Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

package status updates

are you able to get automatic tracking info sent thru email or text from ebay

Buyer wants to return an item when I stated no returns

In short, I sold a small touchscreen that controls a whole house home audio system in flawless condition and stated returns not accepted. Buyer has had the item for 2 weeks when today I receive a return request. Buyer states item is old, yellowed, an...

My zip code on shipping labels are wrong.

I changed my addresses with eBay months ago but when I print labels, they still say shipped from my old zip code. The correct return address is shown but the zip code generated by the shipping label is wrong. I've removed all of my old addresses and ...

Out of the country and unable to ship immediately

I left the US for a business trip to China, leaving two items up for auction. While here, one of the items sold, but I won’t return to the US for another 18 days. I have notified the buyer and offered a full refund if he is unwilling or unable to wai...

Why is eBay meddling with my shipping options? They hide the better options!

This has happened twice today that I've seen. I always offer an expedited method as an upgrade option. Today I went to see why an auction winner hadn't paid and noticed his invoice showed two standard services, both over $20. The USPS Med FR Box opti...

international shipping,

Do i block all shipping locations via preferences.. then add a location back with each listing if i would like international shipping added?

Bring Back Classic Shipping Labels!

Bring back classic shipping labels, some of us have older PC's and XP still and cannot upgrade our browsers, so stop making changes that are stupid and unnecessary. Otherwise you are going to lose a top-rated powerseller of 14 years. It worked fine u...

Shipping to Customer with Highway Contact Address - Confirmed Delivered to Separate City

I have an issue currently with a purchase made by a customer of mine on eBay who checked out with a shipping address containing HC, meaning "Highway Contact" - I shipped the item via UPS but it seems there were issues with it being delivered to the s...

Got scammed, I have proof but case still denied

I bought two items from the same seller in China. The guy had only 1 negative feedback out of 120+ feedback so I thought it was safe.I got notice that the package was delivered. The zip code was right but I got nothing. When I saw that the seller had...

Resolved! It's now 12:34 AM July 1st, but shipping label forcing July 2nd?

Weirdness! I always prepare my labels after midnight, so they're ready to shoot out the door in the morning. A purchase was made on Saturday evening...so the next shipping date is Monday, July 1st (as I'm typing this). I go to process the shipment, b...

Buyer refused delivery for 2 items and opened Not Received cases.

Hello, I'm a seller from Japan.I sold 3 items (each $400+) to a buyer about a month ago. The shipping address for 1 item was to a normal looking address in the US, and the shipping address of the other 2 was one in France and which appeared to be a f...

Why am I denied

Having a hard time under standing why I was denied my claim. I ordered some pool shock and fedex required a signature. Well working many hours in my job makes that impossible (not stated in listing) so it was sent back. It’s been over 45 days since I...

the seller does not refund after receiving her item back

Dear all, I have applied for a refund via resolution team but they rejected and closed my case.Nonetheless the seller and I agreed for a return and refund so I sent her back the item 2 weeks ago and now she has finally received it, but asked me to co...

global shipping tracking is showing item is send to the wrong country

Hi,i have bought an item from the US and the item was send with the Global Shipping Program. i am located in France.I have just seen that the item cleared customs in the Netherlands. Something is wrong. Is there a contact number for this company that...

Tracking not appearing on PayPal after item shipped through ebay.

So....if I go in and manually enter the tracking that (for some reason) hasn't transferred from ebay shipping to PP, PP sends an email to the buyer. Isn't that a little confusing for the buyer? What if I don't update the tracking and later there's a ...