Shipping

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Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

Resolved! How to get a refund?

A few months ago my mom bought a perfume on here as a gift with paypal credit. By the time i had opened it it was already past the sellers 14 day return policy, Its Thierry Mugler alien brand perfume which is normally very strong, (I have samples to ...

Buyer could have shipped me an empty box, and ebay would refund them.

So about a month after a buyer bought a car key from my store, he decided he wanted to return it for a refund. Although I usually do not accept returns, I agreed. Buyer takes another week to get it shipped, and it arrived yesterday. (October 15th 201...

I got someone else’s order, what now?

Together with my order was someone’s else’s. In the parcel was a crumbled up order sheet stating both mine and hers name and which item we won at the auction. I asked the seller what to do and he asked me to send it to her and pay for it ($ 5) and ge...

Partial Refunds

A buyer recently made a purchase a multiple amount of the same item from me. They buyer made the payment via PayPal in full and soon after messaged me about the cost of the shipping. Although he already paid the full shipping price I told the buyer a...

2 items fully refunded, 1 item Received

Hello, I purchased two items from the same seller one of them was restricted and I got e-mails that I'd get full refund for both items, I got full refund for both but the problem is that I received the unrestricted one. How do I pay eBay/GSP for that...

shipping outside of the USA

I have had 2 buyer who were out of the USA and wanted to purchase my listing. I told them I do not ship out of the USA ( I made a mistake and checked that I did) but both told new they ship thru Kentucky could someone tell me how that works and how t...

Be Careful which Shipping Address You Use

Hi all,I just want to share my own experience dealing with scammer buyer. I sold a designer's item and shipped it on the same day. Later in the evening I got an email that I thought came from the same buyer "Hi there, I am the one who bought the item...

Resolved! Received items that stink of mold with several that have mold on them...

I recently purchased 5 items (for a whopping $30.00) and upon opening the package, I was hit with the distinctive smell of mold. Like a fool, I actually removed the items and examined them, discovering that 3 of the items were indeed mold covered and...

Return Question about dispute

I offered a lady a return even tho my policy is no returns. My PayPal says the buyer filed a dispute on the transaction (it’s being held) and to check eBay on how to resolve it . Is that talking about the return or is she trying to scam me for her mo...

Resolved! Package Stuck In Transit

I sold my work recently and shipped out the same day, within an hour after it was purchased. I mailed it with First Class. It was suppose to arrive 2 days ago and is stuck in transit. There has been no update since then and I am afraid the buyer is g...

Is this seller return scamming me?

Bought a phone of eBay that was listed as "New", when I got it it was clearly not sealed like a new one would be. Ran some app on it to test the battery and the software said the battery had been charged 600+ times. After discovering these things, I ...

Best way to ship clothes

Hi all! I've been selling on eBay for several years, but with the exception of a few coats, I haven't sold much clothing.I've decided to start selling clothes and I'm wondering if anyone can recommend the best way to ship? For example, if it's a ligh...

How do I track a package that had a partial shipping refund on the app?

Every time someone issues me a partial refund for shipping overage as a buyer, I don’t have the track package option anymore. Same as a seller when I’ve given partial shipping overage refunds to my buyers; there is no track shipping option. Assuming ...