Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Seller refusing to issue a refund

I initiated a return which the Seller accepted. He then claimed to have sent my refund to PayPal via echeck. It has been well over 15 days and the funds have still not been added to my account. When I asked Seller to pay them, he said file a claim wi...

Resolved! Unsupported Return Policy???

I'm understanding through reading old posts what eBay is requiring, but is there no taking into account I wish to not allow returns? For example, sensitive electronics, that if installed improperly, or that there may be a fatal short somehere down th...

International Shipping

Was told at local Post Office that USPS insurance only covers a package to the buyer's national postal service. Seems like that opens the door for international scammers claiming they didn't get their item. Was I told the truth? I have shipped intern...

Resolved! International sale - Buyer contacted for Return: reason is dress too small

Hi, I need some advice. I have sold a dress and now the buyer contacted me saying she wants to return it because its too small for her. She did not ask for measurements and just bought it, its an international transaction so insured and tracked airma...

eBay and seller reject my refund only because I am a oversea customer

I bought a Sony WI-1000X at $90 from eBay seller at 2019.01.30. But when I received this package, I found that only a Sony WI-C400 inside the box, which only right side works well.Then I contacted the seller, he said I should return this earphone to ...

Package Arrival

I bought 2 Toys from two different sellers. It all went well, one of them sent me the tracking number and everything. But, now, both accounts (from the two differents sellers) were excluded from ebay (they're users no more). What do I do? I can't con...

Cacelled my order no refund

I placed an order and the seller never shipped it. I contacted the seller asking why and they said they were busy over the weekend and did not leave an away message. They said they would ship it priority mail. When I responded I complained about not ...

Free Returns - BAD for Buyers, Sellers and Stockholders

Well, I just found out ebay quit offering my 10% Savings on my TSR because I did not offer "free" returns. I gave 30 days returns, but I was not going to offer for a buyer to decide to send something back to me "just because". I have almost 100% feed...

Buyer Initiated Refund Using "Changed Mind", I Accepted, Now Says Item Is Broken?

I have been a light seller for several years and generally have had very few issues. Yesterday a buyer opened a return request on a MIDI keyboard using the "changed mind" return option. They said had a similar product which they thought broke but fou...

Resolved! Pretty please, add another option besides Media Mail

Media Mail takes forever to me. Big sellers shave a few pennies off by shipping books Media Mail, which adds up, but they wrap in flimsy plastic or paper envelopes that often get banged up en route. Then the books vanish into sorting centers, where t...

Cost Adjustment Error

I shipped a small (3 oz.) Gameboy Advance video game to a customer last month and just got hit with a cost adjustment fee of $8! The post office said the package weighed 7 lbs. but I know for a fact the game was only a few oz. (and was sent First Cla...

Bought an item but the seller doesnt ship it, and the customer service is also not responding

Request reason: Item not receivedCase reason: The seller didn't respond eBay can you respond?

Seller lied about shipping

Hello, I recently bought an item that cost $400, I make sure to read the description and shipping clearly. The item would be shipped with signature which I prefer as I have had parcels stolen before. Anyway, I was waiting for the item to arrive so I ...

Resolved! removed seller

Hello, Today I made order for this item -----> 173799344362 - 799 pcs Tool Set Kit Mechanic Wrenches Socket Aluminum Trolley 4 Trays Case Box.After 4 hours, I recived an e-mail from Ebay, that the seller was removed from Ebay. I wann full refund for ...

Am I Obligated to Accept This Return?

This post concerns the following item: https://www.ebay.ca/itm/254102380979 I made a sale a couple weeks ago, and eventually heard back from the buyer that the item had been damaged in shipping, so they would like to return the item and have their mo...