eBay

Unable to escalate a return

Hi--I sold an item via GSP which was received broken. I packed it well and suspect that the Erlanger KY people repackaged it inadequately. On the refund page, eBay says something along the lines of "if you believe the item was damaged between KY and ...

International buyer asking why shipping price changes at checkout

A buyer from the UK messaged me (I'm in the U.S.) asking why the shipping price was $16.34 when they saw the listing and jumped to $20.37 at checkout. What can I tell them?

Why does ebay let buyers open returns before an item is even delivered?

Or worse, before it's even SHIPPED.Maybe I missed the new policy? I could have sworn that you're not allowed to open a return for 1-2 days from delivery. Now? A buyer can open a SNAD return before the item is even shipped, and obviously win, AND we g...

EBAY ADDRESS SYSTEM IS HOSED !

Anyone know how to fix the darn shipping address section of EBAY?? I am so frustrated right now ..Trying to enter a darn APO address and the darn system can't find my street ... DDDAAA of course not it's overseas on a US BASE ... Anyone know who to m...

EBAY doesn't believe in Media Mail?

I recently relisted a bunch of things (books mostly) and received a little orange flag that said that eBay is changing the shipping service I was offering. What it seems to have done is relatively harmless but puzzling. It changed the "service" from ...

Fraudulent sellers

Returned Item - USPS says Bad Address - but it's not

Today an item was returned that I shipped out priority. It was marked insufficient address, unable to forward, return to Sender. I contacted the Buyer...was told the address was good - to please resend. I called the 1 800 number for USPS, because I k...

Two box shipment. One item accepted; One item unclaimed. What to do with postage due?

Hello Sellers, On July 3rd, I shipped out two lots of CDs from Los Angeles to New York to one customer via media mail. I had to ship the lots in two large boxes to accommodate the size. The first box was delivered to my customer on the July 9. But th...

International Shipping

Another glitch? Does anyone know why USPS First Class International was removed from listings? The listings in my store this morning have no International method selected where there had been USPS First Class International for items under 4 pounds. I...

Seller Inflated Shipping in the Invoice

There was a $13.50 expedited shipping quote (USPS Priority) in the auction to my location. However when the auction finished, I've got an invoice with a $20 shipping charge instead. When I asked why, I was told the shipping quote "somehow" changed wh...

shipping fees not being returned

Is anyone else disgusted with Ebay keeping your fees when you return shipping costs. I have complained to Ebay repeatedly about this. I will combine shipping and the buyer asks for shipping money back. If I return it, Ebay NEVER returns my fees. I ha...

Reembolso

Hi, I need help. I bought an article and as soon as I paid, the user deleted the article and was not registered anymore, but after that I got an e-mail telling me the product was marked as sent.Obviously I didnt get nothin and asked for a refund to e...

Buyer Paid now wants his money back

I posted for a sale a large machine with a local pick up only indicating that we would assist with loading it on buyer's truck. Several pictures of the item in question that showed just how large it was. Winning bidder paid quickly. Buyer decided he ...