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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Item for retune for exchange

Didn't work keyboard. sound Please call me. ASAP

Seller has received the faked/returned items. Seller contacts ebay saying not receiving them. Help!

Please help:The seller put faked items for auction. The seller provided postage labels for returned items. The seller has received the mail according to USPS information below. The seller has contacted eBay by saying not receiving the returned items ...

Theives at USPS....Don't just drop off, demand a receipt!

2 days now, no activity on my item tracking history.......Lesson learned.....Don't buy labels online or at the postage machine and simply drop your package off at the counter. Someone will steal them (either an employee or a customer). And if you did...

I shipped the wrong item to 2 people, can they ship to each other?

I shipped 2 boxes this week, and the labels were affixed incorrectly. So now 2 buyers have the wrong item. Is there any way they could ship to each other? I don't think so, because if I try to create new labels with new addresses, Ebay warns me that ...

Buy it Now Order canceled within 20 min, eBay claims shipped, but USPS claims not?

To explain, I bought an item that was a non-auction, but realized there was a better product from the same seller (well technically different store but same seller). So I put in a request to cancel within like 15-20 minutes, but the seller never got ...

paying for a cancelled order

I'm new to ebay and recently purchased an item, however the seller didn't understand my efforts to lower the shipping costs(asking for the dimensional weight and actual weight) and by with it, calculating the shipment and then sending it to a postage...

product damaged in transit

got an email from seller (today) that item was damaged in transit and they will refund money. what am I supposed to do now? wait and hope for a refund? haven't received one yet. thanks.

Warning Shipping added automatically on free shipping items trick

I bid on several items the past two days from china that had free shipping ,But when I went to pay there was a high shipping charge added. Went back to original listing and rechecked and free shipping was listed, On further investigation at the pay f...

Package missent and wondering if anyone has any idea when I can expect it to arrive

I ordered a package and it was originally expected to get here on December 17th, however there was an error at the post office and the package was sent to California instead of Virginia. Yesterday the package came up as missent which I know means tha...

Resolved! Priority Mail (1-3 Days) Large Package VS Priority Mail (1-3 Days) Large Flat Rate Box?

I am assuming the difference is one you use the flat rate box for, and one you do not. I am shipping a shoebox w/ sneakers. What is the "large package" box? And will it fit my item?

Trump Declared Monday Fed Holiday....will USPS be closed then?

Heard from fed employee yesterday that Trump made Monday, Christmas Eve Day, a holiday for Federal Employees. Does this mean USPS will also be closed?

Return shipping label info is not mine

I am trying to return a speaker that is defective on arrival. I started the return process and had the return shipping label emailed to me. The return address information on the label is not my information. I have contacted the seller several times a...

Need help with shipping cellphone internationally with USPS

Hi guys, desperate for HELP !!!I am shipping a brand new phone(650$) from USA to Australia using USPS Priority Mail Express Intl, somehow they returned my parcel twice, and didn't give a clear reason, only with a note saying 'this may contain somethi...

I've paid for the item, but seller got off with my money and doesn't respond and ebay doesn't help

I've just bought an iPhone on Sunday (on 10 Dec.) The seller set the auction but had the info that he is away until 12th. But he responded me and said that he is just away from his shop and this is his own item that he is selling. I've made the payme...

Out of US buyer claiming item was damaged??

I sent an item to a buyer in Canada and it shipped via the Global Shipping System. I KNOW that the item was packaged very well to prevent any damage but he says that it has been broken and sent me a nasty, angry message about it with pictures of the ...