Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Free Shipping & Free Returns

Hello everyone,So I am a fairly new seller. I currently am mostly selling clothing. For the most part if my item has to go priority mail I am charging shipping and if it can go first class on some items I am charging shipping and on the items that I ...

How likely is a buyer to win this possible dispute?

I'm currently being threatened by a buyer to raise a return claim into a PayPal dispute and was just wondering how likey is it that the dispute would rule in their favor. The buy claims to have made purchase under the false pretenses that they would ...

Item not what I selcted from menu options.

OK here is my problem. I just received an item, that I ordered several weeks ago. When I ordered it, the menu options were Black or White ( I selected Black), US or EU (I selected US). The item I received is white with an EU plug on it. I'm 99.999% s...

I missed my post office, and I have a printed shipping Label HELP!

Ok, its just past the time when my local Post office Closes, and I had just missed it. I have been selling for some time, and had never had this problem before. I had my shipping label printed and paid for, the package was ready to ship. I had planne...

Buyer claims item not as described when listing disclosed condition buyer is returning for

I don't sell much on eBay (just during the occasional personal closet-cleaning), and I've always had a "no returns" policy. I recently sold a bag where I disclosed that it had been regularly used for years, and stated that the satin lining was in goo...

Buyer bogus counterfeit claim, How can I decline return?

I have recently sold a pair of boots that I know to be authentic. The buyer has initiated a return request, stating that the item is counterfeit (despite the listing stating that returns were not accepted). In support of his "claim" he sent photos co...

return refused

hi i recenty purchased a aircompressor for air suspension for a land rover when i got around to installing it ,it turned out to be wrong part after messages to the seller taking pics of my old one i asked for a refund or exchange for the proper one b...

Has USPS Domestic Shipping First Class (weight up to 15.99 ounces) changed in 2018 for Ebay Sellers?

I am curious to find out if USPS & Ebay have changed their policy for up to (15.99) ounces for 1st Class mail. I have never used over (13) ounces for 1st class and I stopped shipping outside the USA. So with all the increases in costs to do business ...

Post Office Causing Late Arrival?

I've had a very large increase in late deliveries lately. I've recently hit the 7% mark. I believe I was at or below 1% at the beginning of July.I discovered most of the packages I've shipped since the start of August haven't been processed until 2 t...

Package stuck in USORDA for 2 weeks.

I've ordered a package from Illinois. The estimated (latest) delivery date was on the 24th, here in South Korea. Is it that busy over in USORDA? I've never heard of a package being stuck for that long. How do I get a hold of those people?

Issue with SpeedPak Delivery

I am wondering if anyone has any issue with speedpak. I am having some issue with my package and I can't seem to get any help from either eBay or USPS. The package has been bouncing in my area for about a couple of weeks and now just going to random ...

Resolved! Ebay supports dishonest buyer who damaged camera lens, buyer gets full refund and a return?

I have a buyer who purchased an expensive camera lens from in almost NEW condition, buyer used the item and damaged it. I listed with no returns. Buyer asked for a return a week later with excuses of poor packaging and that I sold a damaged item. As ...

No more Click and Collect option?

Does anyone know why there is no more Click and Collect option when purchasing items?

seller doesn't respond even though listing says 30-day returns. how do I contact Ebay?

Title says it all. My return page doesn't have space for a tracking number, apparently because the seller hasn't responded to ebay's notification. I've used ebay's mailing label to mail the item; how do I prove to ebay that it's been sent? And how do...

Returning items, selling and having eBay step in

Hello, I purchased a used Fluke 79 Multimeter for $89.99 and $19.99 for the shipping. It's still in the process of being delivered. The auction has an eBay 14 day return policy. What happened is I was on EEVBlog forum site discussing electronic repai...