Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Be aware with this seller

I will never buy or sell items using eBay. Be aware with this seller. This seller sold me two items for my kids and the delivery was never done. He had to have an insurance for that. I didn’t want a refund, I only request the activation of the insura...

Wrong SELLER shipping address?

There are a lot of posts about buyers using the wrong address. I just moved 4 states away and had one listing from my previous address.The item sold and I paid for postage, discovering my error when my shipping label printed.... What now?Can I cancel...

Shipping label without using eBay carrier

Hiis there any workaround or any software that allows to print shipping labels without using eBay carriers like USPS etc..we are from Greece and don’t have USPS or any other carrier that eBay uses. We proceed about 50 order per day and is very hard t...

Let's Talk about eBay's New Return Policies Moving to a New Standard

The view eBay is simply moving to the Industry Standard about Returns This is a view that many, especially inside eBay share. It has been expressed by CS reponses lately from return problems that have caused me to call customer service at eBay. I am ...

How to make to appear my number in shipping address.

Hello, I have a big number of Buys on ebay, so I create a unique number for each transaction that looks like IC002345MAN, it's easier for me after to track the item in the system, I add usually the number in the shipping address when I make the payme...

Resolved! Seller doesn't ship and doesn't communicate - What can I do?

Hello friends, I usually have very positive buying experiences on eBay. However my recent purchase has given me some trouble. I have paid for an item on 8/7/18. It has not yet shipped. I have tried contacting the seller and there was no response. Now...

Customer wants a refund

I shipped the item, via USPS and now the customer says they didn’t get the item. 1. Do I issue a refund?2. What can the customer do to me?3. How do I avoid this situation?

Resolved! How to take a refund

Hi to ebay community . I bought a phone from a seller where it was new and sealed. I asked him to tell me if it is unlocked and he said yes.. So it came in its box but it was sim locked. He told me that he will fix it but after 5 days nothing changed...

Seller update: eBay wont release funds until tracking is uploaded?

Based on the new seller update, tracking uploads thru UPS, USPs or FedEx are required before funds will be released.

Buyer says item wasn't as listed & wants a refund but refuses to return the books

I sold a set of 3 hardback ex-library books a month ago, and I just received the following message. I don't offer returns, unless, of course the item is damaged or not as claimed. Even if I did offer returns, does she have the right to refuse returni...

shipping calculator

Has anyone else had problems with the shipping calculator not working to calc for purchases ? I don't want to get burned on $50 shipping charges on a five dollar item the size of a golf ball. Even though I would like to bid on some items I don't if t...

What will Ebay do with LOCAL PICKUPs with new tracking requirements for 2018 Fall Update?

I'm just curious, what does Ebay plan to do with regards to LOCAL PICKUPs with the 2018 Seller Update.Since no tracking being uploaded equals Ebay not siding/protecting Seller with any SNADS that may occur.I ask because I just had a recent pickup for...

5 star shipping

How does a seller get automatic 5 star shipping? I just way overpaid on shipping on a recent purchase and I don't even have the option to give 3 stars? I don't think I've ever noticed this before, or maybe I just usually automatically give 5 stars?

Scammed?

Hello! So i paid for an item and the next day or sooner the seller just.. It gave me a notification that the seller is away or on vacation? And they won't reply to my message, when i try to get ebay to step in, it says that the item is on my way but ...

Tracking a return

How long does it take for tracking to show up in a return status? I shipped with an ebay label and am not seeing my return listed after 24 hours. I dropped it at the post office?