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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Returning funds on hold

Hello! I had to cancel orders, but the funds are still on hold through eBay and there is no recent activity on PayPal. How can I refund the money before funds become available in ebay?

Problem with the carrier in my country (4-72 / Colombia)

On November 28/2018, I bought two articles on Ebay, the two articles arrived in Colombia on December 18, they were received by the postal company en Colombia: 4-72 and so far I have only received one, and they do not give me the estimate delivery dat...

I don't receives item

I bought an item and made the payment on January 1st. The seller never sent the item. I tried contact her several times but never answer my messages. Today i found that the seller has relisted the item for sell without refund me the money.

USPS International Express Labels

For quite awhile now I've had to print my USPS Express International shipping labels thru paypal or shipsaver. They do not offer the same discount as ebay labels. Ebay does not allow the purchase of USPS International Express, just Priority and First...

Lost over $500 due to forced bicycle return. How should I sell large items on Ebay to avoid this?

I'm an occasional ebay user that sometimes buys things and sometimes sells things I no longer need or use. I've been using ebay for over 15 years. I'm not any kind of commercial seller, I strictly sell things I have bought for myeself and either don'...

Overseas return

I just sold an item overseas and tested it before I shipped it .Now it is in Italy and the owner claims it doesn't,t work it was packed very well .Now I am stuck paying shipping. I have to send money through PayPal to the buyer to get him to return i...

EBay Label in Resolution Center Won't Print

A DVD I had purchased on eBay did not work. Seller did not respond to my inquiry. I escalated to eBay, and eBay immediately ruled in my favor. I was to send the DVD back to the seller at his expense for refund. However, in the Resolution Center, the ...

Why can't we reprint a label after 24 hours??

So I ran into an interesting scenario today. A week ago, I printed a $75 international shipping label (actually form CP72 customs declaration), and shipped a medium flat rate box from FL to Australia. Now a week later, the box gets returned to me wit...

How to close a case?

I've been trying to close a case I opened early this month but when ever I try to close the case through the resolution center I get an error message, I've been trying to close it for days now and it leads me to a page that says "Page Not Responding ...

Bad company

I purchased a Christmas light set. When it arrived I wrapped the box without opening it. Come Christmas morning my daughter in law opened her gift (the lights), and was horrified to see DEAD BUGS attached to the tape on the lights!!!! It had a terrib...

Seller offers 30% refund for counterfiet item: How to respond?

I recently bought 3 GPUs from an asian seller and found out they were counterfeit. I filed for a return and they responded with an offer of %30 percent of the initial cost. What is the best way to work with ebay to get this resolved under their rules...

Shipped but not shipped?

I was contacted by the seller (he is a new seller) who wants me to request a return then cancel it or something so that he can get the money from ebay faster but he has also already set it to shipped when he actually hasnt shipped it yet. Am i being ...

Is my sold item in the GSP? If so why doesn't Lebanon appear as a ship to country?

https://www.ebay.com/itm/2012-Chevy-Cruze-Speedometer-Instrument-Cluster-Dash-Gauges-95940656-95487986/153314161531?fits=Year%3A2012%7CModel%3ACruze%7CMake%3AChevrolet&hash=item23b23c737b:g:4rYAAOSw-HRcHva9 Zero feedback buyer from Lebanon just bough...

Item won at auction on Dec. 22 has NOT arrived. Promised arrival date was Jan. 2

This seller knew I wanted to give this gift before the week following Christmas was over. She reassured me she'd do her best to mail it out as soon as I purchased it immediately following the Dec. 22nd auction. This is Jan. 6th. Last email I received...

An interesting ZIP code wrinkle

According to https://www.unitedstateszipcodes.org/ there are place in the United States that are so sparsely populated that (QUOTE) Remote and especially rural areas of the country do not have enough deliverable addresses (emphasis added) to create a...