Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Is this a shipping scam?

I regularly use both Craigslist and eBay. I got a response from a seller on Craigslist who said: "We have signed a contract with eBay and you will have free delivery (I received a free shipping voucher through them) and it will arrive at your address...

I was only reimbursed for the cost of a fake item but not for return fee

I purchased a fake jacket on eBay fraudulently posted as authentic ($207.54).Directed by eBay agents, who were fully aware of the estimated fee, ($210.63), to mail it back to China, with the promise I would be reimbursed for both if seller did not re...

Shipping warehouse in DE

I recently sold 3 pieces of jewelry and they went to 2 different warehouses in DE. The buyer was Chinese and had a 5 letter code after their name. One item was sent with sig confirmation and it has still not been delivered. What is your experience wi...

Been getting an influx of buyers not receiving their delivered ESEs, how can I handle this better?

Have shipped near 1k standard envelopes over the past couple of years. A couple times a month I get a buyer saying they didn't get their order and I have a standard copy paste message explaining delivery may be delayed by a day or two and that the or...

Has eBay negotiated Postal "Peak" Season discounts with USPS or NOT!?

Sunday, 11/24/2024, eBay's USPS Ground Advantage prices were LESS than The USPS Business Price Calculator.Yesterday, 12/02/2024, eBay's USPS Ground Advantage prices were THE SAME as The USPS Business Price Calculator.Today, 12/03/2024, eBay's USPS Gr...

Buyer says didn't receive item, even though it's delivered.

Hello, I'm at my wits end because I don't know what else to do. A buyer bought an item from me a month ago, and it shipped via boat to the mainland US due to HAZMAT. It shows that it was Delivered to an Agent, Picked up at USPS. Therefore it is deliv...

USPS item lost, but buyer open claim with usps

I ship out an order with eBay shipping label Dec 9. But there is no update since Dec 13. Buyer open Item not receive case. I reached out to eBay customer service and they said the case will most likely close on buyer’s favor. They advised me to reach...

Cannot View Shipping cost for Quantity Greater than 1

A few months back eBay removed the Shipping and Payment Tab from the desktop version of their site. It seems innocuous enough until a buyer messages me to ask about the shipping cost of quantity 5 to their destination. In the past you would just brin...

Damaged item

A buyer has reported that a well-packed item arrived damaged. I used an eBay label for UPS. I know there are forms to fill out, but how have you handled needing to have the item available for UPS inspection? Having it sent back will be expensive and ...

International shipping

How do I go about shipping to Europe?

Buyer needs to buy new shipping label

We sold an item; it was delivered to the buyer. The buyer was out of town for several days, so the item was returned to us. How does the buyer now pay for a new shipping label?

FedEx Delayed Package Refund Request

I have a package that was mysteriously held up in the FedEx system for 10+ days before it started showing up in tracking again and eventually delivered. FedEx has a delivery guarantee / refund request process, but it requires you to know the invoice ...

International Shipping EIS question

I just noticed that I was opted into International Shipping EIS. I have several questions before deciding if I want to use it:1. Is the shipping charge to the hub calculated the same way as if I was shipping direct to a buyer in the same zone as the ...

freight shipping

We sell furniture and use white glove shippers. Ebay's only option is to click freight. My customers are having trouble checking out as it is saying freight error? There are no options other than freight?

eBay—where hypocrisy thrives.

Want to peddle knock-offs, fakes, and counterfeits? eBay rolls out the welcome mat. But dare to deliver a second late, and you're public enemy number one. Authenticity? Integrity? They couldn’t care less. As long as the package lands on time, you’re ...