Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Delivered to wrong address

Hey guys so I ordered something for like $20 so it not really important but just for future reference I’d be glad If someone could tell me what I could do about it being “delivered” but never actually getting it bc I woke up and saw it said it got de...

Shipping a CD from the US to Australia (or overseas) - cheapest method??

Gday folks! I live in the USA, and routinely have need to send CDs to Australia, New Zealand and Europe. I'd love to hear your experiences, thoughts and avenues around this exorbitant shipping cost. Do you use a different method of shipping? A differ...

Resolved! shipped wrong item, want to send a return label

Hello,I shipped a wrong item. I want to sent the buyer a return shipping label but I don't need to have them request a return and get a refund. I just want to give them a return label and ship the item they were meant to get. eBay will not allow me t...

The product was shipped back to the seller and I lost my money and never received my product

I had recently brought something from the seller and it never came to my house and was sent back to the seller. I tried contacting the seller but they never responded. How do I get my money back or my stuff?

Case Opened after Refund Sucessfully Issued

Back on Feb. 8th, I sold an item. I shipped the same day, and the buyer received it on Feb 11th. The same day they received it, they opened a return request for SNAD. It automatically approved, and I received the return on Feb 16th. Within a few hour...

Second attempt to return

Hello! I have ordered this item https://www.ebay.com/itm/252129375716?ul_noapp=true in this store https://www.ebay.com/usr/la-la-land-shop?_trksid=p2047675.l2559I accidentally clicked "Return item" at 18 of February. After that I canceled it. Now I r...

Didn't Receive Money on PayPal

I had a Case about an item not arriving and I set a case for it, Ebay said that they would give me my money back on my paypal but I didn't have a paypal account connected yet so I connected it after seeing it, I still didn't get my money even after 1...

eBay Shipping Rate

I have a buyer complaining about my choice in shipping. I don’t run an EBay business and occasionally if I sell something on EBay I will go to the Post Office to ship it. The buyer thinks I should have used EBay to determine the shipping rate, buy th...

Seller refusing to issue a refund

I initiated a return which the Seller accepted. He then claimed to have sent my refund to PayPal via echeck. It has been well over 15 days and the funds have still not been added to my account. When I asked Seller to pay them, he said file a claim wi...

Resolved! Unsupported Return Policy???

I'm understanding through reading old posts what eBay is requiring, but is there no taking into account I wish to not allow returns? For example, sensitive electronics, that if installed improperly, or that there may be a fatal short somehere down th...

International Shipping

Was told at local Post Office that USPS insurance only covers a package to the buyer's national postal service. Seems like that opens the door for international scammers claiming they didn't get their item. Was I told the truth? I have shipped intern...

Resolved! International sale - Buyer contacted for Return: reason is dress too small

Hi, I need some advice. I have sold a dress and now the buyer contacted me saying she wants to return it because its too small for her. She did not ask for measurements and just bought it, its an international transaction so insured and tracked airma...

eBay and seller reject my refund only because I am a oversea customer

I bought a Sony WI-1000X at $90 from eBay seller at 2019.01.30. But when I received this package, I found that only a Sony WI-C400 inside the box, which only right side works well.Then I contacted the seller, he said I should return this earphone to ...

Package Arrival

I bought 2 Toys from two different sellers. It all went well, one of them sent me the tracking number and everything. But, now, both accounts (from the two differents sellers) were excluded from ebay (they're users no more). What do I do? I can't con...

Cacelled my order no refund

I placed an order and the seller never shipped it. I contacted the seller asking why and they said they were busy over the weekend and did not leave an away message. They said they would ship it priority mail. When I responded I complained about not ...