Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Buyers who lie to force a return

I sold a machine and the buyer opened a return request, saying it didn't work. I don't accept returns, but I tried to help him with understanding how to operate the product. He opened a 'not as described' case. He then told me he had a technician exa...

How to refund only shipping charges

Recently issued a refund to a customer, they said item was damaged when delivered. So I asked for a picture. The buyer didn't send me a picture, they paid the postage and returned item for refund. I told the buyer if item came back to me damaged, I w...

Anybody Else Feel that Abuse of Ebay's Buyer Protection has Become Rampant?

Seems like within the past year or so I keep encountering buyers who receive an item (I mostly sell musical instruments), they keep the item for a couple of weeks and then just before the 2-week return period is up, they file a bogus complaint saying...

Resolved! Bought shipping, but since its perfume it has to be ground shipping, how to cancel & redo shipping?

A few hours ago, on ebay via my paypal funds, I purchased first class shipping because I mistakenly thought it was ground shipping which is required of perfumes sent through USPS, but apperently I need ground shipping, and I can't find a way to cance...

Overcharge by Fed Ex on package!

Hello! I was wondering if anyone would be able to help me with an issue i recently had regarding a FEd EX ground shipment and being overcharged for that package on my monthly statement. I shipped out a Keurig 2.0 K425 Cofee Maker in a 12 x 12 X 15 si...

problems with new label printing system

I am very dissatisfied with the new label printing system and have switched back to the old system that works much better but I realize eBay sometimes decides we can no longer use The older system. I hope that's not the case here. Aside from not bein...

Combined Shipping

I use combined shipping and almost ALWAYS it is calculated incorrectly. Today i sold an item that customer purchased 2 of. The individual item weight is 9oz so the combined weight is 18oz (1lb 2oz). The listing is setup with first class mail because ...

Help! I think I got scammed. What do I do next?!

I realize how dumb it is to buy pearls online, but the seller seemed like a legit seller & the pictures also seemed legit so I splurged on some Mikimoto pearls. However when I received them, they were not the lustrous, amazing pearls pictured on the ...

Sending Buyers Shipping Info Emails ...

I've noticed that when I print out my shipping labels I get a message from eBay that my buyer has been notified of shipping info. Today, I was verifying my shipping preferences. I noticed I have never clicked "send buyer shipping email." Do they get ...

Return Shipping Confusion

Hi, I was sold a product not as advertised, it listed dimensions and arrived with completely different dimensions. I have taken photos showing the measurements so there is irrefutable proof the item is not as advertised. The seller has reluctantly ag...

Discussion of 30 Day Return Policy for Seller of Live Bonsai Trees or other live or perishables

I sell live Bonsai Trees. I gave up power seller status back when eBay added requirements for 1 day shipping and other insanities. I am starting a thread in the hope to get a a discussion started among other Bonsai sellers, seller of other live plant...

Ebay india-Customer Care Experience

Hi, I have raised Claim ID : 3616672 for fake item i have received (item id:- 263793145940) from your reputed website under eBay guarantee scheme(https://pages.ebay.in/aboutebay/eBay_Guarantee.html) butinstead of helping me they told me to reship the...

Shipping Labels Print Improperly

Printing on a Dell Laser using Windows 7.The EBAY label looks fine in the preview.Printing on common multipurpose paper the label is fine, dark and as seen in the preview.Here's where the oddity starts; Printing or reprinting on sticky back shipping ...

NEED SOME HELP WITH RETURN SHIPPING TRACKING!!!

So a seller approved my return and provides me a label. I printed the label on sunday and already sent the package on it's way yesterday. However, when I go to the return details page, it still gives me the options to mark as shipped or print out the...

Buyer return scam?

A buyer recently purchased an item from me and claims it was damaged in shipping. He said he had video of him unboxing it, but didn't want me to see his face (first red flag) so I couldn't see the video I had a no returns listed but I decided to allo...