Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! overseas shipping questions

i have my prefernces set that i do not ship overseas etc...but i got a winning bid from somewhere....how r they able to bid on items..i charged reg.us ship..im sure it would b a fortune to ship there..what do i do..the zip is 09354 apo/fpo..please he...

Buyer said he did not receive an item I shipped without a tracking # ?

Hi There, I shipped and item by letter mail on June 23rd./17 without a tracking #. Over a month ago Paypal froze the money in my account for that transaction. I contacted the buyer and supplied him with the Postal slip showing his Zip Code and the da...

Resolved! Missing parts of a product

I purchased and on August 3rd, 2017 I received a couple of pairs of sunglasses from. The one pair of sunglasses was missing a part. I left negative feedback. wrote to me and asked to change the feedback to positive. So I asked to send me a missing pa...

Notice how many sellers are having SNAD cases opened for no reason?

Go ahead and type in "SNAD returns" into the search and see the list of sellers who are encountering these same issues of buyers opening up SNAD cases on everything no matter what it is and for reasons that are rediculous and some are not even possib...

Resolved! Buyer Refusing to Return Item/Threatening to Leave Negative FB

I am looking for advice on how to handle a rude, threatening buyer. I sold him an item with an accurate description and several detailed pictures. He sent an email stating it was not as described and wanted his money back. I apologized that he was no...

can a buyer add a negative feedback because I rejected their return

The return request came 40 days after the purchase. They claim it doesn't work anymore. If I reject the return, which I will, can they add a negative feedback or will the case be closed with no option for feedback? {they haven't added one yet}

BEWARE--eBay's UPS shipping estimator is WAY off!

I see (unfortunately too late for me) that this subject is a popular topic here. I learned the hard way and hope to help other sellers avoid this pitfall. The shipping estimator for UPS on eBay is wildly inaccurate. Even if you carefully weigh and me...

Northface Jacket

I purchased a jacket for me daughter & immediately paid. Later I got a message from seller saying he doesn't have it in the color I wanted & asks to substitute. I responded with no substitutions. He refunded my $$ BUT listed the reason as customer re...

The USPS gets More Specific Every Day (or "Fido! Down! Bad dog!")

I have no idea what exactly happened to today's mail delivery to my buyer in Detroit, but the following "exception" occurred, with a reason I've never seen before: Delivery Exception, Animal Interference I have this mental picture of the carrier stan...

Item not received

I purchased a liftmaster remote around July 7th 2017 and the etimated arrival date was july 12-27 and I have still not received my remote. I lost the confirmation code because I had bought this item as a guest before I made my Ebay account. I have th...

FedEX Fraud

I made a Fedex shipping lablel using ebay and quoted just $50 ,Package original size was exactly 27" x 27" x 27" ( I BOUGHT THE SAME SIZE BOX FROM FEDEX ) I was keep watching the tracking .. they changed the package size in the tracking from 27x27x27...

How To Video - Using Calculated Shipping

When shipping your items on eBay, there are many different ways to ship. So, what's the best option? In this video, we focus on Calculating your Shipping costs on eBay to help you determine the best shipping options to help you save the most money! G...

e bay cares and does more for sellers

why is it e bay does more for the seller? i turned a few sellers in for fraud and misconduct and e bay did nothing. I got things broken things i did not buy and i have to pay return fees and restocking i throw things in garbage before i would do that...

International shipping Calcuator WRONG

Hi, I just had the most frustrating conversation with Asian "Megan" about the shipping calcuator showing the wrong price. I had a 9 x 11" envelope, 10 ounces and it got sold to the UK. The cost to the buyer was 10 dollars and change. My cost was 19.5...

Buyer returned package lost and opened case to get money back

Hi, The buyer would like to return the item. I purchased the return label through eBay. Buyer shipped the item but USPS lost the packge. During the post office doing the investigation, buyer opened a case against me and eBay give the full refund back...