Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Resolved! Anybody got the same experience from this seller?

I purchase the item hot towel warmer for $61.74 , it got rusty and damage the towel so I request to return and get full refunds. She reply me to pay $3 compensation and asked me to go to local store to get fix. I still insist to return. Second reply ...

User avatar by Rising Star
  • 283 Views
  • 7 replies
  • 0 helpful

Resolved! USPS shipped package to wrong address, but buyer isn't even a resident of the actual address

This is a complicated one. I auctioned off an item for $232.50 to a buyer that had a US address, and their eBay profile mentioned that they were based in the US. I then shipped the item through USPS. About a week later, the item is shown as delivered...

User avatar by Adventurer
  • 1166 Views
  • 6 replies
  • 0 helpful

eBay won't honor Guaranteed Shipping voucher

I order many items on eBay. Recently some sat Guaranteed Delivery by x date. eBay claims they;ll make it right by giving a $5 voucher on a future eBay purchase if shipping was free. Issue #1: I had an item Guranteed Delivery May 2 (the seller is stil...

Best advice: for a refund or return, do NOT contact seller. Go STRAIGHT to Resolution Center.

From experience I learned that bad sellers have no incentive to take a request for refund or return seriously when contacted directly by the buyer. They know that they are not required to respond unless a case has been opened at resolutioncenter.ebay...

claudio corvalan

hello, I made a purchase and 3 days ago I see this information. "Awaiting Delivery Scan" .......... what does ??? I am not in the place at the moment, and I can not know if my purchase arrived or not .......

Refunded item for non delievery then the item was delivered what can you do?

There was an obvious problem with USPS and the buyer didn't receive item so they opened a case and I promptly refunded their payment. A week later the item was delivered to them, now they want to pay me for it but since eBay seller services are so in...

Resolved! Arrival Dates suggested by eBay

I just had a customer that was very upset because an Economy Package didn't arrive in Maui Hawaii on the date that eBay had in my listing. Is there any way eBay can update the way they figure out their dates? It just cost me negative feedback and a v...

Buyer Changes Mind On Return , Wants Me To Send It Back and Forgo Refund

Hi….I am the seller and had a buyer make a return request for 3 items. She returned the three separately. I refunded two of them but the third was damaged. I messaged her and sent pictures of the damage and she acquiesced to have me send the item bac...

User avatar by Thrill-Seeker
  • 263 Views
  • 2 replies
  • 0 helpful

Resolved! Can't mark an item as shipped after printing shipping label

Hi there eBay community members. This is very puzzling to me, and somewhat counter intuitive. For my sold items for which I HAVEN'T yet printed a shipping label I am given the option (under "More Actions") to either Mark as Shipped and/or Add Trackin...

Resolved! I really really really really hate this new print label page!

After much testing, cussing, trail & error and voided labels, I thought I finally had this new label page figured out. Now it's only printing only half a page, the label prints correctly but the adjacent page is missing! I have no idea what is going ...

eBay Shipping won't let me print label dated today

It's just after midnight here and I'm trying to print a label to mail a package later today. However, eBay shipping will only let me select tomorrow or later for a ship date. There's no option to ship with today's date. Anyone else have this problem ...

User avatar by Adventurer
  • 1120 Views
  • 4 replies
  • 1 helpful

New USPS Rates on Boxes

June 1st the USPS is charging NOT just by weight, but by the size of the box. Has anyone figured out exactly how to calculate this? Went on USPS sight and putting in dimensions and coming up with some crazy amount ! If it is THAT high I will have to ...

User avatar by Trailblazer
  • 2508 Views
  • 28 replies
  • 2 helpful

High Shipping Prices- My Perspective As A Buyer and Seller

I used to sell high priced antiques and vintage items here many moons ago. Then Ebay became so ridiculous with their high fees, ever changing rules and seller unfriendly policies. I was always so stressed out selling here. I quit selling on ebay and ...

Not recieving several items

I had a bluetooth dongle shipped out from Hong Kong, the seller replies well but I feel stupid as the item was lost in the international mail twice already and its the third time im having to contact the seller asking them when i can expect the item,...

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