Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Mail carrier accidentally scanned as delivered instead of accepted

One recent day my carrier accidentally scanned the daily batch as delivered instead of accepted. It caused alot of my buyers to get spooked as well as file INRs, but that's not my real problem since my damage control resolved everything except for on...

Quality of Ebay branded polymailes went down the drain

What's going on with the quality of Ebay branded polymailers? It went down the drain for the past year. Over the years, I've purchased these polymailers multiple times, and for the last year, each new batch seems to be of lower quality than the last....

Help

My lable never printed or said I printed it how to fix to

charging sales tax in California on shipping

Why is eBay now charging sales tax in California on shipping as well as the cost of the item?

Delivery attempted at buyer's address multiple times and eBay deducted the $2,200 from my account.

I shipped a $2,200 item via UPS on eBay. Delivery was attempted multiple times, but the buyer never received the package. After shipment, the buyer asked if I could change delivery location to his local UPS store. I tried to change the address but of...

Shipping FedEx & ups

So eBay says anything under $10 they charge for shipping we cannot dispute. My suggestion? Make sure you only go to post office get the item triple checked for weight & measurements & get a receipt. Always get everything double checked because eBay c...

New to shipping on Ebay - what is shipping costs is higher than original quote?

This may be a dumb question but I put in all my dimensions to sell a large but not heavy item. I got a quote of $17 from Ebay shipping. So that is what I added to my price of the item. But when I went to ship, I went to USPS and they wanted $110 to s...

International Standard Shipping to Canada

I am set up for International Shipping but am getting complaints from potential Canadian buyers about exorbitant shipping prices like $40 for a pair of shoes to be shipped there. I read about an International STANDARD shipping option but cannot find ...

Bulk thermal 4x6 labels printing two per page

In the last 2-3 days my settings have changed when buying bulk labels. I print 4x6 and they are suddenly printing two per page. I cannot figure out how to change the setting back to one per page. Very frustrating when you have 10+ orders to ship and ...

UPS Label Cost Adjustment

Recently I sold a barbell on eBay, dimensions were 4x95x4 and package weighed 48lbs, I shipped it with UPS and even went up to 50lbs just to be safe. Went to UPS to confirm I could ship it with a ground service and didn't need something like a freigh...

Account "ID Number". Here in Quebec I get an "invalid" ebay response

Iam shipping a parcel to the USA.Trying to update my account details to include "ID Number".Here in Quebec I get an "invalid" ebay response.Type of ID is "Driver's Licence" When I enter my drivers Licence number I get a "Enter a valid government-issu...

Resolved! Free shipping not displaying in listing

I haven't sold on eBay in a few years so am maybe a little rusty. I created a new listing today and have the free shipping option selected. However when I look at the preview of my listing, it says "calculate" under the shipping cost section. Also I ...

FedEx label was not scanned but item was delivered to buyer, how do I fix delivery status?

I purchased my FedEx Smart Post shipping through eBay. Dropped off at a local US Post Office. The item was delivered successfully on time to the buyer (the buyer confirmed via message) However, due to the label not being scanned my item shows like it...

Additional Shipping Cost Adjustments

I’ve been selling on eBay for over 20 years and have sold hundreds of items. I have always used the calculation method for my shipping labels. Putting in accurate size and weight of boxes rounding up. I have only had about five adjustments cost up un...

I initiated a return, seller has provided a tracking number, but there is no label to print

I initiated a return on an item that arrived damaged (not packaged sufficiently) and I got emails saying the seller accepted the return and to ship it out. When I check the return details, there is a UPS tracking number that does show a result when I...