Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

My order

I ordered from eBay since 9 September 2018 and I didn’t receive anything I ordered 2 coffe (99$) and (119$) both from the same seller tried several times to contact the seller with no response please check and inform thank you

All returns now accepted automatically? Please explain new policy.

So I have had a few returns now and it seems even though they have been returns similar to item not as described they are automatically accepted. So what is the deal with returns now, when am I being charged for the return shipping label and when are...

How to approach GSP Returns for "item not as described"

Hi, I recently sold a large item to a buyer located in Quebec, Canada using GSP program. It sold around $100. The dimensions are: Packaged Depth (in) 6.00Packaged Gross Weight (lb) 45Packaged Height (in) 91.00Packaged Width (in) 6.00 Once the item wa...

Resolved! Buyer claiming they did not receive item over 2 months later

So I got a notice that a buyer opened a request for a refund on a $270 Dyson hot/cold fan that the buyer says they didn't receive. This item was shipped on August 21. The tracking shows that it was delivered on August 24. I did not ask for a signatur...

Return shipping to China not reimbursed

I bought an item from a vendor from China, which wasn't as described so I returned it when they only offered a refund of 50% of my purchase price. I can't track the item after it left US soil and they claim they haven't received it although I sent it...

Shipping costs scam!

eBay money back guarantee my foot!!I paid for shipping and import duties when I placed my order and then was asked to pay again, nearly a $100 more for shipping and import duties, once it arrived. No amount of negotiation has returned my money. Never...

Listing removed click and collect

I have paid and got confirmation from the seller my item has been shipped but eBay have removed the listing. Will this affect my click and collect. I suspect that when my item is received at the collection point it willbe invalid and not send me tbe ...

Resolved! Buyer wants different shipping than advertised

I'm not sure how to handle this. The buyer purchased a gaming device as well as games, chargers, cases. She won auction. I boxed the items and it was listed as calculated shipping. The box was heavy and on the larger size. Now she is telling me that ...

Item not received. Very bizarre/confusing story.

I had 3 orders from the same seller in China. October 4th: Order #1 for 4 items.October 5th: Order #2 for 4 items.October 7th: Order #3 for 12 items. Orders #1 and #2 were packed and shipped together and arrived on October 20th. Order #3 had not arri...

Seller wants return and lying about damage to item

I sold a smart watch, buyer received it 2 days ago and now wants to return it for cosmetic damage. My listing stated no scratches and had a picture. He is now stating when he opened it it was scratched, even though it was delivered 2 days prior to th...

Resolved! Dishonest seller charged for Priority but shipped First Class

I am currently dealing with a suspicious-acting seller who will not give me a tracking number for my item. It was never marked as shipped. All he/she did was tell me the day that he says he shipped it. I was charged for Expedited Shipping (Priority) ...

Ebay incompétence screwed me over

Ebay resolution center told me over the phone and sent me an email to refund the customer. They said that they would not release the funds until the buyer attached a tracking number. So then I approved the return funds and ebay gave the buyer the fun...

Shipping to Canada

Just a note to all those international sellers who still are willing to risk shipping to Canada--a First World Nation with Third World Postal service (throw in incredibly slow customs processing as well). There currently are labour actions in the for...

International shipping GSP flat rate

Hi,I have not listed anything for sale in a while and I want to offer international sales through GSP. However, in my listings I have selected to use flat rate shipping (most of my items are small clothing articles and can go first class- in USA). I ...

Removing My Address From Invoice Packing Slip

Hi, I have been selling items on ebay for years but recentley the invoice I print out for the buyer now includes my address as well. Is there someway to remove my address from the "Address labels and invoice/packing slip" as its interfers with A4 int...