Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

sold item and send via UPS pickup

ive sold and item at auction with Free Economy Delivery item was sold very low at the starting price but because i put free delivery i sent item to be collected by customer form a UPS pickup point nearby from his home (this was the cheapest way for m...

Buyer has paid for pick-up only item but not arranged pickup after more than a week.

Listed item on eBay as 'buyer pickup only' (our internal code for this is 'buyer's choice'). Item is large, not particularly heavy but very awkward (and time-consuming) to package up and store or move around till pickup. Messaged buyer politely & pro...

WATCH OUT WHEN DOING REFUNDS (EBAY being sneaky)

Customer opened refund and gave reason "customer ordered wrong size". Just noticed when giving a refund that EBAY automatically set to give customer refund for ORIGINAL SHIPPING (which they are NOT entitled to). EBAY changed their refund page so now ...

Resolved! Is there a time limit since date of transaction for buyer to start a return claim?

QUESTION #1 : For how long can a Buyer keep an item in his/her possession with no complaints or notifications to the Seller and still have the right to demand a return directly from eBay ??......5 , 10 , 15, 20 , 25 , 30 , 35 days????...Is there an e...

Tips on shipping and insurance

I suggest the sellers take pictures of how they shipped items from start to finish in case seller throws out packaging and don't offer returns Also add those pictures to buyers email with your notification of item shipped and tracking number for insu...

Wrong item sent

Hi. What to do? I pay for interactive toy 15 usd. Got the item, but item is totally wrong, seller send the wrong item.Buyer pays return shipping. Now, if seller ask me to return the wrong item, i will need to spend at least 7-8usd for tracking shippm...

Resolved! Advice for low sales price items (Do shipping promotions help?)

I am experimenting with selling coins (Lincoln Wheat Cents) in lower grades, not certified by a third-party grading company (TPG), and generally selling at under $1.00 USD. I have Combined Shipping (with discounts when purchasing more than one coin) ...

How do I combine two unpaid items?

I have two unpaid items from the same overseas customer, who wants to pay for both in one transaction. I have been trying to follow the instructions of using the Seller Hub page, checking the little box in front of both, clicking "print labels" in th...

FedEx costs no longer competitive?

I am shipping a 3lb package that is 14 x 12 x 9 from IA to NC and the USPS Priority label costs 8.99. I checked FedEx smartpost and the cost is around $21. FedEx home delivery was also around $21. It seems to me that FedEx is always higher now. Does ...

Wrong year model lift kit

I received an 07 - 12 tundra lift kit made by spring force. I have an 01 tundra. Can I return the items and receive the correct lift kit. I still have the sticker. I need 1st generation tundra and I got the 2nd generation model

Best way to Ship Large 11 lb Box?...Trusting Ebay Shipping Calculator?

I have a glass swag lamp I'd like to list, but the shipping options and costs have me stumped. I've never shipped anything this large/heavy before.The box is 18"x14"x14" and weighs 11 lbs. I know not to 100% trust the Ebay shipping calculator for Fed...

Refund

Hello it's been a week after I've already got my case closed and they said it will take 48 hours but it's been a week already. I still haven't got my refund back this is my case number 5199975613. And no one has contacted me.

How to use Ebay LTL shipping?

I have a large object that will need to be shipped by freight, I found the link on here to enroll in LTL shipping through FEDEX. I followed the directions and created a FEDEX account, and went back the enroll now link on eBay and it asks me for a pas...

Buyer wants return for item exactly as described and no returns offered, no responses...

Since I don't sell on eBay that often I never offer returns. I make sure any listing I have is as detailed and accurate as possible along with adding "sold as is, no returns offered..." all that jazz. I recently sold two GBA games together, one that ...

Customer Messaged me Asking for a Return Shipping Label without officially requesting a Return

I am a new seller, and I had two different customers purchase two different shirts on the same day. I accidently mailed the wrong top to the wrong person. The Next Day I mailed her the correct top, and of course explained and stayed in contact with b...