Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

How do you go about refunding a buyer's money through paypal?

My very first item sold and the buyer received it today. Unfortunately he says they didn't fit. He is sending them back on his own dime and seems very sorry that he can't wear them, he has good feedback as well. What do I do when it comes to refunds ...

USPS marking packages delivered before they actually are.

Ever since the New Year's rate hike I have had multiple incidents where my packages show up as delivered a day or two before they actually show up. This has happened at least 8 times on incoming packages and 4 times when a buyer messages me saying th...

Resolved! Late delivery via Media mail.

Goooooodddd morning! I sold an item on May 15th and shipped it out the next day via media mail(dvd). On May 16th it was picked up. Today, I recieved a message from the buyer stating he didn't recieve the item and it is still in another State. It's be...

Shipping to Puerto Rico for first time.

Hello all, First time shipping to Puerto Rico and just curious if anybody has had any issues with shipping there from continental US. I am shipping a pair of running shoes. Are there any extra measures I should take to insure delivery? Thank you for ...

Resolved! The shipping address I inputted is completely different from the one the seller received???

My address is in Toronto, Ontario, Canada. I ordered an item from a US seller. The address he received is: 1850 Airport Exchange Blvd #200 Erlanger, KY 41025 United States I've never even seen anything like this. This is completely ridiculous, and no...

Can I revise a listing to add international shipping?

I have a t-shirt listed and someone from the UK asked if I would ship to them. I normally don't ship internationally, too many scammers, but a cheap t-shirt to someone with over 1000 positive feedback seems safe. However I went into the listing to re...

Resolved! USPS status says delivered to agent and buyer says they have not received their item?

Hi. I shipped an item recently with USPS parcel select ground. The status says the item was “Delivered to agent,” so the item shows as delivered. However, I was contacted by the buyer and they said they have not received their item. I’m assuming that...

Scam or mistake

I have been noticing more and more sellers under estimating weights when mailing packages, but today was over the top! I received a package that weighed close to 3 Ibs that was shipped as 6 ounces! Has anyone else seen this?

Buyer Returns

As a seller, I am thoroughly aggravated with this return policy. I have had several parts returned that were not the parts that were shipped to the customer. Many of the parts returned are no longer able to be used and yet I am constantly told by eba...

eBay - FEDEX Announcement 5/31

Just sharing if anyone hasn’t seen it yet. https://community.ebay.com/t5/Announcements/FedEx-Dangerous-Goods-or-Hazardous-Materials-Noncompliant/ba-p/29877609

International Priority Flat Rate Coverage

I have a Dubai buyer. Zero feedback & brand new. If I ship Priority flat rate with insurance will I be covered even though it wont say "delivered"? Or, can I ship first class package without insurance & still be covered? Usually Ebay says it has to s...

Resolved! want to return used laptop

Did I do this right? I contacted the seller first and told her I want to return the laptop.How long do I wait for her response?I suppose if she doesn't respond, I initiate a formal request for return? background info:She wins no prize in the brains d...

Refund

How do I issue someone a refund

Resolved! Possible scam?

Hello.4 days ago, on Sunday, I ordered and paid for an item from a seller with 149 feedback that was also 100% positive. It's an ipod nano that cost around 200$, shipping included. To me that's not an insignificant amount of money, AT ALL. My limited...

Item arrived broken, case put on hold requesting more info but never got an email

I bought a tool and it arrived broken. Couldn't work things out with the seller so I asked ebay to step in and they put the case on hold saying they emailed me to provide more info. but I never got any email and can't post the said information anywhe...