Shipping

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Seller sent fake tracking info and now asks to reorder the item

I purchased a watch from a top rated seller . He provided the shipping details with tracking number the very next day. unfortunately that tracking number was fake. I know so because i tried to track it. And finally I sent a message to the seller.I at...

ebay is a joke!

Just wanted to vent! ebay is a joke. Sold an item, exactly as described, material, colour, size etc. Buyer obviously didn't check what they were buying, was unhappy with it, and then requested a refund saying it wasn't as described. Sent messages to ...

Buyer lied about shipping items. How to get a refund

I ordered 8 items from seller, but only received 4 items in 3 boxes (2 of them were strapped together so Fed Ex counted them as 1 package); a total of 2 packages. Fed Ex shows my husband signed for 2 packages and we sent a picture to the seller of wh...

Open dispute

I want open full refund . My item didnt rereceiv yet.. i informed many times you and seller. But i didnt receive good reply and my money or item.

Getting charged return shipping when the buyer shipped the wrong item

Hi all. About a week ago I ordered a cover / holster for my cell phone. The seller lists covers / holsters for a few models on one page, with a selection of colors that can be accessed via a drop down menu. My phone is a Samsung Galaxy J6, 2016 model...

Sole coming of boot (parcel not tampered with )

Seller refuses to accept returns request but wants me to send back boots so she can claim of the Royal Mail , but the parcel box and paper on outer was untouched until I opened it . The seller wants me to back her up that it arrived damaged .

This doesn't make sense

We have one day handing. Sold a 'BIN option' on Friday and Saturday, a FP on Sunday (today) and just now sold auctions and some have been paid for. Friday's says we must mail by Monday. Correct. But Saturday says Monday too. As Saturday isn't a 'busi...

Potential buyer asking if I can send to brazil

I received an email from a buyer wanting to know if I could send to Brazil & they would pay shipping. The item still has several days to go on auction to see if I get any other potential buyers. How do I respond to that or do I ?and can we send to th...

deplorable delivery system

The Global Shipping Center and Erlanger, Kentucky are the worst shipping companies ever. Every time I have an order shipped, these companies (Erlanger) hold the item stating that may be a restricted and prohibited item. How can a tool (drill) be a re...

USPS First Class Shipping Cost

I have no idea what's going on, but to try to sell an item and offer international shipping the BUYER costs went from 10-14 to 36-50. Anyone have any idea what's going on, or why this might be? I'm trying to list a new item, which is the same as an i...

Resolved! How do I change shipping from USPS to FedEx?

My buyer agreed by email that FedEx is the better way to ship him the item he purchased. Using my own FedEx account and discount, the price is cheaper for the correct amount of insurance ($700 worth) and it will arrive in the same amount of time or f...

Seller says return item is lost at post office. Hopes to refund half the money.

I've paid for the (non-functional) item, and shipping both ways. It has been at his post office several days. Seller writes: "I went to the post office yesterday to pick up the package and the person working there couldn’t find it. I’m not trying to ...

Lost Parcel in transit

I bought a parcel for £38.99 including postage and the parcel gets lost in transit. The parcel has £20 plus £3.99 insurance. I'm confused right now because the sender wants me to claim for a parcel that's been confirmed to be lost by the courier and ...

Why are return dates different in return request?

Selling page return box says "Refund due date 09/18/18". When I click on return details it says "We've asked the buyer to ship the item back by Sep 20". Can anyone explain this?

Received item after refund - how to repay?

Hi. I bought about 100 items in the last 60 days... some sellers never shipped, and actually quit Ebay. I had to enter "I did not recieve" on about a dozen things. Then 2 of them turned up, and I want to repay the seller. How do we make it right? I k...