked with two representatives about this problem and was told that it is a glitch and will be fixed, however, it hasn't been fixed and every time I call, I have to explain the whole problem all over again. Here it is. I am using calculated s...

shipping asking for dimensions ?

So, I hope this is not one of eBay's "improvements". Just shipped two items and I was required to enter dimenstions. Never had that before. I've been doing this long enough to know when I need to declair the dimensions of a box. I certainly hope this...

Buyer requests shipping an item using their personal fedex acct. Any seller protection?

I have a customer who wants shipping on a no shipping aution. They are handling all the logistics with the exception of me dropping the unpackaged item at fedex. Do I bear any liability as far as damage in transit, snad etc? Can they leave neg feedba...

Return advice needed for computer, suspects abuse or part switching

Hi All, received a return request for the first time and need help on how to proceed. I sold a laptop that was described as fully working and in excellent condition. I am a certified Apple technician and personally used this machine for 2 weeks is 10...

Dimensions Required on USPS Bulk Shipping

Has anybody experienced the bulk shipping on ebay to require dimensions now for Priority shipments in order to print those labels? We just noticed it started happening today. Yet another obstacle running an e-commerce business on this platform that t...

Resolved! Can I refuse a package if the package arrived late and it’s the seller’s fault?

Hi. I bought an item worth $300 which was scheduled to arrive on the 29th of June, however it was still not shipped by the 30th of June. I contacted the seller and they told me it will arrive in 14 days via ground shipping. I decided to open an “item...