Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Fed-ex shipping claims follow-up location?

I am looking for a short cut or link so that I can monitor my claims to Fed-ex shipping insurance. I have started the claim process on several, but found no way to follow up results. I get a message that Ebay does not have that info...but surely ther...

Moral Dilemma- Return Advice Needed Quickly

OK...what should I do? Last Saturday I bought a used Chromebook (BIN, offer accepted). The terms were 14 day returns accepted and the unit was $60 plus $15 shipping. So, it came in in good physical shape but with 2 issues. The big one was that it was...

Buying Goods from Venezuela to USA. How much are the customs duty, tax and etc?

To those who resides in California, USA, anyone of you who tried to buy items from Venezuela? My item will be came from there and ship to my address in California, USA. How much are the custom's duty, tax and etc when it arrived to US? The item is mu...

New fangled UPS Savings Program for eBay sellers is a nightmare

Is anybody else having trouble with the new method of shipping via UPS? It used to be simple to create a shipment and print a label. Now I have to go the UPS website, create an account, click through a dozen I Agree pages, enter my parcel information...

Post office says it doesn't have the tracking number yet

I printed a label to return a label to a seller today. I had to enter the shipping numbers, EBAY accepted the number and said it was shipping but the post office has still not scaned those numbers would the have accepted a invalid tracking nunber and...

How do I as a seller submit an appeal for a return?

I am the seller, I have a decent amount of items listed right now. Ebay has stood behind me up until lately on returns. I list very straight forward, but lately I have had a handful of buyers say that my item is not as described and because they have...

Buyer Says not Everything was in box

Hi, A buyer I recently sold a computer monitor to said that not everything was in the box that I sent him. I believe he is trying to scam me, and I am worried. What I sent him had three pieces: the computer monitor, the detachable stand for it, and t...

Seller change his promise and name and item price and refund wont cover return

SELLER CHANGE HIS WORD AND ADDRESS AND NAME I have an issue with seller ..and i dont know how ebay can help HE PROMISE TO PAY 70% OF THE ITEM PRICE AND KEEP THE BROKEN ITEM !! NO MONEY RECIEVEDI GOT THE ITEM FROM CALIFORNIA AND HE ASK ME TO SEND BACK...

Resolved! Need option to display eBay Shipping discounted rates in listings

To keep my shipping charges low I display the USPS Parcel Select rate but always ship priority since the priority rate with the eBay discount is usually in the vicinity of the Parcel Select rate. I would like to take part in the guaranteed delivery p...

damage to package contents - request Seller to return to sender while still on route?

HelloI need help regards to my orderI was tracking an ebay item - UPSDuring the track it statedthat merchandise missingor Damage to package contents was reported.We will notify the sender.I contacted the seller andshowed a screenshot of the tracking....

Resolved! Charged set price to ship 40 separate items. Only can print 1 label

So I had a bulk listing. Buyer purchased 40 items. Each weighing 12 pounds. Negotiated shipping cost of $400.00 to ship 40 seperate boxes in medium flat rate boxes at a discounted price of $10.00 per box x 40 boxes equaling $400.00. Buyer made the pu...

Can't open "RETURN" procedure

Hi,my account is created and I'm using it outside US. I won auction in the US and seller sent me item to US adress. Than I received it but it's defective and I want to return it. Seller provides 30-day returns and asked me to open return procedure fr...

Resolved! Cannot get shipping quote of item

Hello: Not sure were to post this problem. When I want to see what shipping to my location is, and I click onShipping & payments tab, I enter my country and Post Code, to see what teh shipping will be BUTit returns me back to the main page I was on.....

Fedex Ground and eBays actual cost calculator udercharing by significant margins + other charge???

Hello, I searched a number of discussions, most are way outdated and therfore no longer relevant. If this post is deleted it will be posted to reddit (stop censorship). The other week I lost out (a small sum) on shipping through fedex ground because ...

WOW no love for the seller

I sold an item did not misrepresent the item the buyer gets it and is upset with it. OK I tried to work it out, he proceeds to send emails through ebay telling me he is leaving negative feedback if I do not take it back, then even if I do take it bac...