Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Unable to ship to Singapore

Hi, I am trying to buy an item from the States, and the seller has confirmed with me that I should be able to ship it to Singapore using eBay's Global Shipping Program, but I am unable to find an option to do so. Does anyone know a way that I can fix...

Shipping puzzles or boxed items

Ive taken a long break from selling and am finally ready to return. I used to package items such as dvd cases or some boxed sets of games (big box games where condition matters) with cardboard slabs on both sides and then bubble wrap and still manage...

Why is my packing slip no longer showing price paid, shipping?

One day good, next day it doesn't print sales price or shipping on packing slip.

Resolved! Buyer did not receive package

Hi - I am looking for some advice from other sellers for a situation that has come up. I made a sale back on February 8th. I shipped out the merchandise via USPS and had tracking information. Per the tracking, the shipment arrived February 15th. Toda...

Resolved! Can I get a refund for unused shipping label after 10 days?

I have a buyer claiming an item I sent is damaged. (I think she is lying to get a refund) She freaked out, cussed me out, and demanded an immediate refund without even returning the item. Ebay said no to that, and I provided her with a prepaid USPS r...

Resolved! Using USPS Parcel Post

I was wondering if anyone regularly ships with Parcel Post? Is it ok to ship 1-2 pound items using parcel post or are customers likely to be upset about delivery time? If I am offering free shipping do I need to make note of whether shipping by parce...

Ugh, eBay closed a case in my favor and now the buyer is hitting up PayPal.

I'll try to keep this short. In Nov 2018, I sold an item to someone in Europe that they bought with 3rd party shipping. To me, it just showed shipping to an address in Illinois, which I did, was delivered, but somehow it never made it to the buyer vi...

Buyer Destroyed Fur Coat and EBay refunded money after 1 1/2 months.

I had listed a 350.00 fur coat and received a best offer for 275.00 and took it. This was before Christmas so i assumed it was a gift. The end of January rolls around and I get a notice from EBay that the buyer wants a refund that the coat was damage...

USPS so slow???

Hi I'm writing as a buyer and as a seller. Almost all first class packages I ship or I wait for are delayed. Have you noticed that? Usually packages are one - two days later than expected delivery date, but I'm sick of California - buyers from CA wai...

Refund Not In Account

I followed all of the steps in order to get a refund on some items that were not as described. I was informed via email that I had received my refund, checked my bank account and the money was not there. Got on Ebay, checked the Return Details and it...

Resolved! Customer Return

1 : buyer opened return with reason (item is defective)2 : i requested from buyer more info on return and pictures (nothing was provided by buyer)3 : i received the item from customer ( item is used but not defective)3 : i call ebay and was suggested...

Buyer wants a Return on Item listed as Parts/Not Working because they don't work?

We sold an item that was listed as Parts/Repair in the title and listing and as Parts/Not Working under Condition. The buyer submits a return request because they're not working... We have a no return policy and to us this amounts to nothing more tha...

the seller send my item to the wrong address

Hello, need help, i bought an solid state ssd 500gb,so the seller send the item to the wrong address with the tracking number and somebody else took the item, now i can,t get the refund because the resolution centre( i don't know exactly who must sol...

Losing my Top Rated Seller Status due to Ebays Policy I can't Offer Free Returns

I have been a seller on ebay for 15 years, and a top rated seller since the program began. I don't agree with the free return policy, but I was willing to give it a try so as not to lose my top rated seller status and get lowered in search. Today I c...

Resolved! Difficult Buyer

Hello I sold a pair of authentic Gucci sunglasses to a buyer in the United States and sent them away from overseas. The buyer then raised a ticket stating the item hadn't been delivered. The tracking stated it was. Ebay closed the ticket and released...