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Forum Posts
Ebay Changing Handling Times
I have all of my items on One Day Handling. When I sold an item on Saturday, June 1, 2018 Ebay says I need to ship by June 8th. The delivery in my own zip code is June 12th. I have called for assistance several times and Ebay staff keep saying Ebay i...
open closed case in Resolution Center
Resolution Center closed my case with only refunding a part of the amount.Is there any way to reopen a case, or to contact ebay about a closed case?
Cancellation request after shipping is paid but before 1 hour is past
I had a buyer pay for an item, then I packed it up and printed a shipping label after which the buyer put in a return request. At this point one hour had not past since the purchase was made. It seems the only option through eBay is to have the buyer...
Return Labels are on Us Promotion
What is the Promotion?Invited sellers (“Sellers”) who activate the offer and update existing or create listings to allow for free 30-day returns (seller pays return shipping with no restocking fees) will be eligible to have eBay pay return shipping c...
Buyer wants to return an item, but it says I have to pay for shipping
A buyer is claiming an item is "defective" because I did not include a "manual" No where in the description or title of the listing was there any mention of a manual. I put the listing up and accepted returns(under condition that buyer pays shipping)...
Buyer Opened Damaged Missing parts Case
I was wondering if anyone had a solution for my dilemma. I had a buyer open a damaged missing parts on a makeup palette and lip gloss that I mailed out to her USPS first class. USPS marked the items as delivered on Saturday, but the buyer said that t...
Buyer wants to change shipping address after paying through PayPal
This afternoon, someone purchased one of my items using PayPal then used Contact Seller to request that I ship to a different address in the same metro area. Using a burner account here to protect buyer's privacy. I understand that eBay will protect ...
Sold $1100 item through Global Shipping Program, item delivered, Russian buyer chargeback with bank
In Feburary, I sold a $1,099 computer graphics card (MSI GTX 1080TI) through the global shipping program to a buyer in Russia. Tracking info shows it was delivered. Buyer claims the box was "empty" and opens a dispute with eBay. eBay first and then P...
International Return Policy when Using Business Policies
How can we (or do we not yet have the ability to) use the new eBay feature to set up a distinct international return policy different from domestic returns when we are using the eBay Business Policies feature rather than setting the policy with each ...
30 day free returns or leave...
I sat throught the webinar today, basically welcome to Amazon, should you choose not to accept 30 day free returns, good luck with your endeavors with Bonanza, Spotify, who we want to be Amazon, etc...basically they told people accept it or leave. Wi...
TRS free returns for international?
Wondering how this works with international shipments. Do we have to foot the return shipping for anything outside the USA? The new free returns thing just started yesterday and there’s nothing in the update that specifically says anything about it.....
Just venting about once again getting screwed by eBay.
I have a 14 day return, but we all know that does not matter. After 21 days a buyer wanted to return an item, he claimed it was not working. I sell appliance parts and I own my own allpliance business. The motor he bought was fully functional and tes...
Resolved! With Free Returns what should I do with my build your own bundle listing Suggestions?
Ok this is a tough one. We've had a popular listing for a long time. It lets people build a bundle for different waterbed mattresses and they can add things like liners, heaters, and mattress pads. All of these mattresses come in different sized boxe...
AMAZING HOW EBAY CHARGES SELLERS FOR ITEMS THAT DON'T SHOW UP IN FOREIGN COUNTRIES
Is there any way to track an item small item shipped first class, or even USPS Priority overseas? For the most part, NO, that option is not included.But when an item, sent to an address overseas *supposedly* doesn't show up, Ebay sides with the buyer...
USPS added weight because of measurements the charged me for underpayment!
Has anyone else heard of this? I weighed my item put in the measurments then printed out the label, which measurements don't print on, and I paid $20 for shipping!USPS then stated I underpaid and charged me another $18.56! Then they decline all of my...
