Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

item damaged by postal service during shipping.

I have filed a claim with USPS for the $50 insurance for an item damaged during shipping (automatic insurance coverage for Priority Shipping). My question is, do I refund the item's full purchase price AND the shipping cost to the buyer? The item sol...

Buyer wants me to return item and remove negative feedback after I got courtesy refund from Ebay.

I'll try to keep this as short as possible. I bought a vintage NBA jersey, with no returns accepted and the seller shipped it out the next day. I received the item and quickly realized that the colors were much different than in the pictures. I belie...

seller said they refunded

After emailing back and forth for months now I can't even do that because eBay says it's been over 90 days since we began exchanging emails. Seller said they were refunding for an item which was never received (even after they said they sent it again...

Bogus listing, deactivated seller, working tracking number??

Here's a question Ive not run across.recently I purchased an item off Ebay from china, the sale was odd to say the least the quantity never changed it held at 5 for many days the seller adjusted it after every sale last time I checked before his acco...

Classic Shipping Server Down? or just for Me?

Is anyone else having this problem?

International Return Stuck at customs - Seller threatening to reject over his import duties.

Basically I bought something from the Russian Federation and it arrived defective (not "tested and working" as described) and so I initiated a return. After paying the international shipping out of pocket to the amount of $103, I have been messaged a...

Buying a shipping label from E-bay

I just bought a shipping label from E-bay because i had to return an item! I print it and sent it back to the seller! Now i can't find the tracking number (although the item was marked automatically as shipped but no tracking # was included) ) but i ...

Combined shipping

So, when we combine shipping at buyers request or in agreement with buyer and add the tracking number to both items we get a not scanned by carrier?My on time shipping has always been 100%. Very upset about this. I try very hard to keep my account at...

Never received my purchase. Seller wants his items back before issuing a refund.

Bought a pretty large order which was due to be sent through DHL and its partners. The package supposedly got stuck with the carrier closest to my end, which kept stalling the delivery of the item until it exceeded the delivery date by two weeks, wit...

How to write a professional message to a customer

Just some background info:I listed an item in Oct 2018 as a Good 'Til Cancelled, a little time before I was in the process of moving to another state. I moved and settled into my new place. The item didn't sell for months, so I totally forgot I had e...

Resolved! Shipping Endangered Species

I brought a golf bag made from Yak hide from the USA. Unfortunately the GSP/UPS deemed the bag to be made from the hide of an Endangered Species and would not ship it to me or return it to the seller. Yak is a domesticated animal of Asia and it certa...

Global Shipping Programme

I just purchased an item from the UK that is going to be shipped to me via the Global Shipping programme. It is a tiny, lightweight item, and the shipping seems excessive--at $30 to ship an item that weighs a fraction of a pound and boxed up will be ...

Buyer sent wrong item back

Sold a brand new iPod Classic on Feb 10th. About three weeks later he reached out to tell me the battery life was not as expected. He admitted in the messages that the iPod was new and sealed when received. I found a repair shop 1.5 miles from the de...

ANOTHER INVALID RETURN REQUEST

On 4/6, a buyer filed a return request on a "No Returns" dog hoodie stating "Wrong item sent. I ordered a large, but this item is clearly a small." These are not made for large dogs. This is a small dog large. The sizing information is in this listin...

Money back guarantee

Spoiler (Highlight to read)Hi thereI am new on ebay and i have noticed that most of the sellers decide to put "no refunds and backed by ebay money back guarantee". If i receive an item that doesn't work or does not respect the description can i still...