Shipping

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Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

Resolved! ERROR

I'm trying to report Ebay, that I didn't received my product, but every time I click on the product, it goes back to inicial page. Help me, please

I issued refund but buyer kept the item and refund.

Hello all. I sent an item through global shipping and it turned up in Italy. The buyer picked fault and I accepted a return. I missed their ridiculous 4 day window in which to send a return label or give the buyer 30 euros in which to buy his own lab...

The refund you sent didn't go through

Hi,I am trying to refund a buyer but when it failed.The error message shows below: The refund you sent didn't go throughTo try again, log in to PayPal and go to the Transaction Details page and click Issue Refund.You can also send money directly to t...

Buyer return loophole that refunds shipping cost automatically

It seems that buyers are taking advantage of return loophole and selecting options that will automatically refund inital shipping cost. Selecting "return: item not as described" automatically adds the shipping cost back to the refund amount which doe...

Resolved! I paid for an item and the seller does not answer or ship

Hi there, I paid for an item and 3 days have passed and the seller did not shipped.He, also, is ignoring communication.Can I cancel or ask for a refund on PayPal? What should I do?

Has anybody ever seen this on Pay Pal?

We have no postal address on fileI sold an item, went to double check the mailing address on PP and the above is all it says besides transaction is completed (the money is there). How can they register without an address and how will it affect me if ...

Shipping label error

I am trying to print my labels and after 3 successful labels printed I get an error that says my buyer expects this item by May 10th. All the expected delivery dates, on any option I choose, says item delivered by May 13th. So it won't let me buy or ...

Resolved! Return reasons

all return reasons are visible to buyer, even in my return setting i unchecked boxes for some reasons what buyer should not use to return the product, one buyer returned me product by selecting the reason which i disabled it in my setting, i am curio...

Wrong Address on Buyer's Return- Item Goes Back- "Ebay Sez...."

Just spoke to ebay return 'trained to lie' clone who informs me my 'on record' address is something i never gave them or have ever had knowledge of. My address printed through ebay on everything i've sold the last 3 years remains consistent.So I go t...

Resolved! Return request for remorse question

Buyer did not open SNAD. She claims she doesn't like the item and it's smaller than expected. (Measurements were in listing.) If a buyer requests a return for remorse on a "no return" listing and seller has option to decline the request and close the...

Ebay seller

The Ebay seller strung me along with the return of a faulty item...they kept asking questions and delaying until the time when I could leave feedback was past, then arbitrarily closed the return, without telling me anything, giving me an address to r...

Error creating shipping label

I've always used the classic label printing with no problems, but now I cannot print an label out on eBay or PayPal without "Error" in red letters and no message.

Ebay returned returned to sender

Hello.I need a little advice. I am some what experienced in selling and buy on Ebay and have an issue I would like some advice on.I recently purchased a widget for ~$16. The items was not as described, so so I filed a NAD case on ebay. The seller pro...

Seller gave message an inactive tracking number, and will not respond to me.

I’ve been having a bit of an issue. Over a month ago I placed an order for an item. The seller took over ten days to give me a tracking number, and the number isn’t active. There have been no signs of shipping, and the seller will not contact me, no ...

I bought something with no tracking number but has a shipping date

I bought a DVD set and I paid for it. When I went to my purchase history, the picture of the item is no longer there and it has no tracking number but it does show a delivery date. What are my options? ? Please help!! !!