Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer wants to canel order

A buyer that paid for an item, and was shipped, now wants to cancel the order because his wife bought him the same item elsewhere as a surprise. I already shipped it. Do I have to or should I cancel the order?

Buyers Remorse

If my return policy is no returns accepted, and the buyer opens a case with eBay because they are having buyers remorse, what will happen? The buyer has stated that what they bought works fine they just didn’t know about a feature that they don’t lik...

The story about commercial shipping carriers

First of all, it is not a question, I just want to share my recent experience I never had before. In December, I bought two 80-90EUR (if it makes sense) items which were located in EU (I'm from EU too). Due to unknown reasons, shipping involved comme...

USPS: we are graded upon their pickups...how do you get them to do their jobs

Anybody having trouble with USPS PICKUPS???

Resolved! I returned items to a seller and they were mailed back to me marked "Return to Sender"

I contacted the seller about it and he claimed the packages were processed as "Return to Sender" automatically upon arrival, even though I used the return label provided by ebay. He offered no resolution in his message. What should I do at this point...

USPS Tracking Failure

I will not buy again from sellers shipping USPS. I bought a guitar on the 11th. USPS tracking said expect delivery on Wed 16th by 8pm. Never showed up with no tracking alerts that I was subscribed to. The next day, the 17th, I get a notification that...

Buyer buys item broken for parts -Then claims broken - Ebay backs them!

Sold a motherboard. It sold for around $100. The title to the listing says" NOT WORKING BROKEN FOR PARTS". The item has a best offer, but the buyer chooses not to do that and buys outright( I seem to have issues with buyers who do this). The listing ...

No retail packaging

So I ordered something and I didn’t check if shipping was discreet but I sent the seller a message saying I wanted to cancel my order. It was to late but it says “no retail package” what does that mean?

Resolved! Please help me to understand these 2 issues...

Hi there, thank you so much for helping me in advance. I have 2 weird issues on same order/customer, please help me to understand them... A customer made an order for $310 for a product that I listed $279 and ofc he gained it. Should I be worried abo...

Global Shipping Program - a scam or an outright robbery ?

I've been stupid enough not to pay attention that the seller I've bought the item from is going to ship it through "Global Shipping Program". One of the "selling points" of this latter outfit is that the Customs Fees are already included in the shipp...

I got charged return shipping fee... thought I wasn't supposed to under the circumstance

I guess I am still not clear on how this works. I offered a free return on an item and a buyer requested a return because they made a mistake in buying, not INAD or anything wrong on my end. I though since that was the reason they chose, they would h...

International Buyer states he ordered 2 items but only paid for 1

I am a US seller and I got a best offer on my item. Here's what happened. I was selling hot wheels collector items and I stated in my listing I have 2 cars available.  The first buyer bought my item on January 4th. No complaints so far . Delivered to...

Resolved! USPS Rates Increasing

I read through the helpful message from eBay about shipping rate increases. From what I got out of the message, eBay will be calculating the rates as the changes happen. I just want to get this straight - will sellers be receiving a discount on shipp...

How to give refund on shipping without a defect

How do I go about giving a buyer a partial refund for what they got charged for shipping after they have already paid? Maybe I am wrong about this, but I seem to recall that if you issue a partial refund by a certain method, it will be seen as a defe...

Resolved! Not Being Sent Item

So, I recently paid approximately 15 bucks for a game code for the Xbox One. The description says that they will send it any time in the weekday from their business hours. I bought it on a Thursday. It's now coming to the close of Friday, and I haven...