Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

How does a seller mark an item as shipped? Is there any cross verification by eBay?

Hello. I wish to know ho does a seller mark an item as shipped?Does eBay cross verify this by verifying postal receipts or any proof of shipping. I have encountered many situations with sellers who do not provide any shipping/tracking number and just...

speedPAK vs. China Postal Service

The speedPAK service seems to have deteriorated significantly since I posted about it in June 2018. I ordered a bunch of stuff for a RC tank and for audio preamp upgrade last month. Most of the sellers used speedPAK. Once the package arrived at the w...

why my listings still show "delivery dates guaranteed" after I opted out?!

I dislike the the "delivery date guaranteed by eBay" program, eBay should not have enrolled me without my consent. it does not help to make sales but it does make more troubles. I opted out yesterday, but my listings still have the "Guaranteed by... ...

US Postal service not scanning tracked items

I am surprised US Postal service does such a bad job scanning and I think it may be isolated to certain USPS locations and carriers and it amounts to bad habits I believe or lack of oversight. The outcome is as follows I send a lot of packages via US...

Strange Return Situation - Is this normal?

This is long - I apologize in advance. I don't know if this is normal or not so I'm including details. I'm looking for thoughts and what I should expect the outcome of this situation to be and maybe next steps.I've been selling on eBay for about a ye...

Delivered to wrong address

Hey guys so I ordered something for like $20 so it not really important but just for future reference I’d be glad If someone could tell me what I could do about it being “delivered” but never actually getting it bc I woke up and saw it said it got de...

Shipping a CD from the US to Australia (or overseas) - cheapest method??

Gday folks! I live in the USA, and routinely have need to send CDs to Australia, New Zealand and Europe. I'd love to hear your experiences, thoughts and avenues around this exorbitant shipping cost. Do you use a different method of shipping? A differ...

Resolved! shipped wrong item, want to send a return label

Hello,I shipped a wrong item. I want to sent the buyer a return shipping label but I don't need to have them request a return and get a refund. I just want to give them a return label and ship the item they were meant to get. eBay will not allow me t...

The product was shipped back to the seller and I lost my money and never received my product

I had recently brought something from the seller and it never came to my house and was sent back to the seller. I tried contacting the seller but they never responded. How do I get my money back or my stuff?

Case Opened after Refund Sucessfully Issued

Back on Feb. 8th, I sold an item. I shipped the same day, and the buyer received it on Feb 11th. The same day they received it, they opened a return request for SNAD. It automatically approved, and I received the return on Feb 16th. Within a few hour...

Second attempt to return

Hello! I have ordered this item https://www.ebay.com/itm/252129375716?ul_noapp=true in this store https://www.ebay.com/usr/la-la-land-shop?_trksid=p2047675.l2559I accidentally clicked "Return item" at 18 of February. After that I canceled it. Now I r...

Didn't Receive Money on PayPal

I had a Case about an item not arriving and I set a case for it, Ebay said that they would give me my money back on my paypal but I didn't have a paypal account connected yet so I connected it after seeing it, I still didn't get my money even after 1...

eBay Shipping Rate

I have a buyer complaining about my choice in shipping. I don’t run an EBay business and occasionally if I sell something on EBay I will go to the Post Office to ship it. The buyer thinks I should have used EBay to determine the shipping rate, buy th...

Seller refusing to issue a refund

I initiated a return which the Seller accepted. He then claimed to have sent my refund to PayPal via echeck. It has been well over 15 days and the funds have still not been added to my account. When I asked Seller to pay them, he said file a claim wi...

Resolved! Unsupported Return Policy???

I'm understanding through reading old posts what eBay is requiring, but is there no taking into account I wish to not allow returns? For example, sensitive electronics, that if installed improperly, or that there may be a fatal short somehere down th...